I ordered a smartphone from mobiles.co.uk late last Sunday evening.
There website promises, " guaranteed freed next day delivery".
My order was accepted and I expected the phone on Tuesday, being the delivery date after Monday's working day.
I have received two emails from them; the first telling me there was a dely on the order, ( no reason given), and the second saying there were no stocks left but they were expecting some more phones " very soon".
As we are due to go to my step-daughter's for a holiday this Saturday, I emailed them to say I MAY have to alter the delivery address, depending on the dispatch date.
Neither of these emails have been replied to in any useful way, simply acknowledged by an automated emailgiving me a " ticket number " as an acknowledgement.
I ordered with this company as the deal was just what my husband needed and the price was right.
Am I being unreasonable in these days of computerised retailing to expect a company to know whether their stock matches their orders and to inform customers initially that there will be a delay when their orders outstrip their existing stock ?
They are STILL advertising " guaranteed free next day delivery - DHL or Royal Mail ), grrr
(angry).
I don't want to cancel my order as it is just right for my husband's needs.
Have any other Mumsnetters had experience with this company, and did they have their problems resolved satisfactorily please ?
Please or to access all these features
Please
or
to access all these features
AIBU?
to expect an online mobile phone compaany to respond to my emails?
40 replies
bombi · 08/09/2010 22:24
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