customer services getting my title wrong

(165 Posts)
gasman Mon 05-Aug-13 10:30:50

I have just phoned a major UK retailer (famed for their customer service). Despite me introducing myself and then correcting them once they persisted on calling me Mrs Gasman.

I am not Mrs Gasman. I am Dr Gasman. They were also being unhelpful in actually dealing with my problem so I terminated the call. I told them it was because they couldn't get my name right.

WIBU?

LEMisdisappointed Mon 05-Aug-13 10:50:25

confused

ClockWatchingLady Mon 05-Aug-13 10:50:39

Gasman, I do get you on the marital status front.
I tend to use Ms because the whole Miss/Mrs thing is ridiculous. But Ms is difficult to say. I might just start using Mr.

skylerwhite Mon 05-Aug-13 10:51:03

HappyMummy why is the title of Dr pretentious? confused

OP YANBU. I loathe Mrs as well, and never ever go by it.

Helltotheno Mon 05-Aug-13 10:54:54

Sorry you're going through a hard time OP but don't you think you're... eh.. sweating the small stuff here somewhat?
If you don't like Mrs, ask for Ms. Despite your protestations, you still come across like you're hung up on your title!

What about conserving your energy for all the stuff you have to deal with eh?

BTW I'm assuming you're a medical doctor right?

What are you a doctor of by the way? Not that it makes much of a difference but I am just being nosy.

If you have lots on your plate maybe think about not sweating the little things like this and concentrate on the big things.

Ultimately you have shot yourself in the foot because you are going to have to make another call to sort out the problem. I couldn't give 2 hoots what a customer service person calls me - when I call them it is because I have an issue and I often find being friendly, polite and overly chatty gets the problem sorted out more often than not - makes a change for them to talk to people who don't speak to them like they are pieces of dirt apparently.

skylerwhite Mon 05-Aug-13 10:57:32

Why is it ok to ask for Ms but not Dr? Weird.

Shrugged Mon 05-Aug-13 10:57:44

Nothing pretentious about Dr. Just a title that, like Mr, doesn't indicate your marital status. I'm happy to answer to my first name, Dr or Ms.

insancerre Mon 05-Aug-13 10:57:49

YABU
what does it matter, really?
you do realise though, that you have given the call handler a right good laugh
they have probably told the whole office about you now
doubt you'll ever get good customer service with them now, they will have marked your card

MrsWolowitz Mon 05-Aug-13 10:57:55

YABU and a bit silly.

I think you know that though.

Sorry for the loss of your mum.

TheFallenNinja Mon 05-Aug-13 10:59:15

Bear in mind that in spite of the term "customer services" it is in fact just a call centre full of badly paid people under pressure to answer the unanswerable to the unreasonable.

squoosh Mon 05-Aug-13 10:59:38

I once accidentally chose Lord from the drop down menu of available titles, used to entertain me every time I got post addressed to Lord Squoosh or phone calls for the same.

I'm not even a man never mind an aristocrat!

ClockWatchingLady Mon 05-Aug-13 11:00:25

Agree with you, Shrugged.

ClockWatchingLady Mon 05-Aug-13 11:01:36

This is so true, FallenNinja

ClockWatchingLady Mon 05-Aug-13 11:02:22

<curtsies to Lord Squoosh>

ClockWatchingLady Mon 05-Aug-13 11:04:37

OP, this all sounds really stressful (to say the least). Hope you can find some time out from it all.

badbride Mon 05-Aug-13 11:06:41

I doubt there was malice aforethought, OP, just a harassed and possibly not terribly competent person dealing with their gazzilionth customer query that day.

They probably default to Mrs for women and Mr for men when their brains go blank. So be thankful they got your gender correct: I keep being addressed as Sir and Mr when dealing with customer services people face to face (before I've had a chance to say anything). I know I'm tall for a girl, but really

londonrach Mon 05-Aug-13 11:08:31

My pet hate is ms. I'm not a bumblebee. i'm mrs. However this information is irrelevant in some situations like on the phone. I just want the customer service to sort out my problem.

samandi Mon 05-Aug-13 11:17:43

I was going to say YABU but after reading this

"They wanted to call me using a title. I told them to use my correct title and then they ignored me."

I don't think you are, necessarily. If companies want to use titles they should use the correct one.

PearlyWhites Mon 05-Aug-13 11:22:20

Haha how pretentious yes yabu

WeAreEternal Mon 05-Aug-13 11:24:48

I am also a Dr, I also hate being called Mrs, I still have my surname and hate being called Mrs. Eternal. (That is my mother!)

But what I hate more is when people assume it is ok to refer to you by your first name, especially when you introduce yourself/write to them/sign correspondence as Dr./Miss/Mrs/Captain Eternal.
I find it really rude.

But in the grand scheme of things as long as they are dealing with the issue, while it may irritate me, I don't really care.

However, since they were not helping you were right to hang up on them.

Groovee Mon 05-Aug-13 11:24:50

Despite how often dh says our last name, people don't seem to understand him and always want to call him Mr his first name than his last name. It drives him mad.

VixZenFenchell Mon 05-Aug-13 11:25:36

Oh for heaven's sake. Yes you were being unreasonable.

I see your international move and raise you a very similar scenario (we emigrated 4 years ago), with a similar parental death to cope with, with ageing relatives left behind. And a stressful house move, and financial crap like you wouldn't believe, and visa hassles and my husband being diagnosed with a progressive renal disease.

And you know what? I still thought I had an easy life - with my degree, reasonable job prospects, potential future income - compared to most of the UK and the state it's in.

Get over yourself. You're a doctor, not God.

(Dr VixZen Rev. Fenchell)

toomanyfionas Mon 05-Aug-13 11:25:41

I actually dropped the Duchess for this precise reason, no one ever used it correctly. Terribly irritating.

I do understand your frustration a bit. My bank are forever mispronouncing my surname despite me using the correct pronunciation and it gets on my wick.

HoikyPoiky Mon 05-Aug-13 11:34:38

It would not have bothered me at all, in fact it wouldn't have occurred to me that I could be bothered. unless they called me a Mr

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