Got my delivery from Sainsbury's earlier this afternoon. I've ordered a few times and all has been great so far. Anyway this time there are 2 substitutions:
- Ordered 800g of chicken (2 lots of 400g), wasn't available so I got given 200g of chicken strips.
- Ordered 40x size 3 normal nappies, got given 11x size 5-6 swimming nappies.
The nappies weren't that much of a problem to me as I still have lots left, but obviously that substitution is totally inappropriate. However the chicken was for a meal tonight for 4 people, plus it was part of a multibuy discount which means I've actually paid more for the 200g strips than the 2 packs I originally ordered.
The delivery driver was mortified, we had a bit of a giggle on the doorstep at how ridiculous the substitutions were!
So...I had to go to the same supermarket anyway to get more chicken for tonight, took dd (16w) with me which kind of defeated the object of home delivery, got to the aisle and there was the exact chicken I ordered but was apparently out of stock! And lo and behold, the nappies were there too!
AIBU to complain as I had to go to the supermarket anyway? The fact that most of it was delivered has saved me time and meant that I didn't have to load and unload most of the shopping but the stupid substitutions have really inconvenienced me...! I got free delivery as I had a voucher so I feel really cheeky putting in a complaint as I didn't pay for delivery in the first place!