Mumsnet Discussions - Medical staff and computer etiquette (Media / non-member requests)

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Mumsnet Discussions: Media / non-member requests : Medical staff and computer etiquette (3 messages)

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From MEDIA: Sally placed on Wed 02-Jul-08 13:20:13

Medical staff and computer etiquette

I'm writing an article for an NHS website about how patients feel about doctors and nurses using computers etc in consultations. We're really interested in how this technology can be reassuring to patients and what sort of things are considered rude/annoying/confusing/unnecessary.

I'd be really interested in hearing from anyone who:

- felt a doctor/nurse/similar ignored them or their child, and talked to the computer screen instead?

- felt a consultation was less personal because of the technology being used?

- felt intimidated or confused by information presented during a consultation, such as statistical printouts or similar?

- felt a doctor didn't know what they were doing and just read out what was on the screen?

I can be reached at mail@sallywhittle.co.uk

Thanks!

By iCod on Tue 08-Jul-08 07:00:33

all i haet is waiting for HOURs in fracture clinic to be asked what the problem seemed to be.

dur READ THE NOTES
my sons injury was hisotric - so when i ma askeed the date it happened i htink you can LOOK on your screen and READ it yourself.

By hatcam on Mon 14-Jul-08 13:14:15

This is probably irrelevant but I wonder if any etiquette problems are more to do with the amount of form filling required (on-screen or paper) rather than just computers. Also that any information you give seems to be looked at in isolation i.e. looked at in relevance only to that specific illness/situation rather than in a more holistic way?

On my last visit to the midwife, she asked me again (without looking up from my maternity notes) if this was my first baby (which it's not and which I thought would be obvious either from my records she had open on-screen or the maternity notes under her nose). She then asked me without eye contact how I was feeling, I told her I was feeling ok but the usual pregnancy niggles. She scribbled away and when I left the surgery saw she'd written 'hatcam is feeling really well today'.

This is turning into a rant, but given that the NHS seems to use quite sophisticated database systems, why are they not joined up? i.e. I had an amnio due to bad nuchal fold/blodo test results. I got great care on the NHS with a brilliant genetics specialist midwife who hand held us through the whole process. I suspect the testing and counselling is very expensive to the NHS. There is no record of the whole thing in my maternity notes and apparently not in my computer records. I put the results of the genetics testing into my maternity notes, the midwife saw the header on the top of the bit of paper poking out the top and asked uncertainly 'So you had an amnio then?' followed by a very uncertain 'and the results were.....?'

Sorry for the rant which I think prob doesn't help you!!!

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