to wonder whether customer reviews are helpful?

(32 Posts)
Bogeyface Thu 18-Apr-13 10:31:00

Because it seems to most people dont bother to leave a review unless there is a problem!

I am after a summerhouse, have some money in the bank and am looking around. The problem is that no matter where I look, the vast majority of reviews are negative. If I took them all on face value then I would never ever get one! I had the same problem when I was buying my new carpet from a very reputable manufacturer and reseller, 90% of the reviews were negative.

As it is, I have no idea where to go, at least with the carpet I knew what I was looking at, but not with Summerhouses!

AIBU to think that only pissed off people leave reviews?

digerd Sat 20-Apr-13 16:39:16

Agree about QVC.

LayMizzRarb Sat 20-Apr-13 16:19:21

I am now a little suspicious if reviews are on the website of the company concerned. I bought a product from Firebox and once I received it, discovered it did not do what it said on the tin. It had been badly decribed and was (and is) still badly represented on the web page. i emailed with a complaint and withouht question, they sent me a return postage label and refunded me.

I wrote a review simply stating the facts, in order to tell people who may be thinking of buying the item that it would not do as it said it would. My review was not particularly scathing and to the point. Despite sending it twice in a week it has never been on the site. I would be loath to take any of their reviews seriously.

One company I would totally trust with reviews, good and bad is QVC. They also have an excellent customer service ethic and returns policy.

Buzzardbird Sat 20-Apr-13 16:08:03

I am a ardent user of Tripadvisor, I contribute as well as use it to research any possible holidays. I think you can tell the ones to ignore and the ones to take seriously.
I think if I am researching a hotel in another country I tend not to take any notice of contributors from the same country in case they are competition. I also take more notice of senior contributors as they have a more rounded experience in my opinion.
I would be lost without these review websites.

MortifiedAdams Sat 20-Apr-13 15:28:08

I work.in a Hotel and like to read the TA reviews for our place. In all fairness, some points are reasonable (comments if the lift breaks down or a kid poops in the pool so it closes for cleaning), but some are just plain daft! One customer complained that "not even a bottle of champagne in the room on arrival - shocking considering the price" - £99.00 b&b in a 4star country club! Bloody bargain id say!

Buzzardbird Sat 20-Apr-13 15:24:10

Oh god, sorry. They were recommended to me as I was looking at some in a sales room. Thanks for letting me know though, they may be well priced but would still have been an expensive mistake blush

Bogeyface Sat 20-Apr-13 10:23:03

Oops Buzzard, that is the one that I decided not to order from! The prices seem too good to be true and the reviews were either awful or far too perfect iykwim!

TarkaTheOtter Sat 20-Apr-13 09:58:21

Haha buzzard that company is the same one with the dodgy reviews mentioned above!

Scroll to the bottom and you'll see all their "sister" websites.

Buzzardbird Sat 20-Apr-13 08:37:06
OkayHazel Fri 19-Apr-13 07:04:11

Sometimes companies offer incentives to review products - so they're not always negative then!

Thumbwitch Fri 19-Apr-13 01:50:37

I like reading customer reviews when I'm planning on spending a lot of money on something - it helps me to decide whether or not it's worth it.

Last thing I checked up on was a new food processor - and what killed it for me was the shelf life, I know household goods are all short shelf-life now but 2-3y for a couple of hundred pounds piece of kit seems outrageous to me, especially as my last one was only just giving up the ghost after 20y! (and only cost ~£30 new)

Ooh I'm looking at the Waltons site and having shed envy.

We cleared a space in our garden and it's forlornley empty and just crying out for a shed/ space for me to hide my stuff in. envy

Bogeyface Fri 19-Apr-13 00:18:52

That would be great Buzza, thank you smile

I am currently looking at Waltons Penelope, thanks for the link smile

Buzzardbird Thu 18-Apr-13 17:25:51

Bogey I was recommended a company the other day if you would like the name? Apparently all their buildings are t and g instead of composite flooring, I checked online and their prices are good.

PenelopePipPop Thu 18-Apr-13 17:22:14

Waltons - don't think they have doctored the reviews or star-ratings looking at the comments: www.waltons.co.uk/product-reviews/waltons-honeysuckle-playhouse-6x5.

Bogeyface Thu 18-Apr-13 17:11:02

Penelope, where did you get it from? Do they supply other garden buildings?

I look at reviews in relation to what I'm hoping the object will do, eg phone battery life as opposed to the fancy wallpapers, etc.

However, some reviews can be funny, and are deliberately so (Veet for Men and Bic for ladies, both products with hilarious reviews on Amazon) and sometimes I'll read reviews for the amusement factor

PenelopePipPop Thu 18-Apr-13 14:40:29

No use to you OP (unless you are vv short) but I left a positive review for DD's wooden playhouse because it was excellent value for money and did point out that it took me and DH (who are clueless) quite a lot longer to put up than the manufacturers predicted but was nice and solid once complete. I didn't want to put anyone off, just make sure people buying it as a birthday present allowed themselves enough time for the paint to dry.

So maybe...

And on sites with huge numbers of reviews like Tripadviser the prevailing trend can be informative even if the fact that Gavin's Aunty booked the place for her Ruby Wedding anniversary and the food was served late but they still had a nice time considering does not tell you much.

SarahAndFuck Thu 18-Apr-13 14:02:51

I bought my kettle because most of the online reviews said the spout bit didn't leak water everywhere while you were pouring your water out.

We had one at work that left more water all over the counter and tray than in the cups, because the spout was weird and let water run down the kettle while also pouring into the cup. It did my head in.

And the reviews were right about the new one. It's not the kettle I would have chosen if I'd gone on looks alone and not reviews, but the water goes where it's meant to and it boils very quickly, so the reviews were worth it to me.

I complained on a review once blush in all fairness I searched high and low for a hello kitty duvet set. One which had a pretty design and good reviews with regards to quality and fit. Well, stumbled into what I thought sounded fantastic. 4-5 star reviews, nice design and from a shop that was deemed at the time to have good quality stuff. Needless to say item was not of a good standard so I wrote as much. I also called customer services who were rubbish and couldn't tell me if it was a dodgy batch when I asked if I could swap it for the 5 star product everyone else appeared to receive hmm

I agree op.

The problem is, one persons 'close to bars and restaurants' is another persons 'noisy'

I love reading reviews though, some people complain for the sake of it. I saw one recently complaining that the distance from a hotel to an attraction was incorrect on the website, by approximately 100m confused

Lazyjaney Thu 18-Apr-13 11:32:07

That is priceless fluffyraggies, oh the shock of covers not being turned down - says it all smile

fluffyraggies Thu 18-Apr-13 11:27:28

if the bad reviews are highlighting the same issue over and over again then they might be food for thought

^^ this

and

i think you have to read reviews as a rough guide and look 'between the lines' at who's doing the reviewing if poss. I recently reviewed a hotel very favorably and took a quick look at other reviews of the same place, same week. Big country house hotel.

Young couple: 10/10.
We had a lovely romantic break away. Pricey, but worth it for the luxury. We loved it. Log fires, fine food, lovely.

Mature couple: 2/10.
We stay away allot in this sort of place but wont go here again. We were disappointed that the covers weren't turned down for us before bed. Shoddy.

grin Would you stay there?
It was lovely.

Lazyjaney Thu 18-Apr-13 11:19:34

I do know that increasingly they are spammed by +ve boosters and -ve competitors, and there is a thread on AIBU right now where an OP has posted a fallacious negative review on tripadvisor, so I'd be quite wary unless it's a moderated site or something like Which.

I think if the same thing came up over and over it'd probably be worth noting though.

I always check reviews as I like to get value for money and to make sure what I get does what I expect. I always look at negative first as like a PP said, something's won't apply to me anyway. And that if the same thing is flagged up several times then that's something to think about. I always say to myself that there's always going to be one or two that are faulty so o e negative review won't necessarily put me off but if it s a consistent problem that's raised even in the better reviews then .....

CandidaDoyle Thu 18-Apr-13 11:12:33

Message withdrawn at poster's request.

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