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Wibu to complain about this waitress?

(162 Posts)
HeffalumpTheFlump Sat 27-Jul-13 20:32:22

Dh thinks I shouldn't have complained, I think I definitely should have, who's right?

Went to a Toby carvery, meal was fine and service by the waitress fine until we finished the meal (they don't do much as its a buffet thing). We then obviously wanted the bill so I tried to get the waitress' attention. When she came near the table I made eye contact twice to try and get her to come over. She smiled and looked away then left. Next time she came near I made eye contact and raised my hand, nothing. I ended up getting up and walking over to her at another table and standing waiting for her to finish with them then asking.

We waited another 10 minutes for her to bring the bill. Dh had the card in his hand, and she had the card machine in hers, but before we could ask to use it she had gone. She just put the bill on the table and walked straight off. I then started the rediculous process of trying to get her attention again, I even stood up and called out excuse me after three or four failed attempts. She completely ignored us. This had been going on for another ten minutes.

Finally I managed to get her attention and asked for the card machine, waited another five or so minutes and she came back with it. Dh didn't want me to say anything, but I seriously couldn't stop myself. I was tired and wanted to go home, not play this rediculous game of catch the waitress.

I said that I had been trying to get her attention for ages, that we had wanted to pay by card and she had the machine etc and that it had taken a rediculous amount of time to get the bill sorted.

Her reply: "Well I do have a lot of other customers to attend to, I didn't see or hear you." No apology, and then she just walked off once the payment had gone through. IMO the only acceptable response to this sort of complaint is surely an apology?? I feel it's her job to be attentive to her customers needs, and she had seen plenty of times that we had finished our meals and would obviously need to sort the bill.

Dh thinks I shouldn't have complained and that it would have been enough to simply not leave her a tip. Obviously I don't agree. Aibu?

I think you're overreacting.

bigbuttons Sat 27-Jul-13 20:36:59

life's too short for this sort of stuff you know.

notanyanymore Sat 27-Jul-13 20:37:55

Probably not U as IME staff in Toby Carvery's are horribly rude.

Yep I agree an overreaction, how busy was she?

Flossiechops Sat 27-Jul-13 20:38:10

I agree with bunty, just forget about it!

Forgetfulmog Sat 27-Jul-13 20:38:16

Agree with bunty - no need to make a drama out of a crisis smile

hermioneweasley Sat 27-Jul-13 20:38:23

She sounds pretty poor, but I woukdn't bother complaining - it takes more time! Just no tip.

HollaAtMeBaby Sat 27-Jul-13 20:38:27

Is a Toby carvery like a harvester?

YANBU, anyway.

TimeofChange Sat 27-Jul-13 20:39:06

Could you not of gone up to the counter to pay?

If I'm in a hurry I go to the desk or till and ask to pay.

usualsuspect Sat 27-Jul-13 20:39:15

Yabu. She had other customers to deal with.

AuntieUrsula Sat 27-Jul-13 20:39:53

It is annoying when you want to get out of a restaurant and the staff aren't cooperating.
Next time just get up and start leaving. She'll have caught up with you with her little card machine before you reach the door.

HeffalumpTheFlump Sat 27-Jul-13 20:39:53

I won't be losing sleep over it, was just wondering if dh is right or I am? It's like a harvester but they mainly do the roast dinners that you get buffet style.

usualsuspect Sat 27-Jul-13 20:40:04

Yes,can't you you pay at the till?

HeffalumpTheFlump Sat 27-Jul-13 20:40:36

It wasn't very busy at all, lots of empty tables if that makes any difference.

TheProsAndConsOfHitchhiking Sat 27-Jul-13 20:41:39

YABU. and completely overreacting hmm
Why did you not just go to the bar/counter and pay your bill?

HeffalumpTheFlump Sat 27-Jul-13 20:41:45

I'm not sure if you can pay at the till or not, only been there once before.

TheBakeryQueen Sat 27-Jul-13 20:41:53

I agree with your dh, not leaving a tip would be sufficient.

And your trying to get eye contact was a bit pointless.

If she was busy, you probably needed to be a bit louder & more obvious.

usualsuspect Sat 27-Jul-13 20:41:55

I don't think all the staff at Toby carveries are rudehmm

Don't let this take up your head space.

She was a bit of a dud waitress but meh, let it go.

usualsuspect Sat 27-Jul-13 20:43:01

You can usually pay at the bar or till.

I would have gone to find out tbh.

DamnBamboo Sat 27-Jul-13 20:43:27

OP, I don't think her behaviour was acceptable, although I wouldn't formally complain. Just do as you did, tell her your problem and don't leave a tip and next time, just get up and pay at the til

MammaTJ Sat 27-Jul-13 20:43:39

Was she at any point chit chatting or sat down? If not YABU, she really was busy. She didn't say sorry because she is not a liar and she is not sorry, she was busy, YWBU, why should she apologise for your lack of understanding?

You may be #1 in your life, but not necassarily in hers.

YABU!!

WorraLiberty England Sat 27-Jul-13 20:43:48

It's ridiculous

I imagine she was very busy because I doubt she would have ignored you on purpose.

BumbleChum Sat 27-Jul-13 20:44:41

yanbu to be annoyed, i find it really irritating when it's slow to get the bill and pay - that's the point you are finished and want to be out, and being held up unnecessarily then is really annoying. I wouldn't complain though, just seethe quietly (or more likely watch DH seethe quietly and pretend it didn't bother me).

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