..to want to visit Countrywide Property Lawyers and beat the Solicitor with a big shitting stick?(56 Posts)
I am in the process of selling my house. I accepted the offer in the middle of January. My buyers are first time buyers and I am moving in with my parents until I find somewhere to buy, so only 2 people in the chain - simple you would think, if only.
My buyers opted to use Countrywide Property Lawyers and we are supposed to be exchanging today with completion set for Friday. A representative of CPL confirmed on Friday, by email, that all enquiries were answered and would be requesting the mortgage funds. We have now been advised by a different representative, as the one from Friday has swanned off on her holidays for a week, that they can't exchange today as they are not happy with the info supplied regarding an extension that was built 10 years ago (before I moved here and my Solicitor didn't have a problem with it when I bought the place), oh and they didn't request the mortgage funds on Friday.
CPL have had the paperwork for weeks. I have already moved my DD and animals to my parents and am currently surrounded by boxes as the removal firm are booked for Thursday.
So, my question is as above - AIBU to want to visit CPL and beat the Solicitor with a big shitty stick?
I have had a horrific experience with another firm of licenced conveyancers and would never go this route again. (Their initials are L & T just in case anyone is on the verge of using them.)
I had to move all my work to a standard solicitors' firm to get it done properly - horrendous. I think the conveyancers are cheaper but it's just a commoditised service and it was not worth the saving. I'm not sure how they were still in business.
Just realised this is a zombie thread
But it's worth replying just to warn people off CPL!
My son used CPL - they were appalling.
Almost impossible to speak to the person who was dealing with the sale, having to answer the same identity questions innumerable times, not wanting to exchange contracts etc etc.
I was buying and selling at the same time, my sale was tied in with his a nd my solicitor was infuriated by CPL. My son had been led to believe by his mortgage company that he had to use them, not actually the case.
Apparently, CPL like to complet and exchange all on the same day, they can charge for so doing.
As it was, it went right down to the wire on the Friday, we only just managed to complete before close of business. I was so worried that we would have to pay penalty charges.
Hope it goes ok for you.
Argh! I have to reply to this even though it's a zombie thread. I am a solicitor and in my firm we used to groan at our desks when we saw that the other side were using CPL.
Whenever anyone made this noise you'd look at them and say "CPL?" - or your secretary would hand you the post with a sympathetic look on her face saying "you're not going to like what you find in there..."...yup, CPL.
Basically, you'd have to tell your client that you would have to revise your quote and the length of time the matter was expected to take because you'd be spending A LOT of your time EDUCATING their box tickers in the not-so-finer points of the law and chasing and chasing the buggers up.
We've just sold our house and have offered on another, I was holding my breath waiting for the Memo Of Sale praying that my fellow chainees weren't using CPL!
I have come a cross this post whilst trying to see what others have thought about countrywide.
They basically recommended their in house lawyers to deal with the conveyancing. I went for it as they said it's all in house and it will be quick and simple.
Just beware, after about a month of nothing they had sold my case to another firm! I had to fill loads of forms out again, I was dealing with a firm miles away from me and I was not happy at all. The estate agents were always on my case, they are like hard sales people with no customer service skills. I have read other posts on the net that they sell quite a lot of files despite the hard sell that they are brilliant all singing and dancing.
Anyways the completion and work the other firm wasn't bad to be fair, but I think the process was slowed down at least a month whilst they obviously negotiated the sale of my file. I also wasn't happy about countrywide being paid more then the legal fees as a 'referral fee' when they did nothing but harass me.
My advice? Go with a lawyer you decide to use not them. Their fees are higher than I expected, read the small print of any firm you hire and question your bill at the end.
Also check the search package you are quoted. Most will quote you for all the searches when I found out I could have just chosen the local authority search and the water search and that would have saved me almost 150 quid!
We accepted an offer on our house on 26 March (using a Countrywide Agent). We are going through CPL and our buyer is using their Mortgage broker. Today we discovered that our buyer STILL hasn't had a complete mortgage offer. We only found this out by phoning his broker ourselves as CPL and our Agent kept telling us different things and obviously didn't have a clue what they were on about.
We hope (need due to relocation) to exchange by end of July but I'm really not convinced this will happen.
[Incidentally, I found this thread by Googling 'Countrywide Property complaints procedure' - it was the first thing that came up!
We used their mortgage services. Never again. They mis informed us over a number of things and we nearly lost the sale and purchase of our house. The day before exchange we were asked for an additional £11,000 to be produced within 24 hours. This was just one thing in a catalogue of errors. We were able to get the fee waived. Small mercy- I was 8 months pregnant at the time.
Law soc says there 18 solicitors there which does not seem v many for a massive organisation
seabright there are definitely solicitors working at the firm. I know two solicitors personally who work there.
I know this is an old thread but needed to make my point anyway.
There are Solicitors working at CPL. I used to work there too, unfortunately when you have shit people at big companies everyone gets tarred with the same brush. I enjoyed working there.
The problem with conveyancing is also that you have to carry such a huge caseload it is extremely hard to respond to things in a timely manner.
I have definitely worked at worse companies.
There will be NO solicitors there, not even supervising. CPL is a firm of Licenced Conveyancers, not solicitors. Solicitors cannot work for Licenced Conveyancers, they are regulated by a different body.
That's part of the reason CPL are cheap.
what seabright said. YABU to beat the solicitor as its very likely to have been a paralegal doing the case work, maybe 1 solicitor supervising 10 people, beat the chief exec yes.
CPL are NOT solicitors, that's one of the reasons that they are cheap. They have some Licenced Conveyancers working for them, but mainly, as far as I can tell, it's unqualified people that do most of the processing, with referrals to the Licenced Conveyancers every now and again.
When I know I have CPL on the other side I know I need to add at least £100 to my quote, to try and cover some of the extra work I will be doing to cover their inabilities. So my client ends up paying more, because the person on the other side choose to use a cheap firm which is paying a referral fee to the estate agent who talked the the other side into using them.
BTW, they are owned by the same business as the Mann & Co, Mann Countrywide and Gascoigne Pees estate agents, amongst others.
Used them once,never, never, NEVER again. A catalogue of errors (some huge), different person every time we rang, totallly unprofessional in all aspects of their service. Can you tell I wouldn't recommend them?!
Flossyfloof mine too! I wonder if its the same person! We lost out on a house because of him.
Yanbu. Used them almost 10 years ago and can still remember my rage at their utter uselessness, an uncomplicated 3-property chain took 5 months to complete, and they charge more than others for their shitty services as well...
Wouldn't a big SHITTY stick be better? (Shitty in the literal term of being covered in shit? Then not only is he getting beaten with a stick, he's getting covered in shit too..)
To be fair, your solicitors could have failed to provide the information which the buyer's solicitors have been asking for, and also overlooked it when you purchased. When you bought it, there should have been a letter of comfort provided by the Local Authority at least and possibly an insurance policy, though perhaps things have tightened up since then due to mortgage lenders being more strict.
But agreed, they are not the best.
Notorious wankers whether you deal with them in a professional or client based capacity.
I wasn't that thrilled with them, I must say.
I didn't realise it was old. Oh the shame!
I know it's an old thread but honestly, these people deserve it, 10 years ago they were the reason a 2-house chain I formed took 16 weeks to complete while I kipped on a relative's sofa, having moved from one end of the country to the other for work.
Just noticed that this is an old thread that's got bumped up. I'm sure the OP has moved now (probably only just) but hope things work out for you, buckleymichael.
Oh they are truly shit. And they are shit for the other side's solicitors as well. Don't imagine that just because you are a solicitor dealing with the file that you get preferential treatment - it's just the same call centre with no-one who makes decisions being contactable at all as it is for the customers. They are a fucking nightmare, as are all of these tick-boxy conveyancing by numbers call centre wide boys.
If they are really that bad can you not report the firm to the SRA?
My mum used a firm when selling her house that were diabolical, and literally a week or two after her sale completed (months after it should have done I may add) they were shut down by the SRA due to professional incompetence.
Please report them, they are disgracing a whole profession of good conveyancing solicitors.
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