Threads in this topic are removed 90 days after the thread was started.

Tax credits helpline...

(12 Posts)
Deckmyballs Thu 31-Jul-14 14:09:11

So I'm 1 hour 30 mins and 41 seconds in to being on hold with them...anyone like to take a guess as to when they will pick up??

Never!
I called on a Saturday morning and got through in about one minute.

Ladymoods Thu 31-Jul-14 14:14:41

Mine says if my circumstances haven't changed I don't need to phone. Is that really the case, I thought you had to call regardless?

RumPunch Thu 31-Jul-14 14:19:25

I think if everything's the same, you don't need to phone Lady

Madlizzy Thu 31-Jul-14 14:20:36

I did mine online.

Deckmyballs Thu 31-Jul-14 14:21:23

My circumstances changed 3 days ago - boooo!

Currently on 1:42:57

ArsenicFaceCream Thu 31-Jul-14 14:25:06

Gosh. 1.42?!

Are you sure a 28th July change of circs counts for renewal purposes? I mean, is that not an 'in year' change of circs??

Holfin Thu 31-Jul-14 14:27:47

I thought the same as Arsenic if your circumstances only changed 3 days ago, it is a change for this year, and I think you normally have a month or so to tell them ?

Ladymoods Thu 31-Jul-14 14:29:35

Ok thank you, rumpunch.

Deckmyballs Thu 31-Jul-14 14:39:34

They picked up!!! On 1:52:32! shock
And call ended 2:01:56

I never want to go through that again hmm

Deckmyballs Thu 31-Jul-14 15:06:52

Holfin

Thanks for the info, I wish id spoken to you before the call! They did say I had up to a month so could have called after the mad panic hmm

Deckmyballs Thu 31-Jul-14 15:07:32

*arsenic and holfin..

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