Raging at sainsburys!

(102 Posts)
bitemabum Thu 06-Mar-14 12:01:43

Aaaargh! Just done my weekly shop at sainsburys as I do every week, I have a young child and a stacked trolley, get to the checkout, say hello to the young man behind serving which is met with silence and a blank expression. That's fine, I put my bags down and start to empty the trolley, my daughter now bored is giving out. At no point am I asked if I would like a hand packing my bags, he just sits there talking to the cashier behind him while I struggle to fit everything on. Finally he stops his conversation and starts whiz zing the stuff through so I can't keep up. Now all the stuffs spilling every where while I try to stuff it into bags. By now there's people waiting behind me and another member of staff standing waiting for me to pay so they can get into the till. I glance up and the new member of staff day's "yes, we're all waiting for you", so I decide screw you and start packing extra slowly which gets a sarcastic eye roll from the rude idiot who was originally "serving" me. I resist the urge to rip his smug little head off and leave sainsbury's for the final time. I won't be back! Aaah that feels better, rant over.

MatryoshkaDoll Thu 06-Mar-14 12:04:18

Fantastic customer service there. Well done Sainsbury's.

Oldraver Thu 06-Mar-14 12:05:02

You did the right thing.

I dont get this rush to get you through the till in record time

ChaffinchOfDoom Thu 06-Mar-14 12:05:13

Is there a phone no on receipt? call it and complain about checkout op's name - should be on receipt
if you don't give then the feedback the guy will never learn it's unacceptable

ConfusedDotty Thu 06-Mar-14 12:05:58

Did that really happen OP?

Scholes34 Thu 06-Mar-14 12:06:21

I think I must have had the young man's mother in Tesco last week. I much prefer to do my own packing, but a weekly shop for a family of five is difficult to squeeze onto the belt in one go. I left my bags at the packing side. The belt looked like something out of a Dr Seuss book with everything piled up by the time I'd finished. When I made it down to the end, she asked if I was okay to pack to which I responded "I am now". She literally chucked everything at me, and had to stop every now and again as I took my time. Thank you, OP, for allowing me this rant.

Smilesandpiles Thu 06-Mar-14 12:07:04

I'd have walked out and left the shopping there, provided I hadn't already paid for it.

Scholes34 Thu 06-Mar-14 12:07:14

The only place I'll put up with a rush to get me through the till is Aldi, as I know I'm not paying for customer service there.

Musicaltheatremum Thu 06-Mar-14 12:10:23

I would have complained to a supervisor. I'm sure they would want to know as they will not be trained to do that. I detest when people do that to me. I would always think of a good comment to make after leaving a situation like that.

Lottiedoubtie Thu 06-Mar-14 12:10:29

I would have told him to slow down and told the second one to start packing.

Then I'd have gone to customer services and kicked up a stink.

No need for rudeness like that.

fairylightsintheloft Thu 06-Mar-14 12:10:46

annoying yes but really you do have a tongue in your head. You could (and I do) say, can you slow down a bit. I also get them to turn off the belt at my end so I can just reach for things rather than have them pile up. They HAVE to wait then cos there's nowhere for them to put anything. Not saying they weren't rude / inconsiderate etc but there are ways to deal with things liek this that might be more productive and actually more satisfying than an impotent after the event rant.

bitemabum Thu 06-Mar-14 12:10:58

Yes dotty that did really happen! Approximately one hour ago to be precise which is why I'm on here letting of steam. Good idea about the receipt, I'm not some one who likes to complain but I think I think I'm going to.

intheround Thu 06-Mar-14 12:12:15

I think I may have walked out and abandoned it all.

SometimesLonely Thu 06-Mar-14 12:13:00

The boy serving you did so incorrectly. Your goods should have come through scanning more slowly to enable you to keep up. I tell them to slow down because I keep my eyes on the customer display that shows the prices as the goods are scanned and pack without looking directly at the bags. just learning to do that in Aldi.

I had a temporary job at Tesco a few years ago and we were exhorted to scan quickly to get more customers through the checkouts. A display in the staff quarters showed who was fastest that week. There's no point in scanning if the packing side is full to the brim.

I agree with ChaffinchOfDoom.

TheWitTank Thu 06-Mar-14 12:13:33

They are pretty much forced to chuck everything down the belt as they have an IPM rate to keep up with. If they don't there is the possibility they will be performance managed for being too slow. No excuse for bad service though. Bonuses are paid partly on the stores score with mystery customer, so if their service is this bad then it will be picked up on. You should have made a complaint to the manager or at the customer service desk. Or still do!

bitemabum Thu 06-Mar-14 12:14:33

I shouldn't have to ask him to start packing or slow down or acknowledge my existence or stop his conversation or not roll his eyes or not be a twat, that's supposed to be his job.

Rooners Thu 06-Mar-14 12:15:16

Poor you. So rude of them.

I think I might have said 'Really? Well perhaps you could give me a hand then, as I am having some trouble here'.

Mrswellyboot Thu 06-Mar-14 12:16:22

Yes, I would complain, I don't usually but did once to loal hospital. How can management deal with issues if customers don't raise them. I shop at cheaper brand stores and have never had to deal with poor staff.

Do complain. My local Tesco is very different. Always get asked if I need help packing. And they wait until you catch up.

Rooners Thu 06-Mar-14 12:17:17

I ask people now I'm old.

I just seethe silently for a minute or two, then I grab the opportunity to say 'Could you just pass me a bag please' or 'actually I could use some help' before it escalates.

I know it is their job to do it, but actually, asking them to do it gets it done ime, and you still get the satisfaction of knowing they know they should have offered already.

Tbh sainsbourg is the best place round here, I'm surprised they are such arseholes where you are.

But I happen to know that the staff in our Sainsbury's are expected to make chit-chat and be nice, and they are graded on it! I suspect the manager would be very interested to hear your story.

YouTheCat Thu 06-Mar-14 12:19:39

I think it depends on the Sainsbury's tbh. Ours is lovely. Staff are polite, helpful and friendly.

Complain, OP. People with that attitude don't deserve to have jobs.

MichaelFinnigan Thu 06-Mar-14 12:19:56

Shop online

CaptainTripps Thu 06-Mar-14 12:20:02

You should have spoken up. I would have stopped and asked ever so politely if he could slow down. Repeat as and when needed.

I don't get this panic about other folks behind you in the queue. Who gives a twig about them. It was YOUR turn.

You are partly responsible for allowing yourself to get all flustered. And instead of smarting in silence, you shoulda spoken up.

I go at my speed - whatever the time of day or state of service. That is your entitlement. I'm not necessarily slow. I just maintain my own comfortable pace.

As an aside - this is a terribly English thing. To not speak up at the time and vent about it afterwards. OP - I don't mean you specifically but as a general thing. Do we think it is terribly rude to complain as a nation?

LAlady Thu 06-Mar-14 12:22:00

I've noticed this rushing at our Sainsbury's recently. I shop every week. I ask them to slow down, they are breaking items and to turn the conveyer belt off.

I'd actually complain in your situation and would go somewhere else. (I've been considering changing after 15 years shopping there!)

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