and the award for shittest prize ever goes to - 7 for all mankind!

[bulletwithbutterflywings]

What a load of cock! I won a £300 voucher through Mumsnet and bought some jeans and sunglasses with it through the website, jeans didn't fit and the sunnies were boggin' in RL so I returned them. Now I can't use the code again so I have actually ended up worse off than before I won the prize as I had to pay postage to return the items. bunchacunts. And the jeans and sunniest cost £325 and I had to email them repeatedly to get the £25 back.

[LaurieFairyCake]

Eh? Can't they just send a pair that fit?

Have you contacted HQ?

[MammaTJ]

Mature way to sort out ishoos!

[500internalerror]

Did your emails explain & request politely, or were in the same style as your post here?

[ShatnersBassoon]

It's just a misunderstanding, surely?

[CutePuppy]

Would. It not be better to raise the issue with them in a calm and mature manner?

[usualsuspect]

You sound a bit ungrateful, I've done loads of competitions on here and never won anything. [bitter]

And how much for a pair of jeans and some sunglasses

[ImTooHecsyForYourParty]

Three HUNDRED pounds for a pair of jeans and some sunglasses?

Surely your account should be credited by the three hundred? Have they told you that it won't? Surely that's no different to keeping your actual money?
What communication have you had re using the voucher?

[bulletwithbutterflywings]

All communication has been polite and via email, I asked for a phone number when I was told the prize couldn't be used again and they said they didn't have one.
£300 for jeans and sunglasses is obscene - you're quite right!
And ungrateful that its cost me money to not receive a prize really?
If I hadn't had to remind them to give me my £25 back several times over a matter of weeks and I hadn't ended up out of pocket because of the postage I really wouldn't give a shit.

[cleangreens]

You sound very 'grabby' and ungrateful .

I can't believe they wouldn't have found some jeans that fitted you or are you a peculiar shape?

[bulletwithbutterflywings]

Oh and I forgot! Originally they took the whole £325 off my card despite me using the voucher code they gave me. That was a worrying week or so while I waited for it to be refunded!

[RunningAgain]

Yeah op! You should be grateful that your prize has left you put of pocket! You grabby thing you!

[bulletwithbutterflywings]

Cleangreens - how would they do that? The jeans were too big so I returned them (they don't do exchanges) assuming I would be refunded and able to order the next size down. But they won't refund the voucher so I can't do that.

[ImTooHecsyForYourParty]

That was really bad of them.
I think that they should supply you with 300 worth of goods, that's what you won and they should honour that.
Hopefully its just an admin cockup.

[FireOverBabylon]

MNHQ, were there T&C attached to this prize menaing that bullet can't return / exchange goods to ensure she gets the value of her prize.

I agree with her that it's not much of a prize if you only have one chance at ordering to the value of the prize, and can't exchange clothes that don't fit.

[bulletwithbutterflywings]

I don't think it is hecsy. The email I received clearly states that the voucher cannot be used again. Shame, I was so excited that I had won! I never win anything!

[usualsuspect]

Can you email MNHQ for some help?

[bulletwithbutterflywings]

No, I didn't think of contacting MNHQ actually! I guess I just assumed it had nothing to do with them once 7fam had contacted me.
Does anyone know who the competitions person is?

[RunningAgain]

You're not really using it again though are you? You didn't keep the jeans, so it hasn't been used. I think it's 7fam who are the grabby ones tbh. £300 for a pair of jeans is insane

[LittleEdie]

That's terrible. I would be gutted.

[MsBella]

That is terrible they sound like a really shit company with bad customer service. Remind me to never shop there when I win the lottery

[Maggie111]

Yanbu OP - that's shocking!!

[bulletwithbutterflywings]

I've contacted Natasha as she sent the email telling me I'd won.
I guess 7fam don't really care about customer service when they aren't making any money out of the transaction though! I think they probably guessed I won't be buying anything from them in future when I was worried about £300 being taken from my account accidentally.