An hour i've just spent trying to speak to someone. I haven't been this angry in ages.
Got an overpayment notice for ALL the money they gave us in 11/12. At first was convinced they hadn't given us any money but luckily the time spent on hold gave me chance to check my statements
This is not what i'm angry about, as fair enough we earned more than expected - so far so lucky. But what really pisses me off is that you ring the number they give you, go through about 5 recorded messages only to be told this line can't deal with overpayments. I then ring another number and play lucky dip with the automated sytem again - only for the recorded message to say 'goodbye' cheerily. No kidding 5 attempts and half an hour later i press a number that actually gets you through to an advisor.
Then they're not accepting calls at this time. I try again and finally speak to someone who tells me he's not qualified to deal with overpayments. He transfers me. By this point I just what to pay the bloody overpayment and be done with it (a clever ploy to grind the buggers down by them i think!) i then speak to someone who can explain why they're taking all the money back. Right can i pay you? Oh no i can't deal with debt recovery! DEBT RECOVERY?!? Bastards. The only thing 'm pleased about is that i didn't swear at the man. So i'm swearing here.
BOLLOCKS! TWATS!
God help anyone whose going to struggle to make the repayments. The whole system makes it ten times more stressful than it needs to be.
Please or to access all these features
Please
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to access all these features
AIBU?
To think HMRC are hiding behind the sofa, ignoring the phone?
10 replies
MomsNatter · 15/10/2012 15:12
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