Note: Please bear in mind that whilst this topic does canvass opinions, it is not a fight club. You may disagree with other posters but we do ask you please to stick to our Talk Guidelines and to be civil. We don't allow personal attacks or troll-hunting. Do please report any. Thanks, MNHQ.

and the award for shittest prize ever goes to - 7 for all mankind!

(52 Posts)

What a load of cock! I won a £300 voucher through Mumsnet and bought some jeans and sunglasses with it through the website, jeans didn't fit and the sunnies were boggin' in RL so I returned them. Now I can't use the code again so I have actually ended up worse off than before I won the prize as I had to pay postage to return the items. bunchacunts. And the jeans and sunniest cost £325 and I had to email them repeatedly to get the £25 back. angry

I've contacted Natasha as she sent the email telling me I'd won.
I guess 7fam don't really care about customer service when they aren't making any money out of the transaction though! I think they probably guessed I won't be buying anything from them in future when I was worried about £300 being taken from my account accidentally. <pov>

cleangreens Thu 04-Apr-13 17:44:39

I just can't believe that they wouldn't exchange a wrong size? That isn't using the voucher again surely?

whokilleddannylatimer Thu 04-Apr-13 17:56:08

I had a look clean and it says they don't exchange at all just refund stupidest policy ever

Maryz Thu 04-Apr-13 18:10:42

Well, then they should refund the voucher, surely?

Maryz Thu 04-Apr-13 18:16:33

Bloody hell, I've just looked at their website. I was going to suggest that a top or jacket might be easier to guess size for rather than trying for jeans.

Their cheapest jacket which is revolting is €400.

I think I would cry if I won €300 to spend there.

I would ask mnhq to get them to refund your postage and call it a day. Maybe Ann will send you a box of chocolates instead smile

Bloody hell! So you can't even eBay the jeans and sunglasses because you paid to return them in the belief that you could exchange them? What a useless prize. You won a load of stress and hassle and an empty pocket!

HotCrossPun Thu 04-Apr-13 18:43:08

Have you had any response from MNHQ yet?

yaimee Thu 04-Apr-13 18:49:47

Can't believe people are calling you ungrateful and grabby op! I hope this gets sorted for you, yanbu!

maddening Thu 04-Apr-13 18:57:55

Ask for them back and ebay them?

GoEasyPudding Thu 04-Apr-13 19:56:43

If you don't get any help from the company offering the prize or from Mumsnet then you can follow this advice given on a competition website called prizefinder.

The Institute of Promotional Marketing will deal with your complaints, and can be contacted at complaints@theipm.org.uk. They will sometimes pass the case on to the Advertising Standards Agency. If you feel a promotion is unfair or has been badly handled you can also complain to the ASA directly. Promotions in the UK are regulated by the CAP Code, which states that “Promoters must conduct their promotions equitably, promptly and efficiently and be seen to deal fairly and honourably with participants and potential participants. Promoters must avoid causing unnecessary disappointment.”

Don't let this go! I think you should be allowed a pair of blooming jeans if you have won them!

Cuddlydragon Thu 04-Apr-13 21:09:28

OP, I don't think you sound grabby or entitled. I'd be mightily pissed off too. There is some really odd posters about at the moment. Is it a full moon?

macdoodle Thu 04-Apr-13 21:21:50

Shocking customer service! I hope MNHQ sort it out.

I haven't heard from MNHQ yet - it's only been a couple of hours! smile
I've got a thick skin - I can handle being called grabby! Especially when I was rather rude in my OP blush

RowanMumsnet (MNHQ) Thu 04-Apr-13 22:44:42

Hi there

Sorry to hear about this - the lovely Natasha doesn't work evenings but we're sure she'll be over it like a rash ASAP.

OnwardBound Thu 04-Apr-13 23:00:05

I also won something on MN once, tickets to an event.

The company that offered the free tickets were really slow in sending them out and slow in responding to my emails asking for details of the event [as I needed to arrange time off work and childcare].

It was a bit frustrating tbh but MN HQ were brilliant when asked to intercede on my behalf and soon got the ball rolling re correspondence.

Good luck OP. I hope you get the prize that you won and aren't left out of pocket!

Cheers Rowan! I wasn't expecting a reply tonight smile

DorcasDelIcatessen Fri 05-Apr-13 00:55:29

OP, I don't think you sound grabby or entitled. I'd be mightily pissed off too. There is some really odd posters about at the moment. Is it a full moon?
This. All of it.

Good luck OP. lets hope they give you something extra to make up for the inconvenience. Then come back to boast and piss the sourpusses on this thread off so they can get all rarrgh on you and be mean to you but you won't care coz you won and erm they didn't. grin

cleangreens Fri 05-Apr-13 01:14:40

Ok i totally apologise calling you grabby, just took a look at the website and it does look pants - no phone number? What's that all about then!

Your opening post didn't do you any favours though in all honesty grin!

Good luck.

LittleEdie Fri 05-Apr-13 02:34:56

I think some people are jealous.

No worries clean smile

valiumredhead Fri 05-Apr-13 11:02:31

I'd be pissed off too and massively disappointed!

Feminine Fri 05-Apr-13 11:06:42

I 'inherited' some jeans from 7, they went in the butt very fast!

Same kind of quality as top shop IMO, for much more $$. grin

Hope you get some that fit...

DoJo Fri 05-Apr-13 16:08:20

Not having a phone number contravenes the guidelines on transactional websites as per Electronic Commerce Guidelines 2002 (more info here: http://www.bodlelaw.com/e-commerce/website-legal-requirements-contact-information as the actualy guidelines themselves are a bit weighty!) Having only a contact us form (as they do) is frowned upon unless they respond within 30-60 minutes which it doesn't sound like they have done. All in all, not a particularly good way to run a business and it suggests that they aren't really set up to deal with customer service issues.

DoJo Fri 05-Apr-13 16:08:52

Damn - forgot to tick the jolly box. Clickable link here: www.bodlelaw.com/e-commerce/website-legal-requirements-contact-information

PrincessLayer Fri 05-Apr-13 16:31:39

Contact the IPM, Just send an email explaining and they should get back to you
http://www.theipm.org.uk/about/contactus.aspx

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