To be fuming at the Hermes delivery driver.

(134 Posts)
ComposHat Sun 28-Apr-13 21:06:50

I'd ordered a pair of shoes from Clarks (I've done this loads of times before) and have found the service to be fine.

This time they appear to be delivery company called Hermes (who is the Greek God of incompetent and lazy delivery drivers). I had to go and visit my parents unexpectedly and what do you know, there's a card in the communal hallway to the flat. Fair enough, I thought, I'll have to re-arrange delivery/collect from the depot. No problem with that at all.

But no, the idiot driver had dumped the parcel in a completely open communal backyard shared by about 15 different flats. When I got back - what a surprise - the parcel wasn't there.Leaving a package outside in full public view in the middle of a high crime area, who would have thunk it?

I logged onto the Herpes Hermes website and their auto tracking thing says that the customer (me) had not only received the item, but had signed for it!


AIBU to go absolutely crazy at Hermes and/or Clarks at 8:30 tomorrow morning? And what are my chances of getting my shoes replaced?

hsun Wed 22-Oct-14 09:55:48

So glad i found this thread cos i've recently lost a £1000 bag and i'm pretty sure the delivery lady is carrying my bag right now(or sold it for crack). My parcel never came when it was supposed to and when tracked online it showed it's been delivered with a signature!! I phoned hermes up and they couldn't do anything cos 'they can't find the delivery lady'. Then she came again 2 days later to deliver another parcel of my, i confronted her she admitted she 'doesn't remember delivery a parcel to me' but refused to answer where she got a signature from! I secretly recorded everything hoping i could use this as evidence against if 'they get the police involved' (£1000 parcel missing and forged signature)! How naive of me cos no one actually gave a toss where my bag went, seller got there money thru insurance, hermes prop does the same but i've lost the bag i was looking for for years and still have the same lady delivery my parcel every week!(sure i got my money back but that's not the point!!)

BedBugged Sat 11-Oct-14 00:16:54

It Hermes man is amazing. The nicecest most sensible person. He figured out our working patterns and makes our deliveries accordingly. I love him. If we do happen to be out and he leaves a card I give him a quick call ato say when we will be in and he drops the parcel then

EatShitDerek Sat 11-Oct-14 00:04:09

I once got a card posted as the item couldn't be delivered because:

'The address couldn't be found'

Yes! It was found to post a card yet not to deliver my item!

That was the best card ever! I rang up and explained what the card said. They thought I was joking!

kikisunflower Fri 10-Oct-14 23:58:58

I had my first delivery today from Hermes in fact who left items with a neighbour. I nearly had a fit when I thought it was to the wierd neighbours opposite till my DS pointed out it was my lovely neighbour 2 doors down instead.

QuintessentiallyQS Fri 10-Oct-14 23:50:30

Why would he actually leave a card if you had signed for it? Surely he has lied to the system that you had signed? (In many firms the couriers get better pay if they manage to deliver to an actual person, so they may chose to say that you signed and hope for the best)

mindthegap79 Fri 10-Oct-14 23:40:36

A friend sent me a 10kg bar of Cadbury's for my birthday. It arrived in full purple branded cardboard. The courier left it propped against the front door in full sunshine, where it sat for hours

Giant fondue anyone?

bigb263 Fri 10-Oct-14 22:25:05

Groupon and Hermes are dreadfull looks like hermes are still employing people who can't deliver a parcel to the correct people and groupon are saying they cant give a refund as it was signed for asked for proof and they keep skirting the request

Purpleknickers Wed 20-Nov-13 15:18:14

My Hermes lady is also fantastic

OatcakeCravings Wed 20-Nov-13 15:02:15

My Hermes delivery lady is fantastic, never had an issue at all and I get about 2 -3 parcels a week. It must depend on where you live...

Fleta Wed 20-Nov-13 14:34:30

Nothing you say TheFastCanadian is ANY fault of the person who is hoping to receive a parcel. My contract is with the company who I have bought from who employ Hermes to deliver - that is all I actually need to know.

The last time Hermes delivered to us they delivered an exceedingly valuable parcel to our neighbours.....and then put the card to say what they had done through the same neighbours door. Brilliant.

It doesn't take much more than a modicum of common sense to not leave a parcel in full view of the street / in a bin / in the pouring rain / throw it over a gate.

enriquetheringbearinglizard Wed 20-Nov-13 14:09:15

*TheFastCanadian, the whole set up sounds like a fucking mess.

If it's truly that bad then you haven't got a leg to stand on...the company shouldn't be in business.*

Agreed. I think your complaints should be against your employer Fast
not its customers.

We used to have a really good HDN delivery man, very good.
Last Christmas I felt so sorry for a private courier delivering on behalf of Debenhams. It was embarrassing for me. I'd put in a very large order, but they sent it all out piecemeal and the poor guy was here what seemed like almost every day over a two-three week period. I tried saying, just wait and bring them all at the same time, but they didn't.

Have had far too many awful experiences to detail, but once couriers for M&S left six boxes of wine in an open public foyer despite the door with the bell being right there and the office being manned. Driver admitted where he'd left them and M&S resent the order.

Last year I had a real row with a delivery company who insisted I wasn't in. They got their driver on the phone while I held and the driver admitted in the end that no he hadn't left a card and he didn't really know if we were in because he hadn't even been to the house hmm

Leaving parcels in plain sight on the doorstep or in a wheelie/recyling collection bin is just ridiculous.

DisgraceToTheYChromosome Wed 20-Nov-13 14:03:34

Haven't bothered reading the full thread but: most home deivery companies are shit and employ shitheads.

I was asked by one if I wanted a job on the artic side. £7.50 ph, when everyone else was paying £10. Pffft.

PearlArgyle Wed 20-Nov-13 13:50:37

Our Hermes delivery person is lovely and efficient. I'm surprised only 45p per parcel!

ena19 Wed 20-Nov-13 13:44:39

I am surprised if Ebay knows that this company is a doggy, why they allow to use it to seller. Ebay doesn't offer any protection as for them the tracking number is valid. So they don't deliver , you chase the seller, you chase ebay as you cannot contact Hermes as buyer. Really disgusting. and I must say I am not happy with Ebay that knows the problem and just blame you if you claim. Hermes is a scam company, They leave the parcel outside and put in the tracking "delivered".....

mitchsta Tue 05-Nov-13 10:13:26

YANBU. Hermes are shit. They once left my Amazon order (books) outside in the rain (and I mean heavy rain for DAYS, not just a bit of unexpected drizzle). Needless to say, the [cardboard] packaging and contents were completely ruined by the time I got home and Amazon had to re-send my order. 'Twas a very sad sight, that pile of soggy books...

Yodel threw dd2's Christmas present over the fence - it was a ds lite. I returned it. They also left a HUGE Boden parcel in my completely open and in view of the street porch area. When I got home it wasn't there........the next day my neighbour came round with it. The postman had seen it there, thought it would get nicked and moved it, giving it to her. I think he thought she would come straight round with it when I got home but she cba I guess. By then I'd given Boden such an earful that they were preparing to refund me (which I then cancelled) and have put Royal MAil only on my account.

Strumpetron Tue 05-Nov-13 07:52:58

I can't name one good courier. I've worked with many over the years and they're all shite.

Sick of arguing with drivers. Sick of having to argue with customers because they think it's our fault the couriers are shit. Can't blame them though because they are.

ALWAYS get drivers effing and blinding at me 'this address doesn't exist' hmm yes it fucking does you gobshite I'm looking at it on google maps. Then try to bully me for my clients number, which I refuse to give as they are vulnerable adults and I'm not havig them idiots speak to them like they speak to me. RANT OVER

rastamouserules Tue 05-Nov-13 07:47:12

This thread has Madame laugh. I have been having big probs with my Hermes driver. have a little brick out house built on the side of my house which used to house my oil burner now I'm gas this is empty. Not only does Hermes man stash my parcels whether I'm in it not but he puts my neighbours parcels their to. I feel like a RM sorting office FFs

PatoBanton Tue 05-Nov-13 07:39:13

TheFastCanadian, the whole set up sounds like a fucking mess.

If it's truly that bad then you haven't got a leg to stand on...the company shouldn't be in business.

birdybear Tue 05-Nov-13 07:31:14

Wellardgrandpa- i would presume the majority of people know what castigatory means. Did you mean to be so rude and condescending when writing in brackets 'look it up'?

Zingy123 Tue 05-Nov-13 07:15:25

Our one seems to think my porch is the local depot. If anyone within about 20 houses isn't in he dumps them in my porch. I don't even know half the neighbours. I have now left a note telling him they will be disposed of in future. I came home one day and couldn't even get in my own porch as he had left a huge box there.

Twinklestarstwinklestars Tue 05-Nov-13 01:32:19

Our Hermes lady is great, she brings me my friends parcels if not in and I only have to text her and hide returns in a hiding place. She's much better than the dx, ups and yodel who go to a totally different address!

firawla Tue 05-Nov-13 01:19:09

I get a higher than average amount of parcels delivered (several per day normally) and tbh the vast majority of couriers are pretty good I very rarely have a problem. Might depend on area, being in block of flats etc but we have moved around a fair bit and not had many problems anywhere. Where I am now, hermes delivery person is my neighbour directly opposite which is pretty handy tbh! But get from dpd, yodel etc and not really any problem from any of them. I'm quite grateful for my local postmen and delivery people they make my life easy by doing their job well! Sure there are crap ones around and it is a total pain when parcels get lost but many delivery people hermes included are pretty good so i respect you for the work you do fastcanadian

Hiding this thread now as cba with your rant .

TheFastCanadian Tue 05-Nov-13 00:50:52

Also you can refuse an item?

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