to have told this customer service agent that she was cheeky?

(116 Posts)
OverTheLove Fri 06-Sep-13 17:39:34

I've just got a new phone and it's not being activated yet, been told quite a few times it will be active in 3 hours, end of the day etc.

Rang today and got through to one woman who said that I had failed data protection hmm but she would give me general information. I told her the problem and then she started to apologise and said that I had come through to the wrong department etc -

So I said to her stop speaking over me because I'm the customer and the customer is always right. I carried on talking and then was met with silence for 10/15 seconds. When she said ok, well I wanted to make sure you had finished because I don't want to speak over you.

To which I told her that she was very cheeky and that the company would have taught her better than that.

EarlyIntheMorning Fri 06-Sep-13 17:40:44

Having a bad day are we?

youmeatsix Fri 06-Sep-13 17:40:59

is this a wind up?

Morgause Fri 06-Sep-13 17:41:11

I think you were rude first.

SisterMatic Fri 06-Sep-13 17:41:32

Oh dear.

NatashaBee Fri 06-Sep-13 17:41:47

Reverse AIBU?

Pollydon Fri 06-Sep-13 17:42:10

Yes, YABU & a bit rude

LesserSpottedFuckwit Fri 06-Sep-13 17:42:19

If you came out with this little gem:
So I said to her stop speaking over me because I'm the customer and the customer is always right.
I'd have trouble not telling you to bugger off, or 'accidentally' hang up on you.
How incredibly entitled and rude. And no, the customer is not always right.

juneybean Fri 06-Sep-13 17:42:28

Customer is most certainly not always right, customer is often a twat though.

EvieanneVolvic Fri 06-Sep-13 17:42:30

This is really funny!

youbethemummylion Fri 06-Sep-13 17:42:31

She should not speak over you but the customer isnt always right but she was cheeky

You sound charming. She was trying to do her job, and direct you to the right department, but you decided to lecture her on customer service! IMO, the customer isn't always right - not when they decide to be rude to those serving them.

RevoltingPeasant Fri 06-Sep-13 17:43:01

YABU to be so rude to her. Was she actually silent for 15 seconds? That is quite a long time.

SmiteYouWithThunderbolts Fri 06-Sep-13 17:43:20

You lost the moral high ground with the customer is always right. I would have desperately wanted to retort "nope, sometimes the customer is an arsehole".

She wasn't cheeky. You were rude.

JumpingJackSprat Fri 06-Sep-13 17:43:32

Dont believe you.

ivykaty44 Fri 06-Sep-13 17:44:14

yes I have met a few customers who are always right - so I let them carry on thinking they are right and shut up, there isn't much point in them phoning to ask me a question really is there if I am wrong?

expatinscotland Fri 06-Sep-13 17:44:36

The customer is often a dickhead.

ENormaSnob Fri 06-Sep-13 17:45:10

You sound like a proper arse.

usualsuspect Fri 06-Sep-13 17:45:17

Hahaha, well done that customer service adviser.

OverTheLove Fri 06-Sep-13 17:45:29

Was she actually silent for 15 seconds? That is quite a long time.

Yes, obviously just to prove a point. Very rude and cheeky.

MisselthwaiteManor Fri 06-Sep-13 17:45:54

You were cheeky.

HotCrossPun Fri 06-Sep-13 17:45:55

You sound like a nightmare.

usualsuspect Fri 06-Sep-13 17:46:06

I bet you were the laughing stock of the call centre.grin

HotCrossPun Fri 06-Sep-13 17:46:45

I've done the silence thing before. Normally because I am trying to compose myself after a customer has been particularly rude or patronising.

JeanPaget Fri 06-Sep-13 17:46:50

If I was her I'd have thought you were a right cow.

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