To be fuming at the Hermes delivery driver.

(127 Posts)
ComposHat Sun 28-Apr-13 21:06:50

I'd ordered a pair of shoes from Clarks (I've done this loads of times before) and have found the service to be fine.

This time they appear to be delivery company called Hermes (who is the Greek God of incompetent and lazy delivery drivers). I had to go and visit my parents unexpectedly and what do you know, there's a card in the communal hallway to the flat. Fair enough, I thought, I'll have to re-arrange delivery/collect from the depot. No problem with that at all.

But no, the idiot driver had dumped the parcel in a completely open communal backyard shared by about 15 different flats. When I got back - what a surprise - the parcel wasn't there.Leaving a package outside in full public view in the middle of a high crime area, who would have thunk it?

I logged onto the Herpes Hermes website and their auto tracking thing says that the customer (me) had not only received the item, but had signed for it!


AIBU to go absolutely crazy at Hermes and/or Clarks at 8:30 tomorrow morning? And what are my chances of getting my shoes replaced?

wendy1969 Sun 28-Apr-13 21:08:46

slim

HollyBerryBush Sun 28-Apr-13 21:09:29

I'd move out of a crime ridden area grin

HoHoHoNoYouDont Sun 28-Apr-13 21:10:59

I feel your frustration.

I have just started using them to despatch orders to my customers since RM introduced silly prices. I have had the same trouble with them. Customers not receiving orders but the card saying it's been delivered. The drivers are lazy feckers.

They need a signature to prove you received the goods so you should be able to get a replacement order. Call Clarks tomorrow.

ComposHat Sun 28-Apr-13 21:11:14

Yeah cheers Holly never thought of that. But finances and all dictate that I can't afford to move to a leafy suburb.

emsyj Sun 28-Apr-13 21:11:52

I would ask for proof of signature and say it wasn't you who signed for it and that you want to know who did. Normally these courier firms have those little hand held things that you sign with an electronic pen thingummy so they should have a copy of the 'signature', which you can then prove isn't yours by showing them bank cards/driving licence or whatever?

Have you got the card saying it was left in the yard also?

YANBU.

MrsRogerSterling Sun 28-Apr-13 21:11:57

Well as you didn't sign for them he won't have your signature. Contact Clarks and have them deal with it for you rather than deal with Hermes yourself.

HoHoHoNoYouDont Sun 28-Apr-13 21:12:44

By the way, Clarks will get a refund from myHermes if the courier can't produce your signature.

I'm really sad that you wear Clarkes shoes, I thought you were cool.

Hermes is shit, there are so many complaints online about them. I reckon Clarkes will refund you.

ComposHat Sun 28-Apr-13 21:15:40

Itts a fair cop guv,

n my defence Akiss they were Originals Desert Boots, not velcro slippers or owt.

roofio87 Sun 28-Apr-13 21:17:06

hermes delivered a parcel to my sister's house and she wasn't in so they left it in the bin. the bin was outside the house waiting to be collected by the bin men. bye bye parcel!! unbelievable!!

LordEmsworth Sun 28-Apr-13 21:17:06

Yodel or HDN or whoever they are left me a big box of books a couple of weeks ago. The card they left told me they had left it in "a safe place".

The "safe place" was on my front door step, in full view of every passer by. But cleverly, they had disguised it by... putting the doormat on top of it.

I can only assume that the job application process for delivery drivers doesn't include a test of common sense...

digerd Sun 28-Apr-13 21:21:20

It wasn't your signature- so can be proved. I have Hermes deliver and is always the same man. But live in a small cul-de-sac <with nosy neighbours who would see any leaflet delivery person leaving my house with a parcel!>.
I am always in at lunch-time when he comes, so never had any problems.

If the Hermes deliverer left a card, then you were not in to sign for it, obviously, so there is your proof.
Good luck

TheseFoolishThings Sun 28-Apr-13 21:21:45

Shit. Really? I've also just started using them because of the absurd RM price increases - and I sell a lot on both Amazon and Ebay. Shitting shit - are they really really bad then?

MalcolmTuckersMyHero Sun 28-Apr-13 21:22:29

YANBU. I had the delights of a Hermes "delivery" recently. Doorbell went and I was literally just finishing changing DS's nappy but by the time I got there, he'd vanished leaving his crappy little "sorry I missed you" card. No number to call, no attempt to leave with a neighbour. Tried to contact them to rearrange, but they won't deal with me, only the Amazon seller as I'm not their customer! angry

HoHoHoNoYouDont Sun 28-Apr-13 21:26:25

TheseFoolishThings make sure you pay the extra for a signature. It annoys me to do this because as it's a courier company they should be getting a bloody signature anyway!

I started using them because of RM price hikes and I'd say within two weeks of using them I'm already into my third claim!

ExcuseTypos Sun 28-Apr-13 21:31:25

YANBU.

My DH ordered me a kitchen aid for my birthday, which the delivery driver left on the driveway, right near the road.hmm

I've waited years for a blooming kitchen aid. I still have flashbacks as to what could have happened. It could have been kidnapped or anything!

ComposHat Sun 28-Apr-13 21:35:43

Slightly more chipper now that most people seem to think I've a fighting chance of getting some replacement shoes or my money back.

I needed the shoes fairly rapidly, so I hope it doesn't turn into a long drawn out process!

mamma12 Sun 28-Apr-13 21:55:15

No way YANBU Hermes are a crock of shite. They "delivered" a pair of UGGs I'd paid £140 for from ASOS in my bin on bin collection day. When I called the driver on the card she'd left she screamed at me and said I should be grateful as other customers were grateful items are delivered into their bin. I laugh about it now but at the time I was fuming. However alot of these courier cos pay these drivers about 50p a parcel and convince the drivers theyre self employed so get round employment legislation and they only get that one 50p regardless of how many times they attempt to deliver it. you should complain to clarks (by law they have to refund you since they have not fulfilled their part of the agreement) and tell them to stop cutting corners and use a decent company

likeitorlumpit Sun 28-Apr-13 22:26:45

akissisnotacontract im glad you said it someone had to thank you . never heard a good word said about hermes.

SundaysGirl Sun 28-Apr-13 22:30:02

I was in my house one time when a postman walked up to the house and put a card through my letterbox saying I had not been in and needed to collect the package. Chased the bugger down the street to get it!

Beckamaw Sun 28-Apr-13 22:34:50

You just need to google 'Hermes reviews' to see how shit they are. Totally irresponsible with bollocks policies. They are cheap though.

ComposHat Sun 28-Apr-13 22:35:31

likeit

I have no shame in my love of the Clarks Desert Boot - it is a timeless classic.

I have numerous pairs in different fabrics. If I had to pick one pair of shoes to save from a fire it would be my French Navy Dessies.

It is just a pity they chose such useless shitehawks to deliver them.

lustybusty Sun 28-Apr-13 22:42:56

YASooooooooNBU!! Hermes "delivered" my iPhone screen protectors (so said their website). Not in my postbox. Not under the flat door. No card either! Not in the flat next door. Not in the flat across the hall. Nor his next door neighbour. Nor the housebound little old lady in the ground floor flat. I called O2 and asked them to ask Hermes to hold the delivery of the (one week post release) iPhone 4 at the depot as I was concerned the protectors had gone missing. No problem. Following day, iPhone 4 was "delivered" (so said website). Again, no card, not with any (logical) neighbour. Phoned Hermes, who wouldn't deal with me as not customer. Phoned O2. They arranged for the delivery driver, who couldn't remember what number he'd delivered it to. He came out to the flats to show me. He'd delivered it to the guy 1 floor down and diagonally opposite, who'd lived there 3 days.... and when I asked about perhaps letting me know where he'd posted it, he explained he'd left a card... In the other persons postbox! (So left a card for the guy who'd signed for it, telling him there had been a parcel left for him, at his address...wtf?!?)
Anyway. I now ask how an item will be delivered. If they say Hermes, I don't buy the item. Sorry guys.

tri10 Sun 28-Apr-13 22:45:13

Our Hermes delivery lady doesn't even knock on the door she just lobs it straight over the garden gateshock

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