I have a contact lens contract with a national chain of opticians. If you don't get regular contact lens checks they stop supplying you with them.
After my third unsuccessful phone call to make an appointment only to find that at the times, there was more than one!, I'm available (due to work/other commitments) I can't get an appointment.
I complained to the receptionist that there were never any appointments when I needed them (in fact I've been to one of the other local branches twice as I couldn't get an appointment at my home branch). The receptionist then told me that they only do contact lens checks on a Thursday afternoon.
Please tell me that I'm not crazy in thinking that this is a stupid system as presumably other people who wear contact lenses work and don't want to take time off to go on a Thursday afternoon.
She did go and get 'permission' from one of the opticians to book me into a regular clinic so I got a suitable appointment. I just think the system is a bit crazy and not well thought through.
I think I'm going to move to the other (more flexible) branch so it is harming their business as it is a franchise.
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7 replies
lurkerspeaks · 17/06/2011 12:38
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