I booked a room a couple of weeks ago for 3 of us , 2 adults +1 child .
I booked online and got a confirmation email . It was a non refundable booking but as it was £10 cheaper it was a chance worth taking .Unfortunately we were prevented from going due to the snow. I sucked up the loss as it was a chance I took when I booked .
However today I got an invoice for a lot more than the original price with no indication of why. It cant be non attendance as that was already included and as we didnt actually stay there were no possible room additions.
I cant check with the bank until I can get out during the week and the help lines are only open Monday to Friday.
This is a copy of confirmation email and receipt(identifying details removed obviously)
Can anyone see what the extra is for ? The 20.00 refers to Vat rate . I dont know why it says Advance deposit matured as ( I thought) I paid for the room in full at time of booking.
Confirmation email day of booking.
Guest name: removed
Type of room: Family room, non-smoking
Guests: 2 Adults,1 Child
Room cost: £39.00
Total room cost: £39.00
This rate attracts a £2.00 processing fee if you choose to pay by Credit Card. Debit and Business Account Cards do not attract a processing fee.
Your total
Payment details
You have secured your reservation by deposit number . For our cancellation policy please see Further Information below.
Total amount :
£39.00
Invoice received day after stay.
Date Time Description VAT% . Debit . Credit
19/01/13 01:45 Advance Deposit Matured () 20.00 39.00
Reference *
Charge For 19/01/13
19/01/13 01:45 Accommodation 20.00 61.00
19/01/13 01:45 Payment 22.00
Paid by Visa Debit
GBP - -
61.00 61.00
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AIBU?
To expect Premier Inn to be honest about prices?
42 replies
KellyMarieTunstall · 20/01/2013 12:37
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