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To expect Argos to help me carry a 9ft slide to my car?

(39 Posts)
sheeplikessleep Thu 07-Mar-13 16:29:32

Maybe I'm being really over-entitled, so wanted to gauge opinions.
Just popped into Argos to spend £99 on a slide for my 3 year olds birthday. Shop is in a shopping centre, lift goes down to underground car park.
I asked very nicely if someone might be able to help me carry it down, as I'm pregnant and expected it to be a big bulky box.
No was the response, they couldn't spare anyone. The shop had about 2 customers in.
It would have taken no more than 5 minutes for someone to have helped.
I wish in hindsight I'd asked to speak to a Mgr / complained a bit more.
Customer service in this country is really poor.
Or AIBU?

Jengnr Thu 07-Mar-13 17:00:54

*for

babanouche Thu 07-Mar-13 17:02:36

YANBU

Shops are fighting for customers these days. Least they should do is help a pg customer out. What if it had been an old, frail person? Just shoddy imo.

sheeplikessleep Thu 07-Mar-13 17:02:59

Jengnr - I approached the desk first before buying, to check someone would be able to help me (I asked very nicely!). I didn't want to risk buying it and not being able to get it out.

I really wish in hindsight, I'd asked to speak to someone more senior / put through to HO or whatever. I'm sure I could have drawn it out longer than 5 minutes!

The shop was dead quiet too, granted there weren't loads of staff around, but I think there were only about 2 or 3 other customers there.

The standards of customer service in this country (both expected and provided) are terrible and so far behind the likes of the US and Canada.

YANBU. I always get offered help to the car with bulky items in my local argos.

MinnesotaNice Thu 07-Mar-13 17:05:07

Depends. By UK standards YABU. By US standards YANBU. Customer service in this country is shit. I'm not saying this would never happen in the US, but if it did and you reported it to corporate, you would probably get that slide for free and an apology. That's how my mom got a free Dyson. grin

PuffPants Thu 07-Mar-13 17:05:28

This happened to me in Argos once. Item was much bulkier and more awkward that I'd expected - I literally couldn't find a way to carry it. Staff refused, said they were too busy and were quite rude about it. Luckily someone offered to help. My car was right outside the door. Afterwards I went back in and complained to the manager and the attitude-filled idiot who refused to help me was bollocked for it.

MinnesotaNice Thu 07-Mar-13 17:06:17

X-post with wannabe smile

PrincessLayer Thu 07-Mar-13 17:09:19

My nearest Argos tell you to drive round the back to the delivery door if it's a bulky/heavy thing and help you load it into your car. The last one I went to had trolleys which staff used to wheel things out to the car park.

sheeplikessleep Thu 07-Mar-13 17:11:10

DH reckons I should phone up Daily Mail and will probably be famous! I can just imagine the photo - me holding my bump, with just about to turn 3 year old DS looking sad. Least he made me laugh about it.

I'm still angry though and will boycott Argos until Christmas probably.

ENormaSnob Thu 07-Mar-13 17:11:52

Ooh I had similar with Argos after buying a sylvanian hotel.

I had ds2 in the buggy and massively underestimated the size of the item.

A lovely lovely customer helped me to my car which was about 15 metres away. I never even thought to ask Argos tbh.

PopeBenedictsP45 Thu 07-Mar-13 17:13:42

What a bunch of jobsworths! YANBU. Customer service in the UK is so shit.

fatginger Thu 07-Mar-13 17:17:18

Will probably get flamed for this but YABU.
I used to work in a shop similar to Argos and we would get this all the time and tbh it was a pain in the butt. It was not a service that was offered, so I doubt Argos offer it as standard now. Sometimes if it was quiet and if someone asked we would oblige but people very definitely took the piss.
I once had to carry a HUGE mirror halfway across town for a customer who was quite able to do it herself and in the end we stopped offering. Perhaps the store you went to also had to consider how many staff they needed on the shopfloor regardless of how quiet it may have looked to you. Like someone has already said, you should have planned ahead and arranged to have it delivered.

bangwhizz Thu 07-Mar-13 17:22:56

It is a bit different in a shopping centre I think to an out of town retail park with a car park outside.

Machadaynu Thu 07-Mar-13 17:29:23

I worked at Dixons (when they were still called that) when I was a student. We used to take big TVs and things to people's cars all the time. In fact the guy I worked with was bemoaning the fact that he had been moved to that branch because the car park was so near he didn't get tips anymore - apparently carrying stuff to cars when the car park is further away is quite lucrative.

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