I ordered two items from a website that were being personalised for my baby. I was impressed with communication although I was concerned that I'd receive the order the next day (when I got the email I thought oh god that's quick,how can they be ready?!)
Anyway received it & am very disappointed. One item is ok but on one the stitching is dreadful. I emailed with pics to say I wasn't happy. I haven't heard back,whilst this was only yesterday I feel they were very speedy to do the order they haven't acknowledged my complaint.
I paid a hefty postage charge of £6.50 for goods of £32. What are my rights if you order online & the quality of the work is not good?
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Returns on personalised item
12 replies
Icelollycraving · 26/11/2011 04:37
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