A large group of us, all single parent families, booked to stay at York YHA this weekend. It's been closed for months due to refurbishment so due to open tomorrow. We got a call on Mon/Tues to say that although the hostel would be open some of the communal areas wouldn't be ready, namely the bar and restuarant. I then spoke to the hostel directly and they said that they expected all areas to be open. Yesterday I got a phone call to say that the work isn't finished and they're not going to open at all That's less than 48 hours notice.
Some of our group didn't get their phone call till this morning and one person is already packed up ready to set off today due to the distance. People were coming from all over the country. The YHA can't offer alternative beds in other hostels and won't help us to find other accomodation. They just keep saying they're deeply apologetic, which isn't helping us to find accomodation for 60-70 people! I know these things happen but their attitude is appalling. Some parents have had to arrange to have their child for the weekend, some have paid for kennels and lots of people have booked and paid for the attractions in York. We've been saving for this for months, we all work hard and we were looking forward to seeing our friends and having some quality time with our children.
MNHQ have commented on this thread
AIBU?
To think that the YHA has let us down badly
AllDirections · 28/03/2013 10:06
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