To be pissed off at rotten Waitrose food before use by date

(60 Posts)

angry

Bought pack of 4 chicken steak things the other day and use by date was 23rd feb.
Went to cook them today and the plastic had puffed up, when opened it stank of rotten eggs so threw it away. Nothing else in house so had to order takeaway.

Really annoyed at this as we aren't rolling in cash at the moment and food is so bloody expensive as it is! And it doesn't even last until the bb date.

Thinking of complaining to Waitrose but can't see what that will achieve. Gah

No, it absolutely stank of rotten eggs. P smelt it too and nearly gagged. Have emailed them smile

MrsSchadenfreude Sat 23-Feb-13 17:41:45

Was it definitely off? Sometimes chicken close to its use by date can stink when you open the container, but if you leave it to "air" for a few minutes, and wash it, then it's fine.

BreadForMyBREADGUN Sat 23-Feb-13 17:36:11

Just email them. Forward your order confirmation, you don't need to get them out of the bin and take them back.

It will take you 2 mins and you'll get your money back. If you explain that you had to order in for dinner you might get a voucher too.

I've never had anything off from Waitrose but I have noticed the food can have ridulously short use-by dates (like 1-2 days)

There , bet you're glad I posted that aren't you.

squeakytoy Sat 23-Feb-13 17:25:43

It happens occasionally.. I have bought chicken fillets in sainsburys that were off when I opened the pack, they were replaced when I took them back. I have had mince that has gone off before its use by date too. Probably both relating to air inside the packaging or an oversight in refridgerating it. Equally I have had meat that has been perfectly fresh after its use by date..

Before dates were put onto food, shoppers had to use their common sense and nose to identify if food was still safe to eat or not, and I still use that method.

I was given out of date cheese from my local Sainsbury's deli counter. I took it back to complain and very politely asked to speak to the manager as there was still out of date cheeses on display. They gave me a £10 voucher and a big slab of in date cheese.

I didn't create a big fuss, didn't threaten legal action, didn't ask for an extra voucher, just wanted someone to take the out of date food off the display there and then before someone else bought it. Money is tight for everyone and it would be awful if someone on a tighter budget than me wasted their money.

Emsmaman Sat 23-Feb-13 16:12:01

53 as a serial complainer I can confirm if you return the product you will get replacement plus refund at wait rose, if you don't take back the product its just refund. Something about them needing to send the product back to supplier then wait rose get a refund from them

StepAwayFromTheEcclesCakes Sat 23-Feb-13 16:05:09

52

cumfy Sat 23-Feb-13 16:02:16

51

I'm quite proud I've got 50 messages for my very dull thread, thanks for contributing Mintyy grin

FlouncingMintyy Sat 23-Feb-13 15:00:33

Its unbelievably dull though isn't it fallenangle? 49 messages saying "take it back Waitrose will refund, no question". Shall we keep it going til it reaches 500 messages?

Lilymaid Sat 23-Feb-13 14:57:08

Waitrose once refunded me for an off lamb joint that I had opened, thought it smelt off but cooked all the same! We just got the wrapping out of the bin and the receipt and they were fine (think they gave us twice the cost). The cooked lamb went in the bin - lunch was pommes boulangeres and veg.

cumfy Sat 23-Feb-13 14:49:26

Just drink some juice or milk, it should be really cold not just a bit cold.

Fallen I do usually have emergency mince but had used it the day before. With regards to fridge temps, does the dial represent the Celsius ?

StepAwayFromTheEcclesCakes Sat 23-Feb-13 14:16:38

yep ring them. I complained mildly via email to a well known store that the gingerbread rum I bought tasted of nothing but sickly sweet vanilla certainly not ginger, they said send us the receipt and we will refund.

Fallenangle Sat 23-Feb-13 14:16:18

Oh and minty. Yes it is threadworthy. What isn't. If you don't consider the topic important others might.

Fallenangle Sat 23-Feb-13 14:10:23

Just take the packet back, and check your fridge temperature. It should be below 5 degrees. Why not keep some frozen mince for emergencies.

I was thinking it might've been the fridge but it feels cold inside and nothing else has gone off. It's a very old fridge though. Makes me quite anxious storing meat in there

OneHandFlapping Sat 23-Feb-13 14:04:47

Also check the thermostat on your fridge. I had this happen to me a few times, before I noticed that the fridge had accidently got turned up to a higher temperature.

firawla Sat 23-Feb-13 14:00:47

If it happens in future, before you chuck them in the bin just take a pic of it. I can understand you wouldnt wanna be taking it around back to the shops when it stinks! so I don't think they can expect that. What we do in similar situations is take a pic and either email or tweet the supermarket and they will send an apology and gift card to cover the cost

Thank you, I will give them a call then as they sound very helpful.

OutsideOverThere Sat 23-Feb-13 11:43:35

Ring them up. Explain what happened, that they are in the bin, and they should send you something through the post to cover it - there will be a customer number to ring on any waitrose packet you can find, I imagine. or on the website.

and Minty that was really damned rude.

littleducks Sat 23-Feb-13 11:41:02

I took some fish cakes back that we're a bit off and as I didn't want a replacement they gave me double the price back in cash. I would definitely suggest you take them back.

TheChimpParadox Sat 23-Feb-13 11:35:55

Waitrose are very good at dealing with things like this .

We brought a pack of eggs and two were off when we cracked them open. Back to Waitrose - new pack of eggs no quibble.

Whathaveiforgottentoday Sat 23-Feb-13 11:14:19

I complained about something being off (chicken I think) that I'd bought from waitrose and they refunded it even though I didn't have it with me as proof. I did buy it using their scanner machine so they had evidence that i had bought a chicken! I just mentioned it at the help desk, I didn't even have to ask.

One of the reasons I love John Lewis/waitrose is their excellent customer service.

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