Mamas & Papas Primo Viaggio ES

this is quite simply the worst car seat I have experienced and I would advise anyone considering buying one of these to think again. it weighs a tonne without a child in it but the worst thing is that now at 12 weeks old, when my baby falls asleep the seat offers no support to his head. his head flops about so horribly I have to stop the car to get him out as no matter what position I put him in, every time he falls asleep the same happens every time. I need to buy a separate head support but at this age he should not need one. I would have understood for a newborn but not at this age.

I think this a fantastic carseat. Yes it's heavy especially with our son in it but we don't carry him around in the seat - it just stays in the car and as for people saying installation is difficult and leaves baby sat in an unnatural position, that's rubbish. It's idiot proof and the seat sits perfectly leaving baby in a nice reclined position. I would buy this seat again and intend on purchasing another M&P seat when our chap outgrows this one :)

I think this a fantastic carseat. Yes it's heavy especially with our son in it but we don't carry him around in the seat - it just stays in the car and as for people saying installation is difficult and leaves baby sat in an unnatural position, that's rubbish. It's idiot proof and the seat sits perfectly leaving baby in a nice reclined position. I would buy this seat again and intend on purchasing another M&P seat when our chap outgrows this one :)

crap... my son always screamed in the car until we got a maxi cosi when he was a year. my friend gave me her maxi cosi pebble for my daughter and she sleeps soundly in it. i put the viaggio in my mums car and she screams in it. now can;t even give it away.

I would like to add my voice to all these others who have said DO NOT BUY this car seat. We bought it along with the pramette and it not only weighed a ton, but our son's head flopped forward and we were terrified every time he went into the car seat. The rain/sun cover for the car seat is totally hopeless too.

The system is unweildy, heavy and difficult to clip into the isofix base and the pushchair. I was a sleep-deprived, exhausted new mum and would often fill up with tears when I simply could not fix the heavy seat into the car or the pram. I gave up on occasion and didn't go out, such was the frustration.

We took the whole system back to M&Ps now that my son is 13 months old as the pushchair is so narrow, he can't sit back in it. We got NOWHERE. You'd think we'd gone in and said that the car seat/pushchair had given us plague or something. We are a couple on a low wage who have foolishly spent a great deal of money on an overpriced, poorly designed system that we are stuck with.

Mamas and Papas customer service team and designers should be thoroughly ashamed of themselves.