Note: Please bear in mind that whilst this topic does canvass opinions, it is not a fight club. You may disagree with other posters but we do ask you please to stick to our Talk Guidelines and to be civil. We don't allow personal attacks or troll-hunting. Do please report any. Thanks, MNHQ.

To expect "guaranteed delivery" to mean what it says?

(44 Posts)
Jinsei Wed 18-Dec-13 23:24:32

On Saturday, I ordered several items on the Internet. These items were gifts that I needed for Thursday and Friday this week.

Initially I was intending to get the gifts on Amazon. I have amazon prime, so generally get things within a day or two of ordering. However, I happened to find some gifts that I liked on another site, and noted that they had a "next day guaranteed delivery" service for a slightly higher charge.

On closer examination, it became clear that if I ordered on the Saturday, the delivery would only be guaranteed for Tuesday, but that was ok because I needed the gifts on Thursday. So I placed my order, paid the premium for next day delivery and DH hung around all day yesterday waiting for the stuff to arrive.

It didn't turn up, so I spent hours this morning trying to contact the company, but they weren't answering their phone and I kept getting a message to ring back between 9am and 5pm - I started trying to contact them at 10am!

Eventually I got hold of someone who informed me that there had been an error over the weekend, and the products should not have been offered for next day delivery at all. He couldn't tell me when my items would arrive, but apparently it was all ok because he would refund me the difference in postage!

I would never have bought the bloody goods if they hadn't promised me a guaranteed delivery date, but what annoyed me more was that they had apparently discovered on Monday that there had been a problem with their website over the weekend, but they had not bothered to contact me to say that they were unable to honour the agreement.

If they had at least let me know on Monday, I could have ordered something else on Amazon, but instead I've ended up having to go and buy crappy gifts from the supermarket as that's the only place that was open.

AIBU to think that they should have at least contacted me to say that they couldn't honour the so-called "guaranteed" delivery?

lessonsintightropes Wed 18-Dec-13 23:27:19

I've had the same thing with a company called Prezzybox. They use Hermes which is an absolutely appalling courier and it has put me off using the original shop again, despite apologetic staff (issue still unresolved).

OvO Wed 18-Dec-13 23:31:42

Amazon aren't much better at the moment. Recent purchase took 5 days and I have Prime too.

But YANBU.

Jinsei Wed 18-Dec-13 23:32:12

Sorry you've had the same problem, lessons. As far as I understand, the issue isn't with the courier in my case. In fact, what they're telling me is that they can't send these particular goods by courier at all, even though that's what they offered me and that's what I paid for. The stuff will apparently have to be sent through Royal Mail instead.

Jinsei Wed 18-Dec-13 23:35:41

Really ovo? I've ordered loads of stuff off amazon recently, and it's all turned up the next day - I find them really reliable. They even emailed me the other day to say that my delivery would arrive after 6pm due to a delay, but it still got there the day after I'd ordered it! Maybe I've just been lucky?!

TheMaw Wed 18-Dec-13 23:49:15

I've got amazon prime and it's rubbish, they've extended it three times in two months because stuff that's been guaranteed next day hasn't shown up.

OvO Wed 18-Dec-13 23:52:07

Or I'm just unlucky? fgrin

Most of my stuff lately is taking 3-4 days with Prime. I've had to send several Where's My Stuff e-mails in the past 2 weeks. Twice they've had to send out another item.

I don't live in the middle of no-where! I'm on the outskirts of Edinburgh so don't know what the reasons for lateness are. Only DPD have managed to deliver on time.

demisemiquaver Thu 19-Dec-13 00:11:25

YOU SHOULD ALL GO TO SHOPS THAT EMPLOY MORE FOLK WITH BETTER WORK CONDITIONS INSTEAD OF ADDING TO UNEMPLOYMENT FOR THE SAKE OF SAVING A FEW POUNDS TO BUY YET MORE TAT

demisemiquaver Thu 19-Dec-13 00:12:55

MAYBE YOU SHOULD TRY WORKING FOR AMAZON YOURSEL;VES

OvO Thu 19-Dec-13 00:15:32

MAYBE YOU SHOULD TURN OFF CAPS LOCK.

TheNightIsDark Thu 19-Dec-13 00:17:38

WHY IS EVERYBODY SHOUTING?

lessonsintightropes Thu 19-Dec-13 00:18:12

^^ laughing at OvO's brilliant response!

OvO Thu 19-Dec-13 00:18:47

SPEAK UP, THENIGHT, I CANT HEAR YOU.

TheNightIsDark Thu 19-Dec-13 00:20:23

I SAID WHY IS EVERYBODY SHOUTING? IM TRYING TO GET SOME BLOODY SLEEP!

That was not easy on iPhone hmm

cls77 Thu 19-Dec-13 00:22:00

I work 50hrs a week so please tell me WHEN THE HECK AM I SUPPOSED TO GO TO THE SHOPS TO BUY THESE ITEMS?!!!

got a headache now!

lessonsintightropes Thu 19-Dec-13 00:22:57

I THINK THE SOUND IS BEING MUFFLED BY AMAZON ELVES WHO WANT TO GET SOME REST.

cls77 Thu 19-Dec-13 00:23:11

the night

You know about the double click option on the caps arrow I take it?!!

TheNightIsDark Thu 19-Dec-13 00:23:49

THE SHOPS LUV. PROPER SHOPS THAT SHUT AT 5, HAVE NO STOCK AND WHERE YOU CANT BLARDY PARK.

TheNightIsDark Thu 19-Dec-13 00:24:20

I did not know. I've had an iPhone for 3 years blush

OvO Thu 19-Dec-13 00:25:26

SLEEP? DONT YOU KNOW THERES PEOPLE OUT THERE WITH INSOMNIA AND YOU DARE TO POST ABOUT SLEEP?

Tsk.

I'm laughing because I'm reading all your posts in a Brian Blessed voice. fgrin

HandsOffMyGazBaz Thu 19-Dec-13 00:25:53

I don't need to go to work for amazon. . I DO work for amazon .grin.They need someone to answer the emails about tax that people with too much free time send..

So chomp on that dear.

lessonsintightropes Thu 19-Dec-13 00:26:19

fgrin at Brian Blessed.

This is going to look a bit surreal in the morning, isn't it?

TheNightIsDark Thu 19-Dec-13 00:27:03

I was writing in the voice of Brian Blessed grin

I haven't got to sleep before 2am this week because I've been buying things from the internet

OvO Thu 19-Dec-13 00:29:59

We shouldn't be allowed to post at this time of night. fgrin. Or there should be a pop up asking if we're really sure we want to press post!

TheNightIsDark Thu 19-Dec-13 00:31:20

I've been having lots of fun posting this week. Some utter crackpots have been on grin

Sometimes I get tempted to reply in various languages. Christmas has messed with my brain.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now