To confront head teacher

(57 Posts)
MissedTheBusHome Wed 05-Dec-12 13:10:46

DD aged 7 should have got the bus home from school today.

Usual procedure is after lessons finish at 2:15 she waits in atrium and is collected by bus monitor and arrives at collection point 2:50.

Today she was not collected from atrium. She along with 6 other children were missed off the bus. The first I knew of this was when I received a call from person meeting her to say she hadn't arrived at collection point.

I rang school - for twenty mins I couldn't get through. After twenty mins the answer phone indicating the school office was now closed kicked in.

There is a second bus that runs to deal with DC's who do after school activities so I asked the person due to collect her to wait in case she was on that one. It usually arrives at 3:50. It eventually arrived at 4:15 and thank goodness DD was on it but I am fuming.

For almost an hour and a half I had no idea where she was or if she was safe.

The school obviously became aware at some point that she missed the bus but didn't think to call me to let me know all was ok.

I'm minded to head to school first thing tomorrow to let the HT have it with both barrels -AIBU

genuine a since I may have lost perspective due to another incident

kim147 Wed 05-Dec-12 13:14:21

So no adult in the school waited or noticed they were there. That's not good. Someone somewhere should have known.

Janeatthebarre Wed 05-Dec-12 13:15:28

I would definitely make a complaint. Why was she not collected from the Atrium? Some individual must be at fault here.

LemonBreeland Wed 05-Dec-12 13:16:56

I would be furious and be asking for a very thorough and speedy review of procedures. I can't imagine how you felt all that time no knowing where your DD was. School should have called you, never mind you having to constantly phone them and not get through.

lisad123 Wed 05-Dec-12 13:18:57

I would seriously be angry
It's my nightmare situation with dd1 who gets bus

Pendeen Wed 05-Dec-12 13:20:14

Before "let the HT have it with both barrels" at least ask if he / she knows about it!

Fakebook Wed 05-Dec-12 13:21:36

Are you writing this from the future? confused

LadyBeagleBaublesandBells Wed 05-Dec-12 13:24:28

What's an atrium?
<thick>

Mulledandmerry Wed 05-Dec-12 13:25:03

In which case Fakebook, there is still time to do something about it, but hopefully without interfering in the workings of time dr who style.smile. Back on topic, I would be absolutely furious.

HECTheHallsWithRowsAndFolly Wed 05-Dec-12 13:25:36

perhaps from a different time zone...

Lonecatwithkitten Wed 05-Dec-12 13:27:53

Is there not a list on the bus to check everyone who should be there is there before the bus leaves. This is the protocol at DD's school.

HoHoHokeyCokeyPigInAPokey Wed 05-Dec-12 13:28:18

I would go and speak to them.

Someone missed your dd and no one bothered to call you - i would be bloody furious!

Mulledandmerry Wed 05-Dec-12 13:30:37

HECthehalls..you are clever....darn, no wonder I never win at quiz nights grin

Rollmops Wed 05-Dec-12 13:48:34

Both barrels. As the head, she is ultimately responsible for the children in her school.
Both barrels and reload.

Fakebook Wed 05-Dec-12 13:51:12

Ladybeagles, an atrium is a chamber in the heart. I think.

Ah crwp. Bloody time zones.

Nancy66 Wed 05-Dec-12 13:53:34

I'm normally pretty laid back about this sort of thing but I think that is really sloppy and troubling. Defintely let them now how unacceptable it is and how frightened you were

HoHoHokeyCokeyPigInAPokey Wed 05-Dec-12 13:53:50

Or Ladybeagles her daughter might have been asked to wait in an actual building and not someone's heart chamber!

kim147 Wed 05-Dec-12 13:54:06

We always have a member of staff wait with children who are not collected "by the usual route".

The system needs looking at.

NatashaBee Wed 05-Dec-12 13:56:17

Yes, rip the headteacher a new one. Surely every school must have a procedure to ensure all children are collected and a backup plan in case they're not picked up?

MissedTheBusHome Wed 05-Dec-12 13:57:31

Sorry not dr who style time travel - just a different time zone.

pendeen ultimately I don't actually care if the HT knows or not. He is responsible for ensuring that the proper policies and procedures are in place and that they are adhered to by his staff.

Not only did they fail to account for DD on the bus, they subsequently failed to notify me as soon as they became aware that she wasn't and in fact when a member of staff noticed (some 40 mins after the bus left) they were hanging around when they were taken to reception they were spare y berated by reception staff for not coming and notifying them earlier confused

Pendeen Wed 05-Dec-12 14:01:39

Doesn't matter if you "don't care", you are likely to fare better if you are civilised rather than "rip the headteacher a new one"

HairyGrotter Wed 05-Dec-12 14:05:47

I'd be livid BUT I'd ask questions before storming in and ripping new arseholes. If the answers are not satisfactory and no apology is forthcoming, I'd commence the slaughter of the arseholes in spectacular style.

Answers first, actions later (if necessary)

MissedTheBusHome Wed 05-Dec-12 14:06:12

Well yes it does matter that I don't care whether he knows, because I won't be accepting a lack of knowledge on his part as an acceptable reason for the breach of procedures. In fact if by tomorrow he doesn't know I will consider it an additional failing that the matter hasn't been properly escalated to him internally.

I don't think I suggested I would be "ripping him a new one" did I hmm ?

fairylightsandtinsel Wed 05-Dec-12 14:06:52

I agree you need to speak to them but it is never productive to go in screaming and shouting or in an aggressive manner. Clearly mistakes were made and they need to be addressed but if you are unpleasant and confrontational you will put yourself in the wrong also and perhaps accomplish less. What is your aim, to improve the system so this doesn't happen again or just pick a fight?

LiveItUp Wed 05-Dec-12 14:17:21

YANBU. Sloppy procedures - quite a few failings by the sound of it. How could they just put your dd on another bus but not phone? How could they assume someone would still be waiting, and what would have happened if no-one was?

Get there early - the parents of the other six kids are likely to be lined up and looking for blood too.

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