rude checkout assistant

(47 Posts)
chocolatemademefat Sun 08-Dec-13 16:16:51

Just back from doing my weekly shop. Shop was busy and not enough checkouts open so assistant packing shelves was asked to go on till. with a loud tut she flounced on, openly annoyed and started firing my shopping along the belt. Due to her speed she was finished before I had time to pack them all and proceeded to sigh and leave me to get on with it. My son has a part-time job in the shop so I felt awkward about speaking up about her behaviour. Now I just feel like shit because I let her off with it. AIBU to be annoyed with myself now for being such a wimp?

reelingaroundthechristmastree Sun 08-Dec-13 16:18:35

Get over it.

RedLondonBus Sun 08-Dec-13 16:19:07

What would you have said?

NewtRipley Sun 08-Dec-13 16:23:28

YANBU

Next time just say politely "Can you slow down a bit please?"

sonlypuppyfat Sun 08-Dec-13 16:23:58

It's annoying but life's too short.

Well I would actually expect to get on with my own packing, I don't want help packing bags.

I would have given her the death stare then ignored her.

Why didn't you tell her to slow down?

Also I know how it feels to be told to do something else when you still have your main task to do and it has to be completed. Makes me feel grumpy too. Obviously its not the customers fault but you do (unfairly) think to yourself "Can't you lot just fuck off and die?" grin

Bowlersarm Sun 08-Dec-13 16:41:13

YANBU.

It would annoy me, too, OP.

whereisshe Sun 08-Dec-13 16:41:47

The only way to survive the average UK supermarket shopping trip is to pretend that ALL the other people aren't actually there IME (unless it's necessary to talk to them for reasons of basic courtesy). That's what I would have done if I were you grin...

getdownshep Sun 08-Dec-13 16:52:04

This is why I Click and Collect, nice young man even put my shopping in the car boot for megrin

StarSwirl92 Sun 08-Dec-13 17:18:24

My OH works in a large chain of shops who are currently very concerned with how customers are unhappy with their service... I openly admit I had a cold when I went into the shop but imagine how truly awful I felt when the checkout assistant got up from behind her till, leaving it switched on, to wash her hands in the toilets.

I hadn't even touched her.

I get that you don't want to get a cold but that just made me feel sub-human, so I agree with OP here its really important to the customer how they are treated and sometimes its the difference between feeling like a valued customer or a leper.

LambinsideaDuckinsideaTrout Sun 08-Dec-13 17:20:42

I would have just started packing EXTRA slowly, maybe rearrange a bag here and there, take ages to find my card to pay... let her bloody sigh at that! grin

Sunflower49 Sun 08-Dec-13 17:34:15

It would have annoyed me but only mildly.
Perhaps she had been given an allocated time to stack the shelves, knew she would have to stay late if she wasn't done on time or something... But she shouldn't take it out on you!Sometimes I'd even say something like 'Xmas rush is stressy isn't it!' Or something to see if she understood how she was behaving..

Alisvolatpropiis Sun 08-Dec-13 17:47:21

Yanbu

I've been a checkout assistant, I wouldn't have behaved like that.

You don't have to say anything to her but you can raise issues at the customer service desk. They get fed back to the manager/shift supervisor there at the time.

sutekidane Sun 08-Dec-13 18:16:57

What shop was that, star? Every shop I've worked in would have had you shot on the spot if you left your till without permission.

MillyChristmas Sun 08-Dec-13 18:20:59

Star how do you know she left the till, went to the toilet and washed her hands??

StarSwirl92 Sun 08-Dec-13 18:21:43

It was a Tesco. I was in shock at the time but I could've had half that till away before the silly woman came back.

StarSwirl92 Sun 08-Dec-13 18:22:49

x post, I was packing while she did it. She got up, went to the toilet washed her hands with out shutting the door and walked back without logging out of the till.

MillyChristmas Sun 08-Dec-13 18:23:31

But how do you know she actually went and washed her hands in the toilets?

MillyChristmas Sun 08-Dec-13 18:24:36

The toilets are usually way back in the store, through big doors into the staff section aren't they?

StarSwirl92 Sun 08-Dec-13 18:25:22

I was a disabled toilet so you could see the sink from the end of the till. I saw her do it. I heard the hand dryer.

MillyChristmas Sun 08-Dec-13 18:27:51

O. Do you think maybe she had something sticky on them ? Very unusual in Tesco though anyway. You are not allowed to leave the till without the front end Team Leaders permission and then you have to log out and never ever would you leave a customer on her own unless it was a dire emergency. I am sure someone will have noticed and reported her. She may have not realised that she wasn't allowed to. Possibly new??

sutekidane Sun 08-Dec-13 18:29:02

Bollocks! grin And even if it wasn't, how do you know it was because of your cold? I used to ask (yep, needed permission) after I touched certain items because they often leaked. If I'd swanned off I suppose the customer would have come up with a personal reason when it wouldn't be personal at all.

Cheesyslice Sun 08-Dec-13 18:29:46

YANBU. I asked a checkout assistant to slow down so I had a chance in hell of packing it all as she was launching my shopping down the conveyor belt at me. I was polite about it though.

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