customer services getting my title wrong

(165 Posts)
gasman Mon 05-Aug-13 10:30:50

I have just phoned a major UK retailer (famed for their customer service). Despite me introducing myself and then correcting them once they persisted on calling me Mrs Gasman.

I am not Mrs Gasman. I am Dr Gasman. They were also being unhelpful in actually dealing with my problem so I terminated the call. I told them it was because they couldn't get my name right.

WIBU?

LimitedEditionLady Tue 06-Aug-13 12:24:30

Ok,it just seems that if there was a bigger problem enough to write a post,wouldnt that have been included not added later.now i have read the bit posted after it just makes me think you know what op?you just admitted you were being oversensitive.As much as customers have no sympathy for the people they ring up and take there anger out on at call centres ( they think it doesnt mean jot that they might be having a bad time) why the bloody hell should the person who works there overly think about implication of every tiny thing they do?i bet if they ask miss,ms,mrs theyll still get asked "what do you need to know that for?" If youve got an actual issue you need help with then thats what is concentrated on tbh.

Bosgrove gosh if I were a doctor and my surname was Pain I would INSIST on the title. Who wouldn't want to be Dr Pain!

Woodhead Tue 06-Aug-13 12:41:56

I suspect if you're stressed enough while writing a post, it's easy to leave out pertinent facts and to then clarify later.

Of course call centre workers shouldn't have to think over every implication of their script; but the organisation has a responsibility to ensure that the training/script given to their workers takes equality guidance into account.

LimitedEditionLady Tue 06-Aug-13 12:50:41

Cant see the point of starting a post and missing out the actual point but then again its clear to me that that was her point,she wanted to be called dr.im quite sure the op wrote that she thought she WBU after,pretty clear to me.anyway nice talking to you.

edam Tue 06-Aug-13 13:03:25

I think the Dr element is important - because I suspect there may be some (possibly unconscious) sexism at work here. There's still an assumption by many people that Dr = male.

LadyClariceCannockMonty Tue 06-Aug-13 13:17:44

In customer services you're supposed to be, within reason, helpful and obliging to the customer. I don't think it's unreasonable for someone to ask to be called by a particular title or name. I do think it's unreasonable for someone to hear the request and ignore it.

LimitedEditionLady Tue 06-Aug-13 14:20:57

I think its unreasonable how people presume it was purposely ignored,im sure these people know how to do their jobs.you dont know whether they did or didnt fo anything.you havent evidence,all ive seen.is evidence that the op was having a mega bad time for all you know she may have rung up ranting and snapping (i repeat may have) and they might have heard correctly,it nit picking.ive never once got mad when ive been mistakenly given my partners surname or had mrs instead of miss.Its not a big deal its not going to change anything in her life its one company ( sounds kak so she probably wont use it again)

skylerwhite Tue 06-Aug-13 14:30:00

The OP was either purposefully ignored, or not listened to properly. In both cases, the customer service agent wasn't doing their job properly.

LadyClariceCannockMonty Tue 06-Aug-13 14:30:59

Exactly as skyler says. And I wasn't assuming that the request was 'purposely ignored'.

LimitedEditionLady Tue 06-Aug-13 14:32:28

You said "hear the request and ignore it"?

LimitedEditionLady Tue 06-Aug-13 14:36:04

Anyhow nice talking to you all,its gone a bit stale now pastures new and all

LadyClariceCannockMonty Tue 06-Aug-13 15:10:02

Fair enough. I'll rephrase: I do think it's unreasonable for someone to hear the request and either ignore it or not listen to/understand/action it properly.

LimitedEditionLady Tue 06-Aug-13 15:21:23

Thats fair enough,that in that case would be unreasonable

Trills Wed 07-Aug-13 08:08:52

What relevance does it have to amazon or tesco clubcard or the AA?

What relevance does it have to Amazon or Tesco or the AA whether I am Mr or Mrs or Miss or Ms? None at all - they just want something to call you by - they don't need to know my gender or marital status - so why not use Dr if you are entitled to it?

fluffyraggies Wed 07-Aug-13 08:29:13

Wondering if the OP would have hung up due to being called Miss instead of Mrs. Or Mrs instead of Ms. Or Ms instead of Mrs?

Or was it just because of the Dr. bit?

Much more annoying that the customer service was shit.

John Lewis?

My mother is a Lady, FIL is a Wing Commander, SIL and one BIL are Dr.s (non medical) another is a Professor.

None of them use their titles in daily life. Up to them, yes. And up to the OP, of course. But IMO it's a bit up yourself to insist on it.

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