Our Silver Cross Pop stroller was falling apart within 3 months of purchase.
It's proving very difficult to get a refund. I spoke to Trading Standards who said that under the circumstances I would be entitled to refund but Toys R Us are trying to force me to accept a repair.
Silver Cross says that the frame is poking through the material because we use the foot-rest, which seems to me a bit of a design flaw.
I think the Pop is a poorly made piece of rubbish and I can't face going through all this palaver again the next time it breaks.
Has anyone successfully faced down Big Management? They don't seem to give a damn for statutory rights.
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To refuse a buggy repair - Silver Cross Pop and Toys R Us
47 replies
silververycross · 08/05/2013 13:14
OP posts:
KansasCityOctopus ·
08/05/2013 14:46
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