AIBU to refuse to accept ebay return?

(32 Posts)
MeDented Wed 06-Mar-13 22:01:50

Not sure what to do, I sold a second hand tablet on ebay, full working order but it has a resistive screen which is nowhere near as good as a capacitive screen. Buyer bought it for £38 and is complaining it is faulty. All I had done since it was working properly was restore factory settings to erase our personal stuff. I did find info online that said the resistive screens could get unsettled when travelling through post and need re-calibrating so I forwarded the info to buyer. She is now saying she has taken it to a PC repair shop and he has told her it is faulty and she should send it straight back. My ebay post made it quite clear I don't accept returns. Where do I stand, can I dispute her claim that it's faulty, it certainly wasn't when it left here, annoyingly slow to respond when you are used to iPads or other capacitive screens but definitely working. If I have to refund her can I deduct the ebay fees I have had to pay?

OutsideOverThere Thu 07-Mar-13 16:33:06

Jjuice, ask ebay to remove the feedback - it's not allowed for a seller to leave a negative comment even on a positive feedback for a buyer.

They should get rid of it.

OP if she's had it repaired by someone, or taken apart etc then she is deemed to have accepted it and can't return it - well that's how the law works, I think, but ebay might be another matter.

StaticSockMonster Thu 07-Mar-13 16:06:37

MeDented, don't give it to a charity shop. Re-list is as spares/repairs. Iv done this with old faulty cameras etc with a 99p starting price and the still sell.

jjuice Thu 07-Mar-13 15:59:24

Ebay can be shit both ways my dp does lots of buying and selling. He bought some trousers a few weeks ago very cheap. They never arrived. He chased seller no response. Next thing seller has left feedback - received trousers back from buyer as return disgraceful condition no refund. This is now on his near perfect 1500 feedback! Seems the seller didn't get what he wanted for them.
Then this week he sold something and we had to get the police to get rid of buyer as he was refusing to pay and being very threatening.
Not worth the hassle in my book!

ThedementedPenguin Thu 07-Mar-13 15:50:07

I don't think reallytired meant you send a lot of shit she means that even if you go through eBay policy the buyer can return a pack of shit for the same weight and eBay will make you refund her.

This happened to my friend, she sent an item for a certain weight and when the buyer wanted to return it she was sent the box back with a load of random crap in it for the same weight, eBay ruled in favour of the buyer as they had receipt proof that weight was same, she then had to refund the item to buyer even though she never received it back.

maddening Thu 07-Mar-13 15:12:15

Also - what has the person in the pc repair shop done? Have they tried to tamper - feel sorry for you as think in the long run you'll be better just accepting the return than all the hassle of fighting it.

someoftheabove Thu 07-Mar-13 14:44:08

I've had good / bad experiences of being both a seller and a buyer. As a buyer I would never ask to return an item I didn't like. I consider it part of the risk of buying online. But I did once ask to return an item of clothing that hadn't been washed and I got a load of abuse for my troubles.

Can't you wait and do the refund on receiving it back? I've only had one person not like what I sold, even though I stated the condition carefully and bolded the words and said no returns, I told her I'd refund the purchase price when I got the item back her cost to mail it. She did, it wasn't damaged at all and I refunded her. No way I'd refund without the item back in my hands. I'd also say I needed to check that is the exact same item as you sent out.

MeDented Wed 06-Mar-13 23:15:03

Which is good when you are the buyer I guess ;)

Raum Wed 06-Mar-13 23:12:46

Either refund them or expect to get a box of shit through the post, be forced to refund them anyway and probably still not get your tablet back. EBay/PayPal are entirely weighted towards the buyer.

MeDented Wed 06-Mar-13 23:02:22

Maybe oaks but it was extremely well protected and wrapped

oaks2012 Wed 06-Mar-13 22:55:24

Have you thought it may have actually have been damaged during transit?!!

MeDented Wed 06-Mar-13 22:49:35

Oops relisting no resisting!

purplekaz Wed 06-Mar-13 22:49:21

I'm pretty sure she's meant to post it back to you with proof of postage before you're meant to give any refund, it's all in the the ebay rules (if you can be bother to read all the small print, I can't but my hubby has!!) There are better sites than ebay now, gumtree is a good one with no fees!

MeDented Wed 06-Mar-13 22:48:57

Yes I will accept it back and refund and will try and cancel the transaction, don't think I'll bother resisting though can't face this hassle again. Will see if my local charity shop wants it. Thanks everyone you've been a big help (mostly)

GregBishopsBottomBitch Wed 06-Mar-13 22:46:06

My mum and stepdad are avid ebayers, they sell loads, and the shit people pull to try and get their money back is shocking, they dont sell shit, they are honest about what the sell.

sarahtigh Wed 06-Mar-13 22:42:30

private sellers with auction are obliged to sell goods as described the only thing no returns means for a private seller is that legally the buyer can not return an auction item because they do not like it or change their mind as distance selling regulations do not apply to auctions

when goods are faulty/ not as described or break /damaged in post all sellers have to accept returns

legally auctions are classed as second hand so have to be as described

brand new goods on BIN also have to be fit for purpose and last reasonable length of time this does not apply to auctions/2nd hand

I would suggest that you accept it back and relist

MeDented Wed 06-Mar-13 22:41:56

Ooooh thanks Delilah, can I ask how I cancel the transaction? And thanks oh dearie, it's nice to know some people understand there can be 2 sides, I wouldn't try and rip anyone off but don't want to be out of pocket myself. Yes, that's why I ended up paying extra postage because I didn't want to risk them saying it hadn't arrived.

OhDearieDearieMe Wed 06-Mar-13 22:38:17

The lack of protection for sellers against fuckwitted buyers is the singlemost aggravating problem with ebay at the moment. I now have to send every single thing - even with little value - via Signed For otherwise the amount of non-received items would beggar belief. It IS a nightmare. I take it reallytired isn't an ebay seller else she wouldn't make such a stupid dismissive comment!

delilahlilah Wed 06-Mar-13 22:37:35

Oops, should add you need the buyer to accept that afaik, so try no to get too cross as yet! If it comes back and it is fine, you can always report the buyer to ebay afterwards

delilahlilah Wed 06-Mar-13 22:36:24

Cancel the transaction via ebay. Then you don't lose the fees.

MeDented Wed 06-Mar-13 22:35:51

Really tired I most certainly have not sent a crock of shit through the post, I agree buyers should be protected in cases like that but what about sellers being protected from buyers.

MeDented Wed 06-Mar-13 22:34:14

Thanks banana, I'm also suspicious as she mentioned in her first message she had a friend who worked in a PC shop, I think this is probably who is saying it is faulty. It's more like she has realised these tablets aren't as good as iPads or even other capacitive tablets and doesn't want it and that seems unfair I lose out on the fees plus I posted it out first class which cost me more than the P&p I charged. Don't think I'll bother with ebay again.

Bananapickle Wed 06-Mar-13 22:30:16

Oh and as others have said get more information. Ask them exactly what the fault is and a copy of what the pc shop have said.

ReallyTired Wed 06-Mar-13 22:29:35

If the buyer send a crock of shit through the post then Ebay can force the Seller to refund the item. Sellers are bound by the trade descriptions act whether they like it or not.

Bananapickle Wed 06-Mar-13 22:29:07

If they open a case through buyer protection you will end up having to refund the full amount and maybe even the original postage.
We were on the buying side of an ebay sale and they sent us a completely broken computer item and thankfully we got our full refund.
I do feel for you though as you are so positive it was working before you sent it. I think it is one of the downsides of using eBay to sell items.

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