to be fucking livid after yet another cock-up at work?

(32 Posts)
HerlockSholmes Sat 07-Dec-13 09:01:16

have had a million ongoing problems at work which recently culminated in me being signed off with stress and grievance being submitted.

last week was my first week back and i got "paid" yesterday and over half my wage is missing, they have put my sick pay through as unauthorised absence. they said it would be sorted yesterday and i'm still fucking waiting. head office is closed at the weekend so cant chase anyone up.

i'm a single mum, i don't have cash to fall back on in a situation like this, it's two sodding weeks before christmas and i have a son to feed and bills to pay and all i got was an "oh we've put it through wrong we'll sort it for you" no apology, nothing, and they haven't even bloody sorted it.

HerlockSholmes Sun 08-Dec-13 10:57:47

That's good to know, i am usually ok at keeping on top of it all but i have no comeback in an emergency like this so if the bank are normally supportive it's good to have that in mind.

Jinty64 Sun 08-Dec-13 10:51:57

Dh is self employed and we have times when we can be short of money to pay bills and direct debits but waiting on quite a lot coming in. I find that if you keep the bank informed they are usually quite obliging.

HerlockSholmes Sun 08-Dec-13 10:46:05

Thanks Jinty... hadn't really thoyght about phoning the bank, assumed it the onus would all be on my end but it's worth a try.

Jinty64 Sun 08-Dec-13 10:00:02

OP phone the bank first thing tomorrow morning to make them aware of the problem. If they are aware you may be able to come to an arrangement to avoid fees. Be sure to get the name of the person you speak to to add to your evidence if you have to claim back charges from your company.

HerlockSholmes Sun 08-Dec-13 09:33:54

they are not really. i have submitted a grievance but to be honest the day HR came to meet with me the place was in uproar because of weather and powercuts and they didn't take it very seriously or offer any real solutions.

to be honest i am past caring and juat trying not to be stressed about it but that's difficult when it's two weeks before christmas and they haven't bothered to indicate when i will get my wage.

i'd love another job but living in such a remote area limits my options alot, there are few jobs available and no childcare in my village. hopefully when ds is at school after summer i will have more options.

DoubleLifeIsALifeOfSorts Sun 08-Dec-13 05:36:02

Sounds like your work aren't being professional in a number of areas. After you get wages sorted out, can you start looking for another job?

Shenanagins Sun 08-Dec-13 01:38:20

If you incur any charges for late payment you can claim this off of the company, usually you will need to provide evidence.

HerlockSholmes Sat 07-Dec-13 20:52:32

i bet if they do then it get's sorted sharpish and not left for three days creighton.

creighton Sat 07-Dec-13 20:01:39

do you think payroll ever mess up their own wages?

HerlockSholmes Sat 07-Dec-13 19:11:10

Thanks Nanny, as i say i do understand that people make mistakes and contrary to the assumptions made by a couple of posters i was very pleasant on the phone.

it was the way things went after i told them aboyt the mistake- no apology, no indication of when i would get paid, and more concerned avout shifting blame to my manager to cover their own backs.

direct debits etc were due off today but as it's saturday they wont go through till monday and hopefully i wont be charged and money will be there. the rest will juat have to wait sad.

greenfolder Sat 07-Dec-13 18:50:00

I worked for an FE college who regularly failed to pay me. They failed to pay me my last pay. I emailed the chief executive and went out for the morning. The series of emails and calls were just hilarious and the money was in my account by 11.00

Nanny0gg Sat 07-Dec-13 18:31:58

Should she buggery play the 'hardship card'. Everyone has bills and direct debits and banks that charge for overdrafts. Will her company pay bank charges due to their error?

Human or not, they should have sorted it out (even with an interim payment) on Friday.

Not good enough.

HerlockSholmes Sat 07-Dec-13 17:38:21

Aaw Frosted that's awful. i hope you still managed to have fun!

that last time it happened to me HR told the jobcentre ( ex bf had a claim for income support or something) that i worked 72 hours a week instead of a month, so they stopped his money and we couldn't pay our rent or eat.

FrostedButts Sat 07-Dec-13 17:25:32

this happened to me on my 18th, supposedly after I'd been working at this place for a year someone realised I was being paid the over 21 rate and docked the difference off my pay. I had no way of knowing as I did loads of overtime which was paid rather haphazardly and hourly rates were not publicised. payday being 18th birthday, got paid about a pound sad

in all fairness manager gave me the last month's pay out of petty cash the next day but I was skint that night!

HerlockSholmes Sat 07-Dec-13 17:06:38

i have money for the weekend but none of my mountain of bills have been paid.

HerlockSholmes Sat 07-Dec-13 17:05:36

Minor- i was perfectly nice and understanding to them on the phone- it was Mr. Payroll who was dismissive and unapologetic. i understand we all make mistakes but when it's something as important as this i would at least be apologetic about it and actually do something. i came on here for a rant i'm not rude or stupid enough to swear at a senior member of staff.

i have been through it all with my manager to make sure she did things right before i contacted payroll and she followed all the procedures- the mistake is definitely their end.

just found out he called her (my boss) at 4pm, so six hours later.hmm

Minor Sat 07-Dec-13 16:57:32

Op doesn't need the money urgently, she's said she's ok for the weekend but it's nothing to do with being understanding, just recognising the human fact that if you want people to help you it pays to be nice/polite

CiderBomb Sat 07-Dec-13 15:28:20

Minor, I doubt you'd be so understanding if it was you in the OP's situation.

It's easy to say that payroll staff make mistake too, but when you need that money urgently it's just not on.

nancy75 Sat 07-Dec-13 15:23:47

There may be a chance they have sorted the problem but the payment takes a couple of days to clear. I think most payroll systems work out wages on day A and set them to go out on day B and then arrive in account on day C, If they have put the missing amount through using the same system it could be on it's way but not showing up yet.

HeadlessHeadmistress Sat 07-Dec-13 15:19:01

A similar thing has just happened to me this month. Payroll were quite clueless about what had happen, so I spoke to HR and they sorted it out with payroll for me. It took them 5 working days for them to pay me the missing pay, and I had to ring to chase twice, but to be honest going off previous experience I was expecting worse so was pleasantly surprised they sorted it so quickly!

intitgrand Sat 07-Dec-13 15:14:05

or a same-day bill payment which take a couple of hours max , or even cash.

fluffyduckie Sat 07-Dec-13 14:33:27

They can do you a CHAPS payment on Monday that would be in your bank account by midnight.

I feel sorry for payroll staff - bet people get paid right for 10 years but the one mistake that a (human) staff member makes is all they remember.

HungryHorace Sat 07-Dec-13 11:48:15

An employer is legally obliged to pay you in full each month and also HAS to sort it out ASAP. So while I agree the OP should be polite to payroll, they're obliged to sort it sooner rather than later even if she isn't.

Ooh angry

I had a PayRoll Cock Up a few years back.
I've been in my workplace for over 15 years now (relevant) and one January they paid me something ludicrous like £4.70. It was that small an amount.
When I phoned them they said it was a Tax Cock Up confused Tax would be sorted out March/April.

"Well if we give you your proper pay, it'll affect your Tax in April"

"It's end of January. (And we all know January is a 5 week month if you get paid early in December) > I'll deal with April when it arrives"

But why on earth would someone authorise this and think "Oh £4.70 , that looks right"

angry

Minor Sat 07-Dec-13 10:19:14

I know it's hard but i think you need to calm down tbh. Payroll staff are human beings and make mistakes like anyone else. Like anyone else they won't be inclined to break their backs to help someone who speaks to them in the tone you're posting here.

Not saying you're wrong to be annoyed but if you want them to help you quickly you need to be nice!

Its probably not payroll's mistake - they will have taken the absence info from what your boss told them

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