I run an office cleaning company and have been doing for 11 months. Obviously I am new to being an employer and will openly admit that I have a lot to learn when it comes to managing cleaners.
2 weeks ago one of my staff, who generally does an excellent job, had to put his dog to sleep for health problems. He asked for the day off which I gave him and went in myself to clean the site but as he had taken the key to the cleaning room home with him (where all the mops, vacuums etc are kept) I had to go home and leave the site not cleaned that day. I could have gone round to his house to get the key but decided to leave it as he was obviously having a dreadful day and did not want to add to his stress.
I raised a credit note to my client for work not done.
I also offered him three days PAID compassionate leave as I am a dog lover and know how horrible putting a pet to sleep is. He chose not to take me up on the offer of leave.
Today was payroll and I ask all my staff to get to me with a time sheet. On his time sheet he had claimed for every day and told me he did this as he had tagged 20 minutes extra cleaning on to make up his hours. He did not get my permission to do this.
I spoke to the client who said they were not prepared to pay for this unauthorized overtime as it did not get round the fact cleaning was not done for this day.
I contacted him and told him I would pay for these extra hours as he had done them in good faith but he could not do this again as the whole episode has now left me out of pocket. Legally I do not have to pay him for these extra hours.
He has now emailed his resignation and told me if I give him any more trouble he would not bother working his notice.
I am in shock... offering compassionate leave for a dog! Paying him for time the client will not refund me for. I feel that I have bent over backwards for him.
Is he out of order or am I?
Please or to access all these features
Please
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AIBU?
aibu....or am I the boss from hell?
71 replies
Emmon · 06/03/2013 18:35
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