To complain about our travel lodge room?

(37 Posts)
AltinkumATEalltheTurkey Sun 13-Jan-13 07:16:22

Dh booked a room for 2 nights in Edinburgh, we are leaving today however, Im just wondering if I've left it too late.

The noise from the traffic outside is bad, you can hear everything, from people talking, to the extreamly loud echo notice from where a car or even worse a lorry. I can even here high heels!!!

We are on 4th floor FFS!!

Our radaotor click, every 5 seconds and every hd hot clicks for 10 seconds, but if we turn it off, its freezing as the building and windows are so old. (As would you expect on Edinburgh) however we paid to have a good night sleep, instead we are both shattered.

Wwyd, or have I left it too late?

heyannie Sun 13-Jan-13 12:07:04

Oh by the way, I sent my complaint by email (or the website, can't remember), I usually find that is better than talking to a disgruntled receptionist who is reaching the end of the night shift.

really is worth paying the extra tenner for premier inn if you can, some travelodges we've stayed in have been horrific.

WeAreEternal Sun 13-Jan-13 12:19:18

Why did you not complain after the first night?

I would send a email of complaint or write a letter, telling the reception staff (or whoever) is only really useful if you want something done, such as moving rooms or a discount, since you don't an email would be better.

flow4 Sun 13-Jan-13 12:42:00

Complain, but don't expect anything. It's not just the big chains that are rubbish - many of the 'motels' are, because they know people only stay a night or two and never come back.

We stayed an 'independent' motel last summer, where we had smoke drifting in the drafty window because they weren't enforcing their smoking ban properly, the sachets of milk were out of date, the battery in the TV control was flat, and (worst of all) someone who came in to clean our room left the (ground floor) window open and insecure, and their unflushed poo floating in our loo! shock shock Their response was disbelief, dismissal and no discount. angry

But the ones providing poor customer service forget we're now in a world where people share reviews through social media, so they're short-sighted, and they'll pay the price in the end (I hope!)

Twinklestarstwinklestars Sun 13-Jan-13 13:02:23

We now use premier inn instead, worth the extra few £. We had a horrendous itchy night in the Manchester airport one and I ended up having an asthma attack.

NeatFreak Sun 13-Jan-13 13:03:04

I complained about a travelogue last year and got half our money back in vouchers. We did talk to reception initially but they said all complaints had to go through the main email address. They were really helpful and responded within a day or two.

However, I stayed in a premier inn last week and had a really bad sleep due to noisy plumbing all night and the breakfast was cold- the receptionist was polite but unhelpful and I have emailed twice since we got home with no response from head office at all.

(I'm not a serial complainer- we stay in travelodge/ premier inn regularly and have only ever complained twice!

NatashaBee Sun 13-Jan-13 13:17:42

I've always been impressed with Premier Inns. Travelodges are usually dire.... Worth paying the extra 10/20 pounds to upgrade to a PI.

KingPhilsWench Sun 13-Jan-13 13:21:17

I stayed in the travel lodge in Edinburgh the one on st marys street. We complained, the toilet was covered in pee, the hot water was cold the cold was scalding hot, the bath/ shower covered in someone else's hair and we had no sleep thanks to a noise from the next room which sounded like a washing machine spin cycle (appArantly they have no laundry room so they didn't know what the noise could have been) we got our full money back. I've stayed in a few travel lodges and none have been as bad as that. I would complain then complain to head office to so that they are made aware of the problem

TotallyBS Sun 13-Jan-13 13:27:39

We visit relatives about twice a year and we would stay at Travelodge because it was cheap. Then we "discovered" Premier Inn. Same prices but superior rooms.

Ok, not much help now but next time you want a cheap hotel .....

Don't get angry at them but they generally ask if you enjoyed your stay. If they do, so, unfortunately we didn't and then explain the above.

If they don't offer a partial refund, ask what the refund policy is and who you would contact regarding it.

Double-check the info on the website - some of them do say they are on busy roads and despite soundproofing you'll still get noise. If your hotel is one of those, I don't think you have any grounds for complaint TBH. However the radiator is a separate issue and you should have complained about that after the first night. It's still worth mentioning to them, but i don't think they'll actually do anything.

Cacks81 Sun 13-Jan-13 15:08:19

Ok. Getting worried now as have just booked 4 rooms at the Travelodge on Queens Street in Edinburgh. Which one did you stay in? The price we've paid is insanely cheap- £86 for 3 nights for each room. I know it's going to be basic, but reviews were generally ok. It's clean and a bed.

I'd complain. Definitely. No matter how cheap.

Good luck.

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