To think it's your responsibility to check you have the right ticket?

(57 Posts)
YoureAllABunchOfBastards Thu 16-May-13 19:16:23

Just listened to a bloke get shirty with the train guard - he had an advance ticket for a different train, not valid on this service, so he had to pay full price.

It isn't the guard's fault - it says quite clearly that the ticket is only valid on a particular train. And no point complaining about cost - trains are pricey, that's why people buy advance tickets!

Every time I have travelled by train recently I have heard the same bloody argument!

ImTooHecsyForYourParty Thu 16-May-13 19:17:38

some people are as thick as mince.

LynetteScavo Thu 16-May-13 19:21:17

YABU, just because I thought an expensive Virgin ticket would be valid on a cheap midland whatever train. (DH told me afterwards it wasn't, even though I'd had to stand.) It should be. So ner.

And once I forgot how to read the 24 hour clock and tried to get on a plain at 10.30pm instead of 8.30pm. I can't quite believe I've actually admitted this on a public forum

Yes, he should have known. But is an absolute scandal how much you have to pay for a train ticket with any flexibility.

LynetteScavo Thu 16-May-13 19:29:40

<<Sits in thick as mince corner>>

ImTooHecsyForYourParty Thu 16-May-13 19:39:41

blush sorry lynette.

Xiaoxiong Thu 16-May-13 19:40:48

It's not the guard's fault, but equally, it's so easy to balls these things up even when you check and check again.

There are two stations in Windsor, approximately 100m from each other: Windsor & Eton Riverside, and Windsor & Eton Central. One is a Southwest trains line, one is FGW. Both go to London (Waterloo and Paddington respectively). However, the signage in each station is all twee and lovely with just a tasteful National Rail symbol outside.

The number of totally flummoxed tourists who have bought tickets to "London terminals" who are told by a totally unsympathetic guard that they cannot get on at this station to go to London but have to either buy another ticket at £17.50 each, or sprint 100m down the road to get on one of the two trains an hour at that station, also to go to London...I do feel bad for them sad

SomethingsUp Thu 16-May-13 19:42:57

I've been on wrong trains before, I am generally very apologetic as it is usually because I've been confused and was struggling to find the correct train.

They've always been really good to me, no extra charges or anything.

edam Thu 16-May-13 19:43:28

Train tickets are a con - ludicrously expensive and hideously complicated. Back in the days of British Rail my Dad re-opened an entire station - Birmingham Snow Hill - for the same amount of money it would cost you to get a footbridge built these days.

LynetteScavo Thu 16-May-13 19:56:01

It's OK, Hecsy, I can't actually believe I was so ridiculous myself. In my defense I was young, and was made to wait for the next 'plane at 6am....and I still struggle to spell 'plane properly, which make me officially thick as mince. grin

YoureAllABunchOfBastards Thu 16-May-13 22:06:25

He was in first class so presumably not on the breadline.

I was only in first class because a) advance ticket cheaper than standard and b) someone else is paying

The best bit was when he demanded 'Can I speak to someone on the train about this who is senior?' And the guard replied 'you can speak to me, because I'm in charge of this train'.

WafflyVersatile Thu 16-May-13 23:42:33

you should check your ticket and if you do get it wrong you should have the good grace and lack of arrogance to not blame the guard for it. Everyone makes mistakes and if he didn't act like such a spoilt, bad-tempered arrogant twat he might have had a more pleasant journey.

I bet he knew he was on the wrong train too, just doesn't think the rules should apply to him, hence making a scene about it and feigning indignance.

GetOrfMoiLand Thu 16-May-13 23:45:54

I feel sorry for the train conductors, some people speak to them like shit.

A conductor on a FGW train last week was so bloody nice ( very kind to an elderly lady confused by the tickets) that I emailed FGW to say how wonderful he was, they responded and said they would pass on the comments. They were probably amazed to get such good feedback,

Monty27 Thu 16-May-13 23:46:40

I do think though that when people buy a ticket, the ticket vendor doesn't listen properly and passengers are sometimes sold tickets that are unsuitable to their needs.

Buying a train ticket has become a science grrrr angry. Not that I have had 'the wrong ticket' myself, but I use a mainline London station every night and hear it all the time. In fact, probably every day.

GetOrfMoiLand Thu 16-May-13 23:47:03

That sounded arrogant, what I meant to say that they are probably used to getting just complaints.

God I am sick of that train and am very thankful I don't have to pay for it personally. 156 quid anytime return.

PatPig Thu 16-May-13 23:47:09

You do have to get on the right train on an advance ticket. If you get on the wrong one you will be charged. This seems fair,because nobody forced you to buy an advance ticket in the first place - flexible ones are available.

MaryMotherOfCheeses Thu 16-May-13 23:48:14

tickets can be so complicated, it's easy to make mistakes.

yyy not good to have a go at the staff but not surprising that people get riled.

GetOrfMoiLand Thu 16-May-13 23:48:30

That said every train I have been on always says that advance tickets must be for that particular train. So people do have plenty of warning, and it does say it all over the ticket.

piratecat Thu 16-May-13 23:59:14

am quite sure people use their advance purchased ones thinking they might get away with it. maybe some do. silly to chance it though.

Naoko Fri 17-May-13 00:06:41

The ironic thing is that if you just admit you missed your named-on-ticket train and you're very sorry when you get onto the next one, the guard will almost always tell you it's fine. Have punctuality issues, I should know.... So if he hadn't been such a knob about it he'd probably have gotten away with it.

BandersnatchCummerbund Fri 17-May-13 00:31:50

Sure, but a bit of compassion doesn't go amiss, and British train tickets are grotesquely expensive. I would be absolutely crying if I had made a simple mistake and lost a vast sum of money because of that when it would make no difference to the guard's day or the train company's profits to just accept the ticket. (Obviously this assumes that the passenger doesn't treat the guard like dirt, which would be different.) Everyone makes mistakes.

Walkacrossthesand Fri 17-May-13 00:37:50

I went to London for an overnight trip, bought my ticket from the automatic machine and accidentally bought a cheap day return rather than an ordinary return (only a couple of quid difference in price, off peak). Didn't realise until the platform turnstile rejected my ticket on the homeward journey - had to buy a single, which almost doubled the cost of my trip. Won't make that mistake again...

Mrsdavidcaruso Fri 17-May-13 01:27:57

Sorry Bander but you cant blame a Train Manager for not showing compassion if you make a mistake, My BIL is a TM and on certain routes
will have to deal with 20-30 passengers on a single journey who all say they made a 'mistake' he even has people who made a 'mistake' on the same train the week before and who assumes my BIL is too thick to recognise them.

Dont Blame the TMs for not showing compassion, blame the small minority of passengers who set out to defraud the train companies and give the honest passengers who have made a mistake a bad rep

squoosh Fri 17-May-13 01:50:21

YABVU

The train companies make buying the correct ticket deliberately complicated, they also make the buying of the most cost effective tickets deliberately complicated. I despise their sneaky tactics.

As for the general cost of train ticktes, extortionate.

I firmly believe that scam like tactics go on.

Once again, YABVU.

FudgeyCookie Fri 17-May-13 07:01:40

I don't think scam like tactics go on hmm

DP is a booking office clerk for SWT. The amount of shit he gets from customers about ticket prices is apalling! Everyone I have seen at a SWT and also a FGW ticket office has tried to help as much as possible - sometimes tickets are cheaper if broken up eg start destination to a station further up the line, then another ticket from that station to your final destination. Of say more helpful then scam like!

Also, people are rude. No thank yous, no pleases, try web argue that they looked up the train fare three or four weeks ago and it was cheaper - that's an advance ticket then my friend!

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now