Please tell me if I'm wrong, or if I'm over reacting. I was in the middle of my shopping at Benetton, finishing with the fitting room, I had quite a few items, which i was going to exchange, when Nicolas (my 6-month-old son) really needed a nappy change (one of those situations in which the nappy leaks). I asked the lady if I could use an empty corner to quick change him (on the push chair of course) and she said that she was going to ask the manager. Meanwhile, I touched my baby and found out that the situation was worse than i thought, so I didn't even think twice, I just changed him at the back of the changing room. It took me no longer than 3 minutes to do so, but staff members + the supervisor frowned upon me. What do they expect me to do? To simply leave the shop and change my baby in the street? Or drop all my shopping and rush to the nearest Mac Donald's? I didn't enter the shop to change my baby in the first place, it just happened. I'm a costumer, I was actually going to buy 2 coats and 2 dresses, but they don't give a damn about it, because I'm just one more person in Oxford St. I complained to the manager, but she shrugged her shoulders saying this was against the shop policy. To me this is disgraceful - no common sense, no solidarity.
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