To think it's not acceptable to dental receptionists to sit there loudly bitching about patients?

(139 Posts)
MrsMangelFanciedPaulRobinson Thu 09-May-13 10:57:47

I've just been to the dentist. She was running late so I had to sit in the waiting room for half an hour.

At the practice I go to, each day the receptionists phone up the people that have appointments booked the following day to check that they are still ok to attend their appointment, and to jog their memory that they've booked it. And that's what the receptionists were doing today.

One receptionist phoned someone, I heard their name as she asked for them when they answered the phone (and this is a small town, everyone know everyone else). Admittedly it was a long phone call, and the receptionist had to explain a lot about why they were calling; I think the person on the other end was perhaps hard of hearing. There was then a bit of faffing whilst the other person decided whether or not they wanted the appointment, turned out they did, and the receptionist put the phone down. I'd say the call was no longer than maybe three minutes.

The two receptionists then spent about 5 minutes bitching about this customer. The woman who had phoned them was mimicking them and was huffing and puffing about how indecisive they'd been and basically what a pain in the arse they were.

AIBU to think this isn't acceptable. We all moan about work/clients/customers at times, I know that, but to do it on a reception desk in front of other customers isn't appropriate IMO. They are both very miserable rude receptionists and it seems that they don't like customers very much.

Don't know if this makes any difference but it's a combined NHS and Private practice.

Hopasholic Fri 10-May-13 10:49:01

I wouldn't complain.

Imagine if one of them has the same mentality as the mighty deleted one?

They could tamper with your record and next thing you'll be coming round in the dentist chair with a shiny new set of dentures grin grin grin

Am going to have 'my teeth have fallen out dreams tonight'

loopylou6 Fri 10-May-13 10:28:01

hmm i am properly pissed off that i missed the rest of the lunacy on this thread, there where ALOT of deletions, i take it our hairy friend went even more ott?

MrsMorton Thu 09-May-13 17:26:41

You should tell thenpractice manager bcse sadly, it's not the faceless NHS that pays for them to be rude but the owner of the practice who is personally responsible for the actions of his employees, it is his private business and he deserves to know if his employees are jeopardising the professional reputation of him and his practice.

You rancid old racist or summat

drudgewithagrudge Thu 09-May-13 16:36:25

I think we share the same dentist OP. Small town,two lady receptionists sounds very familiar.

maddening Thu 09-May-13 15:12:42

Dam it - should have stayed in sad

LittleMissGerardButlerfan Thu 09-May-13 14:42:41

Ooh I missed all the excitement!

I love a good random thread! grin

Oh and OP YANBU tis very unprofessional.

Shanghaidiva Thu 09-May-13 14:41:46

Agree - rude and unprofessional.

FanjoForTheMammaries Thu 09-May-13 14:31:44

a wee troll and his (?) puppets sneaked in

wtf happened here? shock

dammit... i missed it all! i was looking at a sporn thread reading another thread

Loulybelle Thu 09-May-13 14:10:47

and wiping bogeys underneath the coffee table is just not on.

<happily lowers tone.

FanjoForTheMammaries Thu 09-May-13 14:08:54

whats wrong with grey black hair? angrygrin

ginslinger Thu 09-May-13 14:08:19

yes Fanjo and we don't like the colour of your hair

Booyhoo Thu 09-May-13 14:07:03

right now i'm going to have to read beyond page one as it appears there was a bit of commotion!

FanjoForTheMammaries Thu 09-May-13 14:06:46

I wasn't "baying"

This is persecution.

is it because I am Scottish and have glasses?

DowntonTrout Thu 09-May-13 14:05:56

Please, don't stop. It's a brilliant thread!

Booyhoo Thu 09-May-13 14:05:08

confused

dont know what the hell was up nomadics arse

YANBU OP
i have actually had this happen to me whilst i was still on the phone to the person.

i had called the chipshop local fine dining establishment wink to place an order of burgers and chips lobster and caviar and whilst i was ordering my sister walked into the house so i excused myself on the phone, covered the mouthpiece with my hand and asked my sister if she wanted anything to eat. next thing i heard in my ear was the girl on the phone saying to her colleague "this wee girl doesn't even know what she bloody wants. fuck sake." i said "excuse me" she said "yes?" angry i said "i've just heard every word you just said to your friend" and she replied " oh sorry, do you want to place your order?" shock i said "no i want to speak to your manager!" but apparently manager wasn't in and i was hungry so i ordered anyway. last time i get any lobster from them i can tell you! grin

landofsoapandglory Thu 09-May-13 14:04:35

OMG! This has to be one of the most bizarre threads ever! grin

HeffalumpTheFlump Thu 09-May-13 14:04:33

Thank you ladies, you have made me properly laugh on an otherwise completely shit day. However I now want popcorn, cake and pombears!

<squints>

I reported some other threads the sock puppets were on, and they have now been deleted saying "We have reasons to believe the OP is less than genuine".

ICBINEG Thu 09-May-13 13:55:50

quint do you have inside info? <j'accuse!> you seemed to know the sock puppets had gone and now this... <very suspicious>

ICBINEG Thu 09-May-13 13:54:39

hecsy I am watching you....I can see your hat and everything!

I am afraid the fun is over. The Nomad has moved on....

ginslinger Thu 09-May-13 13:53:24

yeah Hecsy, and that top really doesn't match your skirt.

ImTooHecsyForYourParty Thu 09-May-13 13:49:59

racism?

what the holy crap?

You can all tell what colour each other is through your computers?

are you watching me right now?

<adjusts tin foil hat>

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