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To not want delivery driver in my house?

(53 Posts)
Laurier88 Mon 08-Jul-13 10:48:43

Last week I came home from work to find a MyHermes card through the door saying my parcel had been left at the back door - fine, I'd left the back gate unlocked as my dad was meant to be coming round to mow my lawn (yes I'm that lazy!). Went into the kitchen & the parcel was on the worktop, and when I went to open the back door it was unlocked so presumed my dad had brought the parcel in and forgotten to lock it.

Turns out my dad hadn't been round, I must have forgotten to lock the back door (entirely my fault) and the delivery driver has come round the back of the house, tried the back door and found it unlocked, entered the house and left the parcel on the kitchen counter.

There is no way they could have thought someone was in - we were all out, cars gone etc. I have emailed MyHermes saying how cross I was that this has happened, and have received a snotty email back saying how their drivers are so good they go above and beyond to ensure parcels are left in a safe place, and how lucky I am it was one of their trustworthy drivers and not a thief that came in the house!

Yes, I know it's my fault for forgetting to lock the back door, but I'm quite shocked that a delivery driver would go into someone's back garden then try their back door, and enter the house when finding it unlocked.

Please be brutally honest - I am quite cross, and haven't dared tell DH as I know he would be fuming - aibu?

TheRealFellatio Mon 08-Jul-13 10:50:17

I agree. I think you should complain. Are any of your knickers missing?

mumblechum1 Mon 08-Jul-13 10:50:40

YABU I think, tbh. If our door's open (we live in the country and no one locks their doors), our postie will pop things just inside the door on the floor, and I'd much rather he did that than have to trek 15 miles to collect a parcel.

eurozammo Mon 08-Jul-13 10:50:42

I find that pretty shocking as well, tbh.

Jan49 Mon 08-Jul-13 10:52:19

I tend to agree with Hermes. Be glad you weren't burgled and forget about the parcel issue.

Why on earth did he try the door? That's what needs to be answered

aldiwhore Mon 08-Jul-13 10:53:17

I get why you feel uncomfortable, but the delivery driver made sure that your parcel was in the safest place... although you could argue that and unlocked house isn't particularly safe.

You should have locked up of course, that was your error.

I would let this go, better to have a parcel on your worktop when you get in that an emptied house.

My DH would be fuming at me for leaving the back door open (and I him had he done the same) I certainly wouldn't go on too much about this because ultimately it always comes back round to you forgetting to lock up.

ImperialBlether Mon 08-Jul-13 10:53:39

I find it hard to believe they would recommend their drivers do that.

What would happen if the customer said there was some money on the kitchen table which has now gone?

What would happen if the customer said her underwear had been taken out of the washing basket?

It puts the delivery man in a very vulnerable position.

If our front door is unlocked postman/couriers always open the door and put the parcel inside without ringing the door.

Doesn't bother me at all.

Eyesunderarock Mon 08-Jul-13 10:54:19

I don't like strangers in my house either, which is why I lock the doors when I leave.

Kendodd Mon 08-Jul-13 10:55:43

I also agree with Hermes, you should be grateful, I don't know why you aren't and why you are trying to get the driver into trouble for this.

CandidaDoyle Mon 08-Jul-13 10:56:18

If the Hermes driver had left the parcel in your kitchen, why did the card say it was left at the back door?

You say you haven't spoken to your DH about this, is it possible he found it at the back door and brought it into the kitchen?

Eyesunderarock Mon 08-Jul-13 10:56:51

Well, like IB says, it's a heads-up warning for a driver who thought they were doing you a favour.

Presumably the driver put the card through first then went round the back and while he was there thougbt he'd try the door

ImTooHecsyForYourParty Mon 08-Jul-13 10:58:08

I think their driver made themselves extremely vulnerable.

As Imperial says, what's to stop you claiming that they stole something or did something?

Perhaps it might be worth pointing that out to them? So that perhaps they can see that if they don't care about not entering your home because you don't want it - they'll tell their drivers to not put themselves in potentially a bad position.

I've gone out and left my front door wide open (TWICE! [blush) and come home to find my post on the stairs. I'm happy with that although I think they ought to have closed my door for me. grin

ParadiseChick Mon 08-Jul-13 10:58:32

Maybe the door was ajar?

I don't think I'd be as angry as you, but I'd probably be uncomfortable at the thought of a random delivery driver wandering in (though he probably wouldn't have in our house because of the woofy dog).

The email from Hermes would have annoyed me though. What's wrong with Dear customer, sorry you were upset, we think the driver was trying to be helpful but we recognise that you are unhappy and will let the driver know. Yours Sincerely, Hermes.

PeterParkerSays Mon 08-Jul-13 11:01:13

Sorry but MyHermes are being niave about this. No, you shouldn't have left the door unlocked, but by walking into the house, the driver has left himself open to any accusation, real or imaginery, that you throw at him.

He could have let a dog out, stolen £50 off the kitchen worktop, rifled through drawers etc. It would only be his word against yours that he didn't, so he's putting himself in a really vulnerable position.

susiedaisy Mon 08-Jul-13 11:01:21

Yanbu I once came down the stairs to find a delivery man had knocked on my door I didn't hear him, he then tried the handle found it unlocked and came inside my kitchen to pop parcel on kitchen unit, it really unsettled me to find a strange man in my house, he thought he was being helpful, I did not !

Fakebook Mon 08-Jul-13 11:01:52

I had an experience with Hermes last month. They threw my parcel over the back garden wall. On the note they'd written that it was left in my "outhouse" confused. They're a shit courier. I'd complain.

Feminine Mon 08-Jul-13 11:02:39

I think most people like to keep their jobs. It would be a very exhausting process to apply for a job, get it ...then use it for evil gains!

I agree that you must have been surprised to discover the parcel had been so personally presented to you though!

TheSecondComing Mon 08-Jul-13 11:03:47

Message withdrawn at poster's request.

BinarySolo Mon 08-Jul-13 11:05:47

I think it's rather cheeky that he even tried to open the door. Leaving it just inside the door would have been slightly better too IMO. I'd be bothered by this too, I mean has he given himself a tour of your house?

As for snotty email reply, whatever happened to the customer always being right? They should have been apologetic even if defending the delivery drivers actions.

RandomFriend Mon 08-Jul-13 11:05:48

It sounds to me as though the driver was doing his best to ensure the parcel was left in a safe place.

RandomFriend Mon 08-Jul-13 11:08:32

I can understand why you are uncomfortable but there is no point in trying to pursue this as it will come back to you forgetting to lock the door.

Remember to use the keys next time!

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