to feel angry and upset at ebay sale gone wrong

(41 Posts)
lakia Sat 13-Jul-13 01:14:13

Its partly my own fault I sent an expensive item took my chances.
Buyer claimed he hadnt recieved it obivously I am stuffed no tracking details to show I was really stupid.
The buyer turned out to be a business recieving a few items like mine.
I suspect although cant prove that he may have had it mixed up amongst other items and overlooked it.
Paypal have refunded him case closed and now they will debit my account for the full amount.
Buyer has now left negative feedback saying that I am a scammer cheat etc.
Its really unfair and I am so upset to the point that I dont want to do ebay any longer and just close the account.

Mia4 Sat 13-Jul-13 09:18:31

YANBU to be upset but likewise they aren't BU to think it's a scam, you always must take steps to protect yourself by using tracking, receipted delivery etc. It's just a shame you've been stung by such an expensive item.

As a buyer and seller, I've had people try to claim things aren't at described (which is why i take a vid clip the day i send it showing the item from all angles- I've never been asked to produce it the sellers who've tried to be shit have backed off the moment I've responded to say i have it) and I've had things not arrive and people have claimed they've sent, yet not been able to produce anything to say they have. I'd like to give those sellers the benefit of the doubt, I wouldn't berate them over email unless they got arsey with me first or were being unprofessional, but I'd make a note not to buy from again if they were getting funny. I have had one genuinely not turn up and the seller claimed via RM, the item hadn't been delivered or signed for, RM hadn't delivered. The seller was worried I'd leave negative feedback, but I had no reason too, it wasn't her fault it was RM screw up and we had proof, so I left her positive saying shed been professional given what had happened. Had she told me she had sent but had no tracking and then insinuated that perhaps I hadn't realised I'd received, I wouldn't have been impressed and would have thought unprofessional poss scammer.

The negative feedback won't affect much at all and you can 'add an answer to it to explain which people will also see. You know a scammer when loads of their fb is negative, I had one which 100% when i brought but 2 months later it was at 53% due to negative fb-turned out the seller had only sold a bit to get the 100% and then tried scamming.

If you just have one esp with a note from yourself underneath then it won't put people off. Def raise with RM though, it's a shame it's an expensive item.

whois Sat 13-Jul-13 09:25:14

Sorry you've had a bad transaction, BUT you should never ever post anything for an eBay sale that isn't a tracked delivery. That's was a bit silly but I bet you know that now!

JackyDanny Sat 13-Jul-13 09:32:00

Could you message the buyer saying something like, you are sorry the didn't receive the item yet, but you have def posted it, describe the packaging, and as they have had a refund, to please think about revising feedback? That your mistake here was to post without tracking?
You can respond to their negative with something like that.

Sorry you feel so down.

RoooneyMara Sat 13-Jul-13 09:48:57

1. Check with THEIR sorting office (I mean find out the number nad ring them up to check it isn't still there)

2. RING royal mail and ask them to have a look for it on their system (says different things than the one you get online)

3. Reply to his feedback, in calm, honest words saying 'I am really sorry your item was lost. I have proof of postage but did not send recorded. Buyer refunded'

People will look at your fb and his and they will make their own minds up.

I know how you feel, totally, ebay is very weighted these days in favour of the buyer and it's unfair.

helenthemadex Sat 13-Jul-13 10:04:20

I can understand why you are upset, but ebay rules do state that you have to send stuff by trackable method, if you dont you leave your self open to fraud, it is really upsetting.

I would go to the post office and fill in a form to get some of your money back it may only be £20 but its something

you may also have a case for getting your feedback removed, it supposed to be factual not accusatory or name calling so I would get in touch with ebay and ask them to remove it as it, they may not do it but its worth a try and you are more likely to succeed if you have good feedback already, you have to go to customer support and contact ebay, you can phone them or do live chat I can't post a link you have to sign into your account

sarahtigh Sat 13-Jul-13 10:07:33

you know you are not a scammer but the buyer may have had items not arrive before, and it is perfectly possible that the item has actually not arrived so it would not be reasonable to expect a buyer to just accept that you had posted it

i totally understand sending low value items out not signed for I do so as a business but only for things under £20 as you then claim from royal mail with your proof of posting

from buyers point of view they bought valuable item it did not arrive they ask you for tracking you do not have tracking only proof of postage they wait and then ask for refund, as you do not give refund they open case with ebay, you have no proof of delivery so case will always be found in buyers favour, ebay can not really find in sellers favour when there is no tracking and no evidence of delivery.

if you had refunded earlier you probably would not have not the negative, your reluctance to refund may have made it look like a scam

reply politely to feedback along lines of " sorry item did not arrive, proof of posting offered, glad you now have your refund" then add buyer to your blocked buyers list

you can ask buyer to revise feedback but they do not have to

DoJo Sat 13-Jul-13 10:51:23

I don't understand why you wouldn't use a racked service when you can charge the buyer for it anyway? Or is it that you charged them for special delivery and then posted it normally and that's why they have accused you of being a scammer?

DoJo Sat 13-Jul-13 10:52:19

*tracked service

teetering13 Sat 13-Jul-13 11:05:23

I have a website and 3 parcels have gone missing in 4 years .. I sold on ebay for less than 6 months and had 4 go missing ...

You can't sell on ebay without protecting yourself against the scammer buyers ... tbh I think it's just common knowledge how easy it is to scam a seller that even the ones that haven't stole in their life will still go for it on ebay angry

I packed it in ... you have thieves both ends robbing you, the buyers and ebay itself sad

ARealDame Sat 13-Jul-13 12:46:01

I had a similar experience, and it is strange how emotional it can all get -I think we all have to learn from experience, unfortunately!.

In the end I just think you just have to accept these "blips" in ebay. Buyers have a right to give poor feedback, even if it is v. upsetting and even sometimes unfair.

If you are a good Seller generally, it is will all even out in the end. Few people can keep up 100% positive feedback, its just unrealistic. Think of all the positive sales and positive feedback.

(But perhaps it is true, it is weighted to big sellers now).

Hope you're feeling better about it now x

cheerfulweather Sat 13-Jul-13 12:54:11

Can ebay alter or remove the feedback? They can't be allowed to call you a scammer or a cheat, surely?

Ebay is too heavily weighted in favour of the buyer. I had four of five non-paying bidders out of 20 recently, had to open a case before I could relist and have my fees credited back, can't leave negative feedback to warn other sellers either!

TidyDancer Sat 13-Jul-13 13:20:04

eBay are utter cunts for this. They always always side with the buyer and the feedback system is massively unfair since they now refuse to allow the seller to leave negative feedback.

I got stung by a skanky bitch who claimed she didn't receive some boots she bought from me. She wasn't too bright however, and in the emails that we batted back and forth, she mentioned something about the boots that hadn't been in the original listing so I knew she'd received them but still eBay refused to look any further into it they refunded the thieving bitch and took money from me to cover it.

I do not sell on eBay unless I can help it.

TidyDancer Sat 13-Jul-13 13:20:13

Can't help it, I meant!

lakia Sun 14-Jul-13 18:20:37

Okay thank you for all your replies.
I offered free postage to attract the buyers so tried to keep my costs down I was also offering the item at a good affordable price.
I have been experiencing some money problems of late and needed the money badly now I am in an even worse mess as I dodn,t have the money that Ebay saying they are going to takeon the 18th this month its simply not going to be there in my account I really dont know what to do.

lakia Sun 14-Jul-13 18:21:56

I have sent lots of items before with no problem I took the chance and its backfired.

BreadNameBread Sun 14-Jul-13 18:33:24

If you add up all the times that you have saved yourself money by not sending items by tracked mail you may find it is more than the amount that you have lost on this transaction. IYSWIM This doesn't help with this situation but it may make you feel better.

<<hopeful>>

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