To say BT are shit.

(65 Posts)
peppapigmustdie Thu 09-May-13 20:44:15

BT restricted my line by mistake and reinstated my broadband 12 days ago admitting their mistake.
My phoneline however despite 13 phonecalls each one promising it will be done is still not making or taking calls. I don't know what to do next, there is no shop I can go to and refuse to leave so I ring every day and explain the situation speak to a
person who reads from the same script every time.
Any ideas?

Mia4 Fri 10-May-13 22:10:57

YANBU I went through 'Plusnet' their 'spin off version-awful, awful. Broadband kept dropping off, they tried to charge us nearly £100 when leaving despite all the issues and being on the 'right side' of their TOS. And their customer service-awful, worse then Sky and Virgin.

Put it in writing, by mail, demand it back, demand those days are knocked off your bill and compensation and contact the ombudsman.

Also use any social network pages they have to highlight your complaint and honestly...find someone better to switch to?

Mia4 Fri 10-May-13 22:11:30

by *email that should be-better then a letter.

mrsmindcontrol Fri 10-May-13 22:14:33

I had repeated problems with BT & was equally frustrated dealing with the call script customer services. I emailed the CEO & matter dealt with satisfactorily within days. Won't ever use them again.

Loulybelle Fri 10-May-13 22:24:16

Mia, im moving the Plusnet, im slightly worried now.

blondieminx Fri 10-May-13 22:43:57

BT are utter fuckbadgers.

Incompetent beyond belief and expensive too. The day our exchange was unbundled a couple of years ago (so we could skip off to another provider) was sweet, I really enjoyed telling BT why we were leaving!

sweetestcup Fri 10-May-13 23:21:52

I saved this a while back from here on a similar thread, its the email addresses of the CEOs of some companies, no idea how up to date it is though.

MadameOvary Fri 10-May-13 23:22:47

Oh feck BT, utter cack, had some issue years ago with not being able to use the internet and landline at same time. Hours on the phone between departments, each blaming the other...meh, I'll never go back.

SignoraStronza Fri 10-May-13 23:51:33

YANBU. I moved to a supposedly 'better' deal and they cocked it up. I then moved house and they cocked it up. When we left that house, I actually paid to avoid taking them with me. Account was in my name but I had to get dh to deal with them such was the rage they gave me. angry

We use Virgin now - special deal through dh's work. We will never, ever deal with BT again no matter how amazing a deal they offer.

I did have a magic customer services number that direct dialled to someone with more than half a brain - but have a feeling it was on a bill that I've now happily binned.

Cancel your dd until they sort it out and make all payments manually.

Mia4 Sat 11-May-13 11:49:09

Sorry Loulybelle, maybe they'll be better for you? Just be aware if your wireless goes up and down that's a common Plusnet problem, so keep complaining about it. I went with them because they were very cheap for the first year so i tried everything with Pluset to fix it-different routers, telephone line looked at, different wirelesses in laptops and grinned and bore the up/down and shoddy service/customer service during that time but after a year prices rose and I wasn't willing to put up with anymore- I upped the complaints and found a better deal to move to.

My main issues with them were:

Up/down wireless
Even on 'unlimited' and 'high' mp/s iplayer constantly buffered and froze, as did the others-4od etc
Customer service-awful 1) you could never ever speak or even write to the same person, it was one email address and number i had to constantly reiterate 2) some didn't know what they were talking about and tried to argue with me that 'a year' of attempting to troubleshoot wasn't enough 3) they blamed my laptop, my friends laptops and the house itself (we've had no problem with sky and virgin with this issue so it was plusnet)
They attempted to charge me a lot of money, despite my TOS disagreeing with them, almost ended up in tears after one condescending arse.
You have to stick with complaints, after 1 year of complaints my issues weren't resolved technically and it took 6+ weeks to sort out the fees etc.

Googling and speaking to others i found quite a few with the same issues, either people loved or hated them. Hopefully Loulybelle you will love.

RocknRollNerd Sat 11-May-13 12:29:55

God this brings it all back. I fell out with them big time back in the days of Friends & Family calling cards. I was working abroad on fully reimbursed expenses (yes this was the days before mobile phones were widespread and worked abroad, no Skype, Facetime etc). For some reason after 2 months of high charges which were then being settled in full promptly, the 3rd month they cut me off at home, no warning, no letter saying we've noticed high charges - just picked up the phone one day and it was dead.

I ripped them a new one (from a phone box!) as we missed an important call from a family member and swore I wouldn't go near them for a very long time. We then spent 5 years with those little boxes that you used to use to reroute you through another provider and then got the whole set up with Virgin when we bought a house.

We're just about to move house and can't get Virgin at the new place so had the BT/Sky choice (shit though Virgin can be they've never screwed me around like BT did). We did consider BT but even now after 16 years I still seethe at them and so we've gone with Sky - reading this I'm glad I'm still holding the grudge!

specialsubject Sat 11-May-13 12:53:16

dig around on the website and get the complaint email address, then raise a formal complaint. Things happen then. If you get Bangalore, just keep repeating ' I want to speak to a manager'. This will get you through to the UK and someone whol will actually understand you.

I have them coming on Monday to fix a loose wire and they had better not charge me!

Loulybelle Sat 11-May-13 13:03:56

Mia after the shit i had with BT after needing 2 Homehubs sent to me because the first one they sent didnt work, im pretty apt at dealing with arseholes, and if all fails i'll ask my verbal assasin friend.

ImABadGirl Sat 11-May-13 19:43:32

going to buck the trend a little bit, I've been with BT for over 4 years and 2 house moves and never had a problem, I have broadband and vision and phone line, it's never caused me a problem at all.

sweetestcup Sat 11-May-13 22:57:07

And I hope it lasts for you*badgirl*. BT were great for us to, until the problems with connection started and it all was all downhill from there grin

nannynick Sat 11-May-13 23:57:34

Plusnet is BT. Not had a problem with them since switching about 2 years ago.

How many companies actually provide phone lines in the UK?
BT Openreach
Virgin Media (only in areas with Cable)
Kingston Communications (in Hull only I think)

Anyone else?

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