I will try to keep this as short as I can!
I have lived at this address (rented) for over 2 years and since this Jan started getting bills from T mobile and EE for a previous tenant. At first I didn't open them and just sent them back with return to sender/ not known at this address on the envelope but in the summer we got one from a debt collector so I opened it and saw that they owed almost £1000. I rang them immediately and explained they no longer lived here, and the next bills we got from T mobile/ EE I rang them too.
So starts a long loooong history of phone calls (0845 ones!) to both companies in which I have given my details over numerous times, spoken to the fraud department, I've even given them the forwarding address for the previous tenant! But nothing has happened. I've had so many debt collector letters, I've even had debt collector agencies at my doors which frankly is quite scary when you're alone in a house with 2 young children.
I last phoned them about 5/6 weeks ago and I was promised it would get sorted, gave them all my details etc and heard nothing back but again recieved more debt agency letters and bills this week. I rang EE today and spend an hour on the phone with a spectacularly unhelpful person who refused outright to put me through to anyone more senior and who just simply said I had to put the letters to one side and ignore the knocks at the door from collection agencies
It's getting so so stressful! I know bad credit follows houses so that's partially it but most of all I'm worried about people turning up at my door demanding money and Im so SO angry that they can't seem to sort this out despite me offering evidence that I've lived here for 2 years/ have given forwarding addresses etc. they keep saying its an ongoing investigation but I first made them aware of this in June ish and frankly it's the most open shut case they must see, all it takes is a phone call to the estate agents to clarify they don't live here!
I'm honestly at my wits end with it and have spent, genuinely, over £100 on phone calls trying to sort it out. What do I do from here? I'm so angry and upset I'm even considering a sad face DM piece
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Bloody bastarding EE!! Help... Where do I go from here?!
43 replies
Doobiedoobedoobie · 11/12/2013 16:07
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