To complain about the receptionist?

(35 Posts)
Antipag Sat 02-Feb-13 17:23:59

It's actually a problem my sister has asked my advice on. Yesterday she called the doctor I arrange to have someone trim the threads of her coil as her DH had we stubbed his toe, so to speak. The receptionist advised her she didn't need to see a doctor or nurse for that and that she could do it herself. When she enquired how, thinking perhaps there must be some device she was unaware of, the receptionist replied 'well with some scissors of course'. ISBU to think she should complain about this blatantly dangerous advice?

LineRunner Sat 02-Feb-13 20:11:17

It'd be like ringing up and getting Boris Johnson on the phone. About anything.

Yamyoid Sat 02-Feb-13 20:09:18

Oh and yes, complain.

Yamyoid Sat 02-Feb-13 20:08:19

Pleased to say that the receptionist at my GP's doesn't ask what the appointment's for.
She surely must have thought the threads were dangling out and visible. Perhaps she was new/training. I once worked for social services and heard someone newly employed on an admin type apprenticeship giving 'advice' over the phone.

Cantbelieveitsnotbutter Sat 02-Feb-13 20:03:52

Oh my god I'm sat here crossed legged at the scissors up the vagina comment- eeeeek!!
No complain complain complain!

fuzzypicklehead Sat 02-Feb-13 20:00:43

It's going to take half an hour to get my legs uncrossed now...

DoubleLifeIsALifeHalved Sat 02-Feb-13 19:56:50

And an appropriate long skinny pair of scissors to go with the actual view!

LineRunner Sat 02-Feb-13 19:43:01

"DrRanj Sat 02-Feb-13 17:49:44
Uhhh, how did you think the dr was going to trim the threads? Presumably he/she would use scissors?"

Yeah, but they would also have this thing called a view.

ruledbyheart Sat 02-Feb-13 18:08:00

What awful advice, on the plus side the strings do soften up over time but at first they will be stabby even if they are shorter.

DoubleLifeIsALifeHalved Sat 02-Feb-13 17:58:13

eeew and owww! surely the receptionist doesn't understand what a coil is, nd exactly where it goes? and definitely should not be handing out advice as per her own wrong ideas. Not exactly like slipping the strings of a tampax is it... how exactly was she supposed to get the nail scissors up there and randomly start hacking at her insides. mind boggles. defo complain and also tell us what a doctors reaction is to this foolery!

FlickeringCandle Sat 02-Feb-13 17:50:56

Oooooh I get you now!

I'd complain. Tbh I know most receptionists ask about your problem to see whether it is urgent etc I think this is breaching that.

And she especially shouldn't be giving any advice out.

DrRanj Sat 02-Feb-13 17:49:44

Uhhh, how did you think the dr was going to trim the threads? Presumably he/she would use scissors? Though of course he would have the advantage of using a speculum I suppose...

I have heard several mnetters say they have removed coils themselves, now that does make me shudder! grin

Antipag Sat 02-Feb-13 17:48:30

Ha sorry if I was unclear, it is my errant typing that has failed me here flickeringcandle. She called to arrange trimming the threads of her coil. I was trying to be euphemistically polite by saying her DH had stubbed his toe but I meant that he had felt it with his penis during sex.

EuroShagmore Sat 02-Feb-13 17:48:01

Complain. This woman is a danger (assume she understood and your sister didn't confuse her by talking about toe stubbing hmm ).

Antipag Sat 02-Feb-13 17:46:26

Hyvapavia a magnet should get those tags off for you smile

FlickeringCandle Sat 02-Feb-13 17:46:24

Yesterday she called the doctor I arrange to have someone trim the threads of her coil as her DH had we stubbed his toe, so to speak

I'm sooooo confused sorry haha.

She called? You arranged to have someone trim the threads of her coil? And her DH stubbed his toe?

What does the toe stubbing have to do with it?

TeamEdward Sat 02-Feb-13 17:45:18

Definitely complain to the Practice Manager.

Antipag Sat 02-Feb-13 17:45:10

Essentially yes. Personally I can only assume she was confused about what my sister meant but my sis doesn't see how. Imagine if she had done it? Her next call would have been 999 'Erm I appear to have chopped up my cervix with the pinking shears, could one send an ambulance forthwith'!

Sugarice Sat 02-Feb-13 17:44:53

Really, there must be a misunderstanding.grin.

No receptionist should be doling out advice anyway.

HyvaPaiva Sat 02-Feb-13 17:44:18

She definitely needs to complain.

I don't think this is a wind-up, some advice can be insanely dangerous. Off topic, perhaps, but today we had vodka delivered from Sainsbury's with the huge security clamp still attached. When we called them, customer services told us to smash the glass bottle in order to open it and free the vodka shock

Antipag Sat 02-Feb-13 17:43:09

No she didn't get an appt with the GP, she was advised she would be quicker to go to the local FPC. I told her to write a formal
Letter to the surgery manager, it says that calls may be recorded for training so it's possible they may have a copy of the call I guess?

LineRunner Sat 02-Feb-13 17:42:39

So the receptionist basically said, put some scissors up your vagina?

Tee2072 Sat 02-Feb-13 17:38:14

What?!?!

Yeah. No. Not gonna happen!

Definitely complain.

MrsHoarder Sat 02-Feb-13 17:37:38

Presuming that she did get an appointment with the GP, hand a written complete directly to the doctor.

Our old GP gave the receptionist a telling-off for giving medical advice out (he overheard). Aside from if told someone is unconscious suggesting calling an ambulance they really shouldn't be giving advice.

Antipag Sat 02-Feb-13 17:33:53

I know Purplestorm but my sister doesn't think she was unclear. The children were in the background so noise could have been an issue. But I think even if it wasn't ridiculous advice, should receptionists be handing out ANY medical advice????

Antipag Sat 02-Feb-13 17:32:28

I swear to god I wish it were a wind up. Luckily my sister is not a total idiot and obviously ignored said advice.

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