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To warn you all about the hazards of shopping at Very.co.uk
86 replies
BupcakesAndCunting · 28/11/2012 20:29
You know when you make one (inadvertent) mistake and you pay for it every day for a decade afterwards...
I ordered a dress from Very in October. I arranged for it to get delivered using the Click + Collect facility (where the courier takes it to a designated C+C shop and you pick it up when convenient) Basically, I got really bad gastroenteritis when it was delivered and I was stuck in for two weeks and never collected the dress. C+C sent me an email to say it had been returned to Very, as I hadn't been able to collect it. Thought no more of it.
Then Very sent a statement asking for the payment for this dress. DH rang them and explained that I hadn't collected it. They said they would try and trace it and not to worry. So we didn't pay any money. Then we started getting phonecalls from their payments department demanding money or else they would charge us for late payment DH said that that wasn't going to happen and that thet were going to be sensible and speak to the department chasing the missing parcel...
A few weeks to now, they have rang more times (we have just ignored the phone tbh, they are morons) We have been emailing their "customer services" department regularly to ask on the status of this. Yesterday they emailed back to say they had found the parcel and the £25 would be credited to our account.
So just logged into my account and they HAVE refunded the £35 but there is £25 (the late charges!) still waiting to be paid. They're having a laugh, right?
So I just wanted to warn you that they are an arse of a company and honestly, they're overpriced, terrible at customer service, staffed by script-reading robots and they try and shaft money out of you for their errors.
If you value your sanity, you will want to avoid.
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