to think they should have mentioned it before posting

(63 Posts)

My DMum posted a parcel to DSil in another country. It was a bottle of perfume. Cashier in PO asked what was in the parcel and filled in the forms. DMum later received a letter stating that perfume was NOT allowed to be posted and that the parcel had been disposed of, including the birthday card. Yes, DMum could have asked specifically whether perfume was allowed to be posted, but surely the cashier should have checked herself if she didn't know, or told DMum if she did. DMum is very upset, both about £60 wasted and that DSil didn't get her card or any other acknowledgement of her birthday on the day.

pricklyPea Sat 04-Jan-14 03:12:22

Mother sent it a couple of months ago. Can't remember if she wrote on that it was perfume. Weird. Maybe they only check some.

stupid, yes there was a sender's address, otherwise they couldn't have written to her to tell her that they had disposed of it.

AmandaCooper Fri 03-Jan-14 07:45:32

I was asked the contents of a parcel I was sending from Leeds to Manchester. Unfortunately it contained medicated hemorrhoid pads, a tube of Preparation H, a tube of Lanisoh nipple cream and a packet of tena lady (she was 9 months pregnant and they were unused items from my own recent birth). There was a big queue behind me too. I have no idea why he asked but it's obviously not just a customs thing. Nosiness?

Catsize Fri 03-Jan-14 03:26:43

Cashier should have known. Worth a complaint.

StupidMistakes Fri 03-Jan-14 02:12:31

Was there not a return to sender address cos surely if there was it should have been sent back to her rather than disposed of

Wibblypiglikesbananas Fri 03-Jan-14 02:10:12

The only form that would have needed filling in was the customs declaration. The sender signs the customs form - so your mum should have read the declaration/paperwork before she signed it.

Not the PO's fault IMO.

RoseRedder Fri 03-Jan-14 01:46:28

It might be the diferrence between Royal Mail and courier?

I bought perfume online this year for a present and it was delivivered without a problem

Caitlin17 Fri 03-Jan-14 01:36:52

I imagine if you're buying online that will have its own rules which the company sending will have to comply with and/or the order might be filled locally.

ParadiseByTheDashboardLight Thu 02-Jan-14 23:33:17

So how would one buy purfume online then if it can't be posted? Do other post/courier services allow it?

This is a weird and shit rule.

OP, I'd be raging, given the cashier didn't say anything.

LongTailedTit Thu 02-Jan-14 23:12:39

*most = mostly in the Far East.

LongTailedTit Thu 02-Jan-14 23:11:34

wow I had the proper rule book once upon a time and would occasionally read it for amusement - there are a number of countries, most Far East iirc that don't accept some very specific things, wind instruments, marbles etc. confused

For the UK there was the usual fairly sensible list of prohibited items, incendiaries, porn, animal waste, etc etc, so far so predictable, but at the end of the list was...........^Filth^. grin How that wasn't covered by any of the previous categories is anybody's guess...

wowfudge Thu 02-Jan-14 22:30:43

There's a long list of stuff you can't send abroad, although a lot of it is okay within the UK. Lonelynessie I discovered apparently you can only send four nail lacquers in the same package in the UK! I don't think the PO leaflet specified the size of bottle so seems arbitrary.

nitrox Thu 02-Jan-14 16:39:26

I run a mail order business, I only send paper products so it's not something I have sent previously.

I had no idea you couldn't post perfume overseas and I would be pretty miffed if they asked you at the post office what was in the parcel and then didn't tell you!

YANBU

LongTailedTit Thu 02-Jan-14 16:27:32

Nope, not recent - there have always been restrictions on the sending of perfume/Eau de toilette/aftershave etc due to the flammability/alcohol content.
If you're sending by post or courier to a 'dry' country (Middle East etc) you can only send bottles with crimped necks that can't be removed, as otherwise it's possible to drink the alcohol.
(Used to work in the despatch dept of a fragrance company 10 years ago)

To be fair to the OPs mum tho, I'd have thought the only point of them asking what was in the package was to ascertain whether it as allowed to be posted - otherwise what the hell were they asking for? I'd be cross too, I don't think postage regs are that common knowledge, loads of people are unaware about the limits re batteries too.

NutcrackerFairy Thu 02-Jan-14 16:17:45

Is this a recent thing, not being able to send perfume overseas?

I sent a bottle of perfume to Australia about a year ago and it was received, no problem. Also sent a bottle to South Africa a couple of years ago, also no problem.

I have personally never seen a notice at my local post office telling me that certain items are prohibited from being sent overseas. Although of course I assumed that anything with explosives or toxins would be!

LaGuardia Thu 02-Jan-14 16:14:23

I cannot imagine what 'forms' there were to fill in? The Customs label? It is the responsibility of the sender to ensure they are not posting anything which may be restricted or banned.

summertimeandthelivingiseasy Thu 02-Jan-14 15:59:48

The lady at the post office has been asking me what is in my parcels to Scotland recently - I have been doing this for years and it has only happened in the last two months.

They do need more info at he post office with lists of banned items and where you can't send them to.

I have been trying to find out what you can post to Japan recently and as far as I can tell from the information available, it is absolutely nothing!

Lonelynessie Thu 02-Jan-14 15:49:10

Yanbu. The cashier should have known this and advised accordingly. I make and sell my own brand of nail lacquers and have had my business cut drastically as I can now only post to the UK, I was told at the beginning of last year the list of things I couldn't send internationally anymore. Infact, the week before Christmas I overheard the cashier telling someone that they couldn't send their parcel as it contained aftershave.

CailinDana Thu 02-Jan-14 15:48:30

The cashier asked because he/she had to fill in a customs form. That has nothing to do with prohibited items although it's totally reasonable to expect the cashier to point out that it's prohibited.

peppapigmustdie Thu 02-Jan-14 15:47:15

Xmasbaby you would think that but they have to ask every one what is being posted, it is annoying and I am glad I no longer have to do it as lots of customers get pissed off with you asking "In the interest of sfety, can I please ask you what is inside the parcel?" We would have faced a disciplinary for not asking!

peppapigmustdie Thu 02-Jan-14 15:45:09

All members of staff have to undergo training and a test on new rules. The clerk will also have had a laminate to hand and on screen prompts to ascertain whether the item is allowed. The clerk is at fault here as your Mum can't be expected to know the ins and outs of posting rules which have changed enormously recently.

Xmasbaby11 Thu 02-Jan-14 15:41:31

Oh, then if the cashier actually wrote the label, he/she is at fault. How odd! YANBU!

Xmasbaby11 Thu 02-Jan-14 15:40:01

There are normally posters at the POst Office listing things not allowed to be sent. It's like at the airport - you are expected to read the information. The clerk can't ask about every banned item. I don't think they read the contents when they accept the parcel, probably because it would be time consuming and they assume everyone reads the notices.

No manticlimatic she told her she was posting dog shit confused wink! Yes, she told her she was posting perfume, cashier filled in sticky form, stuck it on the parcel and put the parcel in the bag. No problems, until a week later letter arrives telling DMum that parcel has been disposed of as perfume is not allowed to be posted.

SapphireMoon Thu 02-Jan-14 15:32:22

I do believe post office cashier been incompetent here.
I think an email complaint may be in order to make sure all staff at that branch trained appropriately.
Annoying for your Mum.

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