Ds's laptop (which is less than a month old) has stopped working and needs repairing.
We rang the Comet helpline, they told us to ring the repair line at 8p per minute.
Methinks I should not be paying for the repair...so I took it into Comet (an hours drive away) who kindly said they would arrange for it to be collected for repair.
If I paid them thirty quid to book the courier to the manufacturers.
So I rang the manufacturers who tell me to book it in for free collection. GREAT!
Except that I work somewhere different every day and they didn't collect it the first day I arranged, on Wednesday.
So...on Thursday I rearrranged collection from home and decided to stay in and wait for the collection. I got a text yesterday telling me that the courier would be delivering on Monday. Note, delivering. Just did internet tracking thing and yes, it says "your parcel has been received at our sortation hub"
WHAT MADNESS IS THIS?? They haven't even picked it up yet, it's still in my hall!
Am looking forward to taking delivery of my fixed laptop before they've even picked it up, who says customer service is no good these days?
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AIBU?
Incompetent fools
15 replies
cutteduppear · 05/02/2012 22:55
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