Currys/PCWorld

(46 Posts)
CheerMum Mon 26-Nov-12 16:12:06

Okay. Bought a new vacuum from Currys two weeks ago. It very rapidly loses suction power so yesterday took it back to the store. They said they would have to wait until today and then send it off to Vax for them to look at it. So, today, they ring me up and tell me that I've got to come and pick it up and clean it before they'll send it off as it is "filthy" and looks like it is full of "brick dust". WTAF!!!

I phone Customer Services in a right tizzy as the person from the store was SO insulting and register a complaint. But we still have to go and get it, clean it, take it back and then it will be sent of to Vax for them to decide whether or not something is wrong.

Either it's broken (in which case I want my money back) or it's not fit for purpose (we have a dog and need a vacuum that can cope with that, this model was recommended by the saleswoman) and again, we want our money back.

Gaaaahhhhh. Am actually looking angry.
AIBU in expecting better customer service?

I have also tried to put comments about this on their fb page but they keep deleting them.

CheerMum Mon 26-Nov-12 16:12:42

oh, an they have no idea how long it will take for Vax to examine and make a decision. so no vacuum for me for a while then. grrrrr

McChristmasPants2012 Mon 26-Nov-12 16:22:19

They will be contacting MN like they did a few days ago after a similar thread smile

YANBU - although I would have cleaned it before I took it back in the first place, but that's just me.

CheerMum Mon 26-Nov-12 16:23:52

eh? missed that one.

CheerMum Mon 26-Nov-12 16:25:16

we didn't take it in full of crap, it's just the cylinder thing is dusty!
it never occured to us that they would doubt it was faulty and wouldn't simply replace it there and then.

Mutt Mon 26-Nov-12 16:25:18

YABU to expect better customer service from Currys/PC World.

IME as soon as they have your money they are fucking useless.

I don't doubt they'll go the way of Comet before long.

If its this vax we have one about 8 weeks old and it's completely rubbish at picking up. They have a serious design fault where the inner filter gets blocked with hair and loses suction even though its supposedly designed for households with animals. Vax are supposed to be taking ours back but we've not heard anymore back and I really don't want the same model again as its so rubbish.

Which vax model is it? I bought one via Argos earlier this year, and they've fobbed me off with telling me I need to clean the filter - every time? It rapidly loses suction when I've done one room, and I do vacuum about twice a week, so not mega mucky here, but lots of cleaning required...grrrr

Cleaning the filter, yes, lots of brushing needed despite the instructions suggesting a gentle tapping against the bin. Gentle tapping doesn't dislodge anything.

And we bought ours from Argos who say they don't deal with the aftercare you have to contact Vax direct hmm

ThePortlyPinUp x-post, it's definitely that model we have. angry

Tiredmumno1 Mon 26-Nov-12 16:29:32

Maybe go straight the top, CEO email -

sebastian.james@dixons.co.uk

CheerMum Mon 26-Nov-12 16:30:01

yes, that is what we have too.

avivabeaver Mon 26-Nov-12 16:31:47

sod that.

they have sold you a faulty product. demand your money back. had the same argument with tesco a few years ago about a really shite tv we bought. they tried to say that because we had it more than 30 days we had to take it home and call out a person to come and examine it. having made an enormous and noisy fuss on a saturday afternoon they agreed to refund.

I've just posted on their Facebook page.

It would seem its definitely a design fault if we all have the same model angry

CheerMum Mon 26-Nov-12 16:37:26

yeah, i intend to make sure we get our money back it's just so stressful and unnecessary, and time consuming.

McChristmasPants2012 Mon 26-Nov-12 16:41:17

We have a vax which is as much use as a chocolate teapot. We have had it about 8 months. Bought it as it said it was suitable for pet hair. Right now its not even suitable for a normal floor.

Really cannot be bothered fighting with vax to get a refund. So we are putting it down to experience. Might save up for a Henry!

No help to you OP. But you have my sympathies!

Oh and I bought a PC from PC world a few years ago and I had to practically beg someone to serve me fs. It was like they didnt actually want to sell a PC hmm.

CheerMum Mon 26-Nov-12 16:42:48

i bet your fb comment will be removed, they've got rid of all of mine.

DozyDuck Mon 26-Nov-12 16:45:37

I've got that too! Same problem! Although I vacuum daily

mrskeithrichards Mon 26-Nov-12 16:46:38

Henry all the way!

I have the same vax model...I have been trying to tell them there is a design fault, but apparently no one else has ever complained about it apart from me! hmm

Anyway I have always dealt directly with vax, they give you a 2 year guarantee, I am on my 3rd replacement now since Feb, their customer services is great, they email you a form, you pop the sticker from the vax on it an post it back, new vax delivered within a few days.

Not that they last, but as I keep getting a new guarantee I am wondering how long I can keep doing this for! wink

I vacuum daily and spend more time after vacuuming, cleaning out the filter and putting it all back together than I do for the actual vacuuming. It's ridiculous, we're on a budget so this was quite expensive for us as we thought it we bought a trusted brand it would last longer but it's quite obviously not the case.

catsmother Mon 26-Nov-12 16:53:18

We had a hoover/Currys problem about 6 years ago - can't even remember what make it was now - but it might have been a Vax, whatever it was we bought it to pick up animal hair and it was useless to begin with and even more useless after a week. Same thing - they "couldn't" refund us, they "couldn't" do anything etc, it "had" to be sent off blah blah blah.

The ensuing very loud "fuss" (polite but firm) about fit for purpose and so on DP and I made in store was enough not only for us to get a refund but for the tale has also gone down in family history - as it was witnessed by all the kids. Can't go past a Currys now without it being brought up by someone.

Their customer service and attitude is shite. It's the shruggy shoulders, the lack of sympathy, the boredom at having to deal with - shock horror a customer complaint.

CheerMum Mon 26-Nov-12 17:00:39

just sent an email to the helpful katherine from the other thread.

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