to to tell you to call 999, rather than 111, if you think you can get away with it?

(77 Posts)
AlbertaCampion Thu 11-Apr-13 16:03:09

My diabetic DF was admitted to hospital on Tuesday, after being floored by that horrible DV bug that has been going around. My family decided to call an ambulance for him after he became too weak to get out of bed, unable to control his bowel movements and less than lucid.

He was conscious, and not in any great pain, so at 9pm we called 111. We spent close to an hour on the phone to the dispatcher there, running through his symptoms etc., and were told to wait with him. At midnight, phone calls were flying back and forth - but still no ambulance. His condition was getting worse. We called 111 again and were told to call 999 and get him into hospital pronto.

So we called 999 - only to be told that because the initial call had been made to 111, the 999 chaps would have to speak to the 111 chaps and go through the notes and get back to us.

At 2 am there was still no ambulance, and his condition was continuing to get worse, so we got him out to the car (with difficulty), made him as comfortable as we could in the car and my DB drove him to the hospital.

He is still in the hospital, hooked up to fluids etc. while they continue to run tests. His blood sugar is all over the place, so they have whacked up his insulin too.

I know I may get flamed for suggesting that you should call 999 if it isn't a class A urgent priority medical emergency - but the truth is, 111 were bloody useless and I will now think very long and hard before calling them again. AIBU?

featherbag Sat 13-Apr-13 20:12:19

For those asking how to decide what needs 999 and what doesn't, look here http://www.nhsdirect.nhs.uk/about/whatisnhsdirect/choosewell

Sorry if anyone's already linked to this,don't have time to read whole thread"

expatinscotland Sat 13-Apr-13 20:37:42

Diabetic who can't stop vomitting and having diarrhoea and becoming less lucid = a person whose blood sugar is probably getting too far out of control = emergency. This man could have easily slipped into a diabetic coma and/or had a seizure and because of his vomitting, couldn't be treated orally.

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