To say BT are shit.

(65 Posts)
peppapigmustdie Thu 09-May-13 20:44:15

BT restricted my line by mistake and reinstated my broadband 12 days ago admitting their mistake.
My phoneline however despite 13 phonecalls each one promising it will be done is still not making or taking calls. I don't know what to do next, there is no shop I can go to and refuse to leave so I ring every day and explain the situation speak to a
person who reads from the same script every time.
Any ideas?

nannynick Sat 11-May-13 23:57:34

Plusnet is BT. Not had a problem with them since switching about 2 years ago.

How many companies actually provide phone lines in the UK?
BT Openreach
Virgin Media (only in areas with Cable)
Kingston Communications (in Hull only I think)

Anyone else?

sweetestcup Sat 11-May-13 22:57:07

And I hope it lasts for you*badgirl*. BT were great for us to, until the problems with connection started and it all was all downhill from there grin

ImABadGirl Sat 11-May-13 19:43:32

going to buck the trend a little bit, I've been with BT for over 4 years and 2 house moves and never had a problem, I have broadband and vision and phone line, it's never caused me a problem at all.

Loulybelle Sat 11-May-13 13:03:56

Mia after the shit i had with BT after needing 2 Homehubs sent to me because the first one they sent didnt work, im pretty apt at dealing with arseholes, and if all fails i'll ask my verbal assasin friend.

specialsubject Sat 11-May-13 12:53:16

dig around on the website and get the complaint email address, then raise a formal complaint. Things happen then. If you get Bangalore, just keep repeating ' I want to speak to a manager'. This will get you through to the UK and someone whol will actually understand you.

I have them coming on Monday to fix a loose wire and they had better not charge me!

RocknRollNerd Sat 11-May-13 12:29:55

God this brings it all back. I fell out with them big time back in the days of Friends & Family calling cards. I was working abroad on fully reimbursed expenses (yes this was the days before mobile phones were widespread and worked abroad, no Skype, Facetime etc). For some reason after 2 months of high charges which were then being settled in full promptly, the 3rd month they cut me off at home, no warning, no letter saying we've noticed high charges - just picked up the phone one day and it was dead.

I ripped them a new one (from a phone box!) as we missed an important call from a family member and swore I wouldn't go near them for a very long time. We then spent 5 years with those little boxes that you used to use to reroute you through another provider and then got the whole set up with Virgin when we bought a house.

We're just about to move house and can't get Virgin at the new place so had the BT/Sky choice (shit though Virgin can be they've never screwed me around like BT did). We did consider BT but even now after 16 years I still seethe at them and so we've gone with Sky - reading this I'm glad I'm still holding the grudge!

Mia4 Sat 11-May-13 11:49:09

Sorry Loulybelle, maybe they'll be better for you? Just be aware if your wireless goes up and down that's a common Plusnet problem, so keep complaining about it. I went with them because they were very cheap for the first year so i tried everything with Pluset to fix it-different routers, telephone line looked at, different wirelesses in laptops and grinned and bore the up/down and shoddy service/customer service during that time but after a year prices rose and I wasn't willing to put up with anymore- I upped the complaints and found a better deal to move to.

My main issues with them were:

Up/down wireless
Even on 'unlimited' and 'high' mp/s iplayer constantly buffered and froze, as did the others-4od etc
Customer service-awful 1) you could never ever speak or even write to the same person, it was one email address and number i had to constantly reiterate 2) some didn't know what they were talking about and tried to argue with me that 'a year' of attempting to troubleshoot wasn't enough 3) they blamed my laptop, my friends laptops and the house itself (we've had no problem with sky and virgin with this issue so it was plusnet)
They attempted to charge me a lot of money, despite my TOS disagreeing with them, almost ended up in tears after one condescending arse.
You have to stick with complaints, after 1 year of complaints my issues weren't resolved technically and it took 6+ weeks to sort out the fees etc.

Googling and speaking to others i found quite a few with the same issues, either people loved or hated them. Hopefully Loulybelle you will love.

SignoraStronza Fri 10-May-13 23:51:33

YANBU. I moved to a supposedly 'better' deal and they cocked it up. I then moved house and they cocked it up. When we left that house, I actually paid to avoid taking them with me. Account was in my name but I had to get dh to deal with them such was the rage they gave me. angry

We use Virgin now - special deal through dh's work. We will never, ever deal with BT again no matter how amazing a deal they offer.

I did have a magic customer services number that direct dialled to someone with more than half a brain - but have a feeling it was on a bill that I've now happily binned.

Cancel your dd until they sort it out and make all payments manually.

MadameOvary Fri 10-May-13 23:22:47

Oh feck BT, utter cack, had some issue years ago with not being able to use the internet and landline at same time. Hours on the phone between departments, each blaming the other...meh, I'll never go back.

sweetestcup Fri 10-May-13 23:21:52

I saved this a while back from here on a similar thread, its the email addresses of the CEOs of some companies, no idea how up to date it is though.

blondieminx Fri 10-May-13 22:43:57

BT are utter fuckbadgers.

Incompetent beyond belief and expensive too. The day our exchange was unbundled a couple of years ago (so we could skip off to another provider) was sweet, I really enjoyed telling BT why we were leaving!

Loulybelle Fri 10-May-13 22:24:16

Mia, im moving the Plusnet, im slightly worried now.

mrsmindcontrol Fri 10-May-13 22:14:33

I had repeated problems with BT & was equally frustrated dealing with the call script customer services. I emailed the CEO & matter dealt with satisfactorily within days. Won't ever use them again.

Mia4 Fri 10-May-13 22:11:30

by *email that should be-better then a letter.

Mia4 Fri 10-May-13 22:10:57

YANBU I went through 'Plusnet' their 'spin off version-awful, awful. Broadband kept dropping off, they tried to charge us nearly £100 when leaving despite all the issues and being on the 'right side' of their TOS. And their customer service-awful, worse then Sky and Virgin.

Put it in writing, by mail, demand it back, demand those days are knocked off your bill and compensation and contact the ombudsman.

Also use any social network pages they have to highlight your complaint and honestly...find someone better to switch to?

sweetestcup Fri 10-May-13 22:09:13

iseenodust, I totally understand what you are going through...we had months of it. Dont know why our line kept testing ok as far as India was concerned but that's why they refused to accept we had a fault. My DH is actually very mild mannered, cool and great at dealing with companies on the phone so when you hear him saying over and over again "just get me a fucking engineer" you know its bad! And then you move onto stage 2 when an engineer shows up......

Heebiejeebie Fri 10-May-13 20:44:42

I still shudder about the 4 months I spent in a black hole between BT and Sky. 14 hours in total on the phone to hold music or not-my-problem operatives, tears, ranting, repetition, lies, bursts of hope, 2 lots of bills WITH NO ACTUAL PHONE SERVICE. Amazingly shit with no accountability or carry-over between my increasingly desparate calls. Like a sick joke played by an evil sadist.

iseenodust Fri 10-May-13 15:37:30

Our broadband keeps disconnecting. Much explaining to India that this is a recurrent problem but not a permanent one. Also explain many neighbours with same problem so do not think the answer lies in my house. India will do nothing unless I agree to pay for engineer if they decide I should ?!? Engineer spends 1.5 hours here and agrees not my fault. Second type of engineer turns up announced today and spends an hour outside and comes to tell me he has found nothing but agrees it's disconnecting up to 500 times in a morning. To be continued...

threepiecesuite Fri 10-May-13 15:23:58

DP is a manager for BT Business. He hates his job...

bigbluebus Fri 10-May-13 15:22:49

Having read this thread, the 3 days I spent trying to get my phone line working recently pales into insignificance! I think I must have been one of the lucky ones shock
My phone line kept telling me it was in use even though no one was using it and all the handsets were on their base stations. I couldn't even report the fault using my mobile as their automated system kept telling me they couldn't test the line as someone was using it - "No they weren't - that was the fault!!!"
I eventually spent hours on their 'chat' system with an Indian call centre who told me equally ridiculous things. Turns out it was a fault in their local exchange on our line - it took them minutes to sort it out when they eventually got an engineer out to it. I know this as they rang me to let me know an engineer was going to fix the fault one morning - they then rang minutes later to say it was fixed! And that only happened as we managed to get 'priority' service due to having a 'qualifying' disabled person living in our home.
The whole thing was extremely frustrating and I said to DH at the time, "I don't know how anyone who works has time to deal with this crap "- I found it bad enough & I am a SAHM/carer.

sydlexic Fri 10-May-13 15:18:06

Water is wet.

We had problems with BT getting infinity installed. One complaint to their facebook page and it was all sorted. We had a lovely guy call us to sort the problem out and he called several times to check everything was still ok. Sometimes facebook has it's uses.

Dawndonna Fri 10-May-13 15:02:10

I left them last December. It took three months and a call from barrister brother to get the money they owed me. Start harassing on Twitter and Faceache, they really don't like it.

Loulybelle Fri 10-May-13 14:48:20

Im currently in the processes of leaving BT, expensive, always going wrong, crap IT support, and always charging in advance.

I pay more in line rental than i actually use the phone.

Teenagetantrums - the engineer that was fixing the other persons line was in a hurry as he didn't want to be deemed 'ineffieicent' by the computer that allocates jobs (ipop) as this invariably leads down the disciplinary route, so he just nicked your working pair.

They are utter, utter cunts. The engineers that speak up get sacked, and nobody above bottom management knows what it is like to work in the field. I hope they go fucking bust!

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