To be irritated by Doctor's receptionist?

(74 Posts)
jellyfl00d Tue 29-Oct-13 13:49:06

I need to see my Gp this week, so I rang yesterday to get booked in, but they will only make appointments on the day this week due to annual leave.
So I rang again at 1pm which is the allotted time,only to be told their clock said 12.59 and I could not make an appointment. My clock said 1pm, we probably spoke for the 1 minute it took for her clock to get to 1 pm but she made me ring back, at which point I couldn't get through!! Arghh!confused

NightScentedStock Tue 29-Oct-13 13:52:49

Very petty of her. Hope you got an appointment in the end

ShatnersEmptyCatacomb Tue 29-Oct-13 13:53:27

YANBU. I once stood at the reception counter and phoned the phone on the desk there because the woman told me they could only make appointments over the phone. She almost laughed when she picked up and realised it was me grin

NightScentedStock Tue 29-Oct-13 13:57:32

Shatners that's hilarious!

jellyfl00d Tue 29-Oct-13 13:58:48

I hate the fact that they are so petty yet they think they rule the surgery. It's such unprofessional behaviour. I work for a hospital and we wouldn't get away with such awful behaviour!

Yes I eventually did get an appointment, painful process though!

jellyfl00d Tue 29-Oct-13 14:00:56

Shatners that's brilliant, how to show them up for the utter twits they are being!

The receptionist at my ols surgery used to insist on asking 'what's the problem' and would get shirty if you ignored her.

She asked my ex the question and he replied 'I've got a sore dick'. She then got the hump, so he said you asked! wink

thebody Tue 29-Oct-13 16:00:28

complain to the manager or the GP.

don't generalise as our receptionists are lovely.

ShatnersEmptyCatacomb Tue 29-Oct-13 16:01:13

I'd have snorted like a pig if I'd been in the waiting room, mummytowillow!

I recently had to see a new doctor, who would be the one to preform a small procedure. He is quite gruff, good at what he does, but no bed side manner.
His receptionist told me (as I was filling out paperwork, so couldn't get away) that he was so good at what he does, that
"People call here, and ask if the can book an appointment with God! "
shock
I looked a bit surprised when she said that, and she noticed and said, " Yeah, he's that good"

She also has a big sticker in her window, with a picture or a stork, that says home deliveries are for pizza!hmm

To be fair, the receptionists at my family doctor's practice are wonderful

Twighlightsparkle Tue 29-Oct-13 17:31:01

They are lovely at mine too.

ooerrmissus Tue 29-Oct-13 17:36:39

Until recently I thought it was the law to hate doctor's receptionists as they are all generally horrid.

But then I moved surgery and the new ones are lovely.

Complain, OP.

Dobbiesmum Tue 29-Oct-13 17:39:07

Well if the appointment system shows the time the it was made and someone higher up saw it she could have got into trouble.. A couple of minutes seems silly but you never know what she had been told.

Purple2012 Tue 29-Oct-13 17:45:00

They are horrible at mine too. They won't let you book an appointment more than 4 weeks in advance. So when I had an ongoing problem and my doctor would tell me to make appointment in 6 weeks I couldn't do it. I wwould ring in 2 weeks later only to be given an appointment in 5-6 weeks time.

And they get shirty if you don't tell them what the problem is.

claretandamberforever Tue 29-Oct-13 17:47:05

its likely the slots were timed to open at 1pm so she physically couldnt book into them as she didnt have the computer rights to override it.

She could have still made small talk with you for a couple of minutes though til they opened.

aniara Tue 29-Oct-13 18:14:31

I once went to the health centre in tears as I needed antibiotics for a severe UTI with a high temperature and horrible back pain, but was told the earliest appointment was about a week away. Not their fault, but as it was really urgent I thanked her and said I would have to go to the A&E instead, to which she angrily replied: "No, you can't go to the A&E and waste their time! You haven't been in an accident! You just have to wait like everyone else". So what does the E stand for then..? Luckily, the other (amazing) receptionist pitied me and somehow managed to arrange so a doctor could see me straight away. smile

So, in my experience most of them are nice and helpful, but when they're not it can be really horrible.

thebody Tue 29-Oct-13 18:18:39

Sold I remember that Primrose Shipman used to refer to Dr Shipman as God.

if any doctors receptionist or any doctor for that matter started to refer to themselves as God it's time to report them.

jellyfl00d Tue 29-Oct-13 18:40:47

She wasnt rude to me and I wasn't rude to her, but it's just utter nonsense, I spent the extra minute on the phone to her til the requisite time but she still made me ring back! Grrr

ForalltheSaints Tue 29-Oct-13 19:44:13

You are probably more assertive and confident than someone who is an older person, or for whom English is not their native tongue.

Complain to the doctor and offer to appear in support of her or him in an employment tribunal.

AnyoneforTurps Tue 29-Oct-13 19:46:13

<i> She wasnt rude to me and I wasn't rude to her, but it's just utter nonsense, I spent the extra minute on the phone to her til the requisite time but she still made me ring back </i>

That is bizarre - and rude; I say that as a GP.

When I read your OP, I thought the problem must have been that the appointment software would not release more appointments till 1pm. Lots of practices block appointments to ensure some are available for urgent problems that arise during the day and, though you can over-ride it, it might take longer than just getting you to wait a minute. However, making you ring back is absolutely daft. I would contact the practice manager - probably wouldn't make a formal complaint but ask if s/he knows that his receptionists are being such jobsworths.

Mim78 Tue 29-Oct-13 19:49:22

It is very silly of her.

*ForalltheSaints - you have a good point about older people and people who don't have such good English.

I have to say I have resorted to crying in the past to get round them, but feel that should not be necessary!

DipMeInChocolate Tue 29-Oct-13 19:56:20

I've recently changed surgeries due to their "ring on the day" policies. Completely unhelpful in every way. Just changed to a lovely local small practice which is exactly how GPs should be.

YANBU. Our GP appointment line opens at 8.30 and it irritates me that it still goes to answerphone until 8.32. We have a clock that uses a radio signal to get the correct time, so I am certain that my clock is right. Obviously I am a bit of a pedant. However your example is weird.

DipMeInChocolate Tue 29-Oct-13 19:57:16

There's no need to listen to an engaged tone for 30-40 mins at 9am just to see your Doctor.

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