To think that the ex-potential client is a complete nutbag and I haven't done anything wrong?(60 Posts)
Got a number of a business associate of mine to give a call to her client as they might need my services. Spoke on Sat, well left a voicemail, than she called back and left a voicemail too as I didn't hear it. she said it would be great to have a chat in the evening. that was early-ish afternoon.
at 6ish I texted her that I would only be able to talk after 8.30pm and asked whether it's not too late. No response, OK I thought. she's busy. Then at 7.30pm I texted again saying I actually finished earlier and can call now but asked what she prefers. No response. I know there were some issues with the network she was on so I assumed that was it.
I thought she'd get in touch on Monday and I didn't want to bombard with trying to get through to her. Called just now on the work number, someone who sounded like her picked up and claimed no memory of us speaking earlier and quickly finished our conversation. She said her name was not Jane (made up name).
1) I'm sure it was her. She's the main person in the office.
2) What the hell did I do wrong?
3) Why couldn't she just say, tahnks but no thanks, we don't need you anymore?
I think i had a lucky escape there but what else could have I done differently? . She sounded older so maybe that's it (different expectations re texting etiquette?) but still...
I think it's fine to text but you said that she needed you - if that was the case she would've got in touch with you.
I think you scared her off, but I think she was being unprofessional pretending to be someone else (if it really was her on the phone) and should've been honest with you.
Why didn't your business associate just recommend you and give them your contact details ?
Sounds like she solved the problem she had.
ZOMB please direct me to where I mentioned anything at all about "mummies" I am very confused about your assumption of my opinion I didn't realise you had access to my thoughts?
As a parent and also having a brain I have managed to work out this is a parenting forum thank you. "whispers" you do realise that both parents can have professional careers don't you?
Anyway, I did the best I could in the situ and if she thinks it was unacceptable then it's her problem.
Funnily enough, I started a thread recently about potential clients texting me late at night and on Sunday asking about business and even botherung to apologise. Yes, I get the text thing in the business if you are getting un contact for the first tome.
Anyway, off to
find a lighthearted thread do some work.
whether text is appropriate or not, is a bit secondary to potential client pretending she isnt herself and claiming no knowledge of OP, isnt it?!
Message withdrawn at poster's request.
Actually if you retread the latest posts not one says you were pushy or excessive. They all say text wasn't the right medium in this case however, which is something that you guessed in your op so why the shock?
Fwiw in your situation I wouldn't have called on a Saturday in the first place as its not a working day, I know when you work for yourself every days a working day and it's easy to slip into thinking everyone is the same, but they aren't if they hold formal business hours (until you know them and know they are flexible).
If I had called her and she left a message back specifying a time I couldn't do, I would call her at the next time convenient to me and apologise you weren't available. She was punting you would be, there was no expectation that you would be iyswim. Sometimes it's easy to try and be accommodating (which is a good thing) but trip up in your eagerness (eg by using text to do so) when in actuality it would have been better to wait. An example I would give is leaping in with an answer at interview when taking the time to think things out thoroughly would be more productive.
None of that means she isn't a dick for pretending to be someone else and you are better off without the contract btw!
yellowriver infuriating isn't it? Mine wasn't through LinkedIn though. Somehow he'd found me through some recommendation from someone.... But still v rude. They looked v respectable too as a head hunters firm!!!
DrinkFeck, Sounds to me like you did the right thing, and the whole situation seems odd at their end. Obviously something has gone on behind the scenes that you don't know about, and they no longer need you (whether she was posing as someone else, or it actually was someone else). I'd drop it unless she gets back in touch.
Texting in business is clearly a divisive issue, but I'm with spam on this one. In my office we use skype the most. I'm also required to interact with my company's facebook page. There's nothing wrong with using modern technology (considerately) to further your business.
Drcrab I share your problem. Particularly via LinkedIn where I'm getting constant invites from headhunters who seem to be just broadening their list of connections without any real insight into what I do. 'I have a client looking for someone with your skills...' 'Great, let's talk!' <<silence>> Aargh
Glad it's not just me...
I wasn't pushing business!!! She told me to call. I physically couldn't. She gave me the landline to call. Do you get it? Pmease sime one explain how was I to let her know I couldn't call? How is that being pushy? I was accommodating to her. Don't you think it's unprofessional to not call when you said you would?
Fwiw I don't think you were overkeen.
Relatedly I received an unsolicited head hunters email asking me to apply for a job. I emailed back asking for more details etc which was duly provided.
Then I said sure lets chat. And he disappeared. Completely. I emailed again saying lets chat. And again no reply.
I didn't even approach him! If they'd found someone better fine! He could have just said sorry! Sheesh.
SPAM you're name is very very appropriate. And job on with your 'read the mummies on here to see unprofessionalism'. It's a parenting site, not a business forum.
Also...what Hecate said.
Have I got this right? you rang her and she didn't answer, so you left a message.
She returned your call but didn't get you, and left you a message.
Between these messages it was agreed that you would talk in the evening.
you then contact her to clarify that 'evening' in this case means after 8:30 ( a reasonable thing to do. It is quite late. Most people would assume maybe 6-7 if it's a late business related call) You didn't do this on your voicemail because you didn't know you wouldn't be available until then.
Later on, you realise you can be available sooner and you contact her again to ask whether she would prefer you to call then, or would she be happier to stick to the 8:30 you had previously said.
you were not excessive in your communications, imo. I run my own business and would not think someone was harassing me if they sent me two texts. There is a difference between pestering someone and necessary updates.
However, I don't like texts in business. I particularly wouldn't want texts from someone attempting to pitch to me. I view texts as too casual for initial communications. They're a thing used further down the line, imo. Even email would be preferable. I wouldn't dump someone for it, but I wouldn't like it.
I think she was childish to pretend the way she did (if she did - unless it really wasn't her, you didn't misdial, etc). I would assume that she lacks confidence or assertiveness and pretending nobody worked there of that name was preferable than saying that she didn't wish to proceed.
You should just leave it now.
I would hardly call her a nutjob!
I don't think you 'inundated' her with texts but I would say next time make yourself stop at one. You didn't need to text to bring the conversation forwarded by an hour.
It's amazing how many people text before properly thinking - and that's where I think the danger of texting re work stuff lies. Because it's such an immediate, informal medium people forget to use it professionally.
I know someone who routinely texts four or five times about arranging meeting etc, changing date and time or adding bits of info. No, stop and think for a minute. Send one text, keep it succint and friendly and professional.
I love text and email as I am phone phobic - but on balance, even in today's world, I do think texting sends out the wrong message and is unprofessional unless you know the client or colleague well.
Spam I'm in the unprofessional brigade, I have my own business and am a marketing consultant handling large budgets for a public body. Previously brand management for Blue Chip so please drag your head out of your arse and take a breath.
Yes I use text day to say with colleagues people I have a relationship with. Text to a new contact pushing new business is still not appropriate until a relationship has been formalised.
The assessment on here is that it's a quick and simple time saver, absolutely, but that's not for NBDevelopment where you need to nurture. So yes it absolutely might be that the woman didn't like (as many wouldn't) that method of approach.
Though as I said pretending to be someone else (if it truly was her) is just weird.
Did I miss something? It was only 2 texts, right? And that was after playing phone voicemail tag. What's excessive in two texts trying to tee up a convenient time to talk???
She sounds like a nutter, if that was her.
Drinks don't get hung up on the "unprofessional" crowd. I work for a FTSE 100 so it's not just small businesses - look at all the responses from obvious successful career women. And also take a look round the more popular threads on AIBU you only have to skim through the hand washing thread to see the calibre of some of the "unprofessional" brigade!!
I gave the name of the mutual acquaintance when I first called and then today. If it was someone else in the office why didn't they say "oh, let me pass you to Jane" or "let me take the message"? Hmmm, she sounded very keen in her first voicemail so I don't know..
Maybe those who say it's unprofessional to text work in, I don't know, NHS or local government. I can imagine texting could be out if place. But in the private small business sector? People do business on Twitter for Pete's sake. And Facebook and LinkedIn. You could say she was unprofessional to want to talk after working hours. I was just trying to accommodate her .
Thanks for all the contributions.
Could it be that it's not you or her but the acquaintance that has been over keen in giving you the number of this person to call. Perhaps you weren't as needed as acquaintance made out?
As for the texts - it's 2012. As long as they were written in correct English rather than text speak I think the texts you sent in the circumstances were fine.
Texting can be completely professional! I've had texts from directors of FTSE 100 companies for heavens sake! Sometimes it's the most convenient way to say "can't talk, will email contract" or something similar. You wouldn't want to have an extended conversation, but in the OP's place, 2 short texts following up what was pitched to her as a request from them for help was entirely appropriate.
No idea what the woman today was up to, unless it really wasn't her; could it have been a temp covering the required role who thought dismissing "cold callers" was part of her job?
I'm with fuckwittery. Much less intrusive to text and "professional" as had already made more formal telephone contact stating she wished to talk - and clearly you were texting so she wouldn't be inconvenienced.
Of course you would have had to sign off the text in full so she knew who you were. Doesn;t explain bizarre telecon next day though.
Would love to know what the "extremely unprofessional" brigade do for a living......
Love all the replies suggesting texting is unprofessional. When many workplaces - including mine- use our interoffice instant messaging systems. You know, like teenagers on Skype
I don't think you bombarded. You left one vm - she left one back asking yout o call THAT evening. As you couldn't call until after 8.30, which you quite rightly and understandingly thought might be late you asked if it was OK to call then. The text re being able to call at 7.30 I possibly might just have called, but I think it was fine to text - and if she wanted to call she would have done so or texted back asking you to call. She obviously doesnt need you anymore - bizarre phone behaviour from her today.
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